• Assist student loan borrowers with account inquiries, repayment options, and application processes • Handle inbound and outbound calls in a fast-paced, high-volume contact center environment • Provide accurate, professional, and empathetic customer support • Ensure compliance with federal regulations, company policies, and data security standards • Meet key performance indicators and quality assurance standards

• Assist student loan borrowers with account inquiries, repayment options, and application processes • Handle inbound and outbound calls in a fast-paced, high-volume contact center environment • Provide accurate, professional, and empathetic customer support • Ensure compliance with federal regulations, company policies, and data security standards • Meet key performance indicators and quality assurance standards

Title: Terminal Support II Location: remote US Job Description: Full Time Experienced Exciting Opportunities at Maverick Payments! Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers! About Us: Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. About the Position: Under the direction of the Technical Support Manager, the Technical Support Representative II is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction. - Provide first-class customer service/support via telephone, email, chat, and any future channel. - Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly. - Maintains an accurate and complete record of all inquiries and problems handled. - Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge. - Utilizing all tools and systems consistently to enhance department knowledge. - Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways. - Assist Sales partners and merchants in adding equipment and services to merchant accounts. - Assist Sales Partners in POS hardware and software selection based on client needs. - Provide technical support and troubleshooting for setup issues, connection issues (dial-up, TCP/IP, and GPRS), and research processing errors. - Provide clients with guidance and training on the use of POS systems. - Retaining and sharing knowledge gained by supporting peers and delivering side by side training to new hires. - Follow all card brad compliance rules and regulations for the security and integrity of sensitive information. - Handling complex client escalations via telephone, email, chat and any future channel. - Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance. - Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. - Other duties assigned. - Supporting specialized projects on an as-needed basis to full follow thorough and final completion as directed by the leadership team Qualifications: - High school diploma or equivalent. - 2+ years of relevant technical experience. - Proficiency with Microsoft Suite - Knowledgeable in point-of-sale systems and related peripherals. - Applicable TSYS knowledge. - Experience in call center environments. - Ability to listen to others and communicate in an effective manner. - Ability to clearly communicate technical related directions in verbal and written form. - Possesses strong analytical and research skills with strong attention to detail. - Ability to work autonomously while producing a high output of quality work. - Demonstrates a level of credibility and concern that one be perceived as responsible, reliable, and trustworthy. - Ability to ensure that one's own and other's work and information are complete and accurate. The ability to carefully prepare for meetings and presentations. The ability to follow up with others to ensure that agreements and commitments have been fulfilled. - Ability to support, promote, and ensure alignment with the organization's vision and values. The ability to understand how an organization must change considering internal and external trends and influences. - Ability to focus personal efforts on achieving results consistent with the organization's objectives. What We Offer: - Competitive Salary, Bonuses and Incentives. - Comprehensive employer sponsored health, vision, and dental insurance programs. - Paid time off, Paid Sick and Paid Holidays. - 401K plan with up to a 3% matching contribution. - Commitment to Career Development and Advancement. - Employee Recognition Programs - Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Pay Range: $27 to $31/HR This position will consider remote candidates in the following states: AZ, CA (Outside of LA Metro area), CO, FL, GA, ID, IN, KS, KY, MA, MD, ME, NE, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

Title: Customer Service Representative - July 2026 Start - Inbound Only Location: Shreveport, LA Job Description:Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity! What You Can Expect from Us: - Competitive pay: $21.97/hour = $17.20/hourly rate of pay + $4.77/ hour Health and Wellness Benefit (is available up to 40 hours per week) - Remote Role: You can work from home! - Full time employment with a set Schedule that will include working on evenings, weekends, and holidays during the Central Time zone - Comprehensive health, dental, and vision. - Paid time off, paid sick time - 401(k) with employer matching - Tuition assistance and employee support programs - Paid training and all equipment provided - Opportunities for advancement - Friendly, business casual work environment What You’ll Do: - Answer incoming calls and assist customers with their questions. - Provide excellent service with a positive and understanding approach. - Document call details in our systems. - Solve problems and help customers find solutions. - Work with a variety of people and build positive relationships. - And other tasks, as needed. What You’ll Need: - U.S. citizenship (work sponsorship not available) - Two forms of valid ID (one must be a REAL ID or U.S. passport) - Ability to obtain and pass a VA government background check - Great communication skills and a desire to help others - Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.) - Attention to detail and reliable flexibility to work solo and on a team - Preferred 1 year of call center experience - General office skills and knowledge of standard office computer equipment Machines and Equipment: The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines. Physical Activity: The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements. Working Conditions: The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data PCS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent.