Title: Terminal Support II Location: remote US Job Description: Full Time Experienced Exciting Opportunities at Maverick Payments! Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers! About Us: Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. About the Position: Under the direction of the Technical Support Manager, the Technical Support Representative II is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction. - Provide first-class customer service/support via telephone, email, chat, and any future channel. - Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly. - Maintains an accurate and complete record of all inquiries and problems handled. - Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge. - Utilizing all tools and systems consistently to enhance department knowledge. - Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways. - Assist Sales partners and merchants in adding equipment and services to merchant accounts. - Assist Sales Partners in POS hardware and software selection based on client needs. - Provide technical support and troubleshooting for setup issues, connection issues (dial-up, TCP/IP, and GPRS), and research processing errors. - Provide clients with guidance and training on the use of POS systems. - Retaining and sharing knowledge gained by supporting peers and delivering side by side training to new hires. - Follow all card brad compliance rules and regulations for the security and integrity of sensitive information. - Handling complex client escalations via telephone, email, chat and any future channel. - Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance. - Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. - Other duties assigned. - Supporting specialized projects on an as-needed basis to full follow thorough and final completion as directed by the leadership team Qualifications: - High school diploma or equivalent. - 2+ years of relevant technical experience. - Proficiency with Microsoft Suite - Knowledgeable in point-of-sale systems and related peripherals. - Applicable TSYS knowledge. - Experience in call center environments. - Ability to listen to others and communicate in an effective manner. - Ability to clearly communicate technical related directions in verbal and written form. - Possesses strong analytical and research skills with strong attention to detail. - Ability to work autonomously while producing a high output of quality work. - Demonstrates a level of credibility and concern that one be perceived as responsible, reliable, and trustworthy. - Ability to ensure that one's own and other's work and information are complete and accurate. The ability to carefully prepare for meetings and presentations. The ability to follow up with others to ensure that agreements and commitments have been fulfilled. - Ability to support, promote, and ensure alignment with the organization's vision and values. The ability to understand how an organization must change considering internal and external trends and influences. - Ability to focus personal efforts on achieving results consistent with the organization's objectives. What We Offer: - Competitive Salary, Bonuses and Incentives. - Comprehensive employer sponsored health, vision, and dental insurance programs. - Paid time off, Paid Sick and Paid Holidays. - 401K plan with up to a 3% matching contribution. - Commitment to Career Development and Advancement. - Employee Recognition Programs - Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Pay Range: $27 to $31/HR This position will consider remote candidates in the following states: AZ, CA (Outside of LA Metro area), CO, FL, GA, ID, IN, KS, KY, MA, MD, ME, NE, NC, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications. Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

Title: Customer Service Representative - July 2026 Start - Inbound Only Location: Shreveport, LA Job Description:Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity! What You Can Expect from Us: - Competitive pay: $21.97/hour = $17.20/hourly rate of pay + $4.77/ hour Health and Wellness Benefit (is available up to 40 hours per week) - Remote Role: You can work from home! - Full time employment with a set Schedule that will include working on evenings, weekends, and holidays during the Central Time zone - Comprehensive health, dental, and vision. - Paid time off, paid sick time - 401(k) with employer matching - Tuition assistance and employee support programs - Paid training and all equipment provided - Opportunities for advancement - Friendly, business casual work environment What You’ll Do: - Answer incoming calls and assist customers with their questions. - Provide excellent service with a positive and understanding approach. - Document call details in our systems. - Solve problems and help customers find solutions. - Work with a variety of people and build positive relationships. - And other tasks, as needed. What You’ll Need: - U.S. citizenship (work sponsorship not available) - Two forms of valid ID (one must be a REAL ID or U.S. passport) - Ability to obtain and pass a VA government background check - Great communication skills and a desire to help others - Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.) - Attention to detail and reliable flexibility to work solo and on a team - Preferred 1 year of call center experience - General office skills and knowledge of standard office computer equipment Machines and Equipment: The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines. Physical Activity: The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements. Working Conditions: The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data PCS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent.

Title: Entry Level Customer Service in Healthcare Locatiosn:AL, AR, GA, ID, IN, IA, KS, KY, LA, MS, MT, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WY Remote- Part Time Job Description: – Part-time Weekdays with Saturday or Sunday Shift Pay: $13/hour ($14/hour for bilingual Spanish/English speakers) + Bonus Training Schedule: Afternoon training Monday to Friday between 11:00 a.m. to 7:30 p.m. (EST) for three weeks Work Schedule: Part-time - Weekday Evenings (approx. start 5 p.m. EST) & Weekend Afternoons (approx. start 11 a.m. EST) Summary: As a Customer Service Healthcare Representative at CareXM, you will provide support and information to patients and their families. You will be the first person that they interact with, so you must be able to build rapport and provide excellent customer service. We value the hard work and feedback of all of our employees, and we are committed to creating a workplace where everyone feels welcome and valued. Responsibilities: - Answer incoming calls from patients and their families - Provide support and information about healthcare services - Triage calls and route them to the appropriate department - Resolve customer issues in a timely and efficient manner - Follow up with customers to ensure their satisfaction Qualifications: - High school diploma or GED - 6+ months of customer service experience - Basic computer skills - Strong verbal and written communication skills - Ability to work independently and as part of a team - Ability to handle stressful situations - Willingness to learn and grow - Must be able to pass a background check for pre-employment screening Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards. - Internet connection (Satellite broadband and mobile hotspots are NOT permitted) - Webcam - Windows: 11 or MAC OS: 15 (Sequoia) or newer - CPU: 2.5 GHz - RAM: 6GB Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality. Part-Time Benefits: - Paid training - Paid time off - 401(k) plan - Life insurance - Employee assistance program Full-Time Benefits (All of the above plus): - Health insurance - Flex Spending/Health Savings Accounts - Dental Insurance - Vision insurance - Short Term Disability - A Day of service (8 hrs to volunteer in addition to earned PTO) The salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer

Role Description We are seeking a professional and customer-focused Customer Service Associate to join a fast-paced and customer-centric organization. This role serves as a frontline representative responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and providing accurate information regarding products, services, and company policies. The ideal candidate is empathetic, detail-oriented, highly organized, and comfortable handling multiple customer interactions across phone, email, chat, and virtual communication channels. This is an excellent opportunity for individuals who enjoy helping customers, solving problems, and working collaboratively within a dynamic support environment. Key Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, chat, or virtual interactions - Resolve customer complaints, issues, and requests efficiently while maintaining a positive and professional attitude - Provide accurate information regarding products, services, policies, and procedures - Deliver high-quality customer experiences focused on satisfaction and retention - Accurately document customer interactions, requests, and transactions within CRM or ticketing systems - Process orders, forms, applications, and customer requests in accordance with company guidelines - Follow up with customers to ensure resolution and satisfaction - Maintain accurate and organized records of customer communications - Escalate complex or unresolved customer concerns to appropriate internal teams when necessary - Collaborate with team members to improve service quality and operational efficiency - Maintain up-to-date knowledge of company offerings, promotions, and internal system updates - Adhere to company quality standards, compliance requirements, and performance expectations Qualifications - High school diploma or equivalent required; associate degree or higher preferred - Previous experience in customer service, customer support, or client-facing roles - Excellent verbal and written communication skills - Strong problem-solving and conflict resolution abilities - Proficiency with Microsoft Office, email platforms, and CRM or customer support systems - Strong multitasking and time management skills in fast-paced environments - Professionalism, patience, empathy, and customer-first mindset - Ability to work flexible schedules, including evenings, weekends, or holidays if required - Comfortable working independently in remote environments Nice to Have - Experience with customer support platforms such as Zendesk, Salesforce, or similar CRM systems - Multilingual abilities or additional language proficiency - Previous experience in retail, ecommerce, financial services, or telecommunications - Familiarity with remote customer service tools and workflows - Customer service certifications (HDI, Customer Service Institute of America, etc.) - Experience handling escalated or complex customer situations What We’re Looking For - Strong communication and interpersonal skills - Positive attitude and solution-oriented mindset - Highly organized and detail-oriented professional - Team player with collaborative mindset - Ability to remain calm and professional under pressure - Customer-centric approach with strong accountability Benefits - Opportunity to work in a collaborative and fast-paced environment - Exposure to diverse customer service operations and industries - Remote flexibility within LATAM - Growth opportunities within customer support and operations teams - Supportive and team-oriented work culture Important Notes - Candidates must have strong communication skills and a professional customer-facing presence - Experience with CRM systems and remote customer support tools is highly valued - Flexibility with schedules may be required depending on business needs - This is a remote/telecommute position.