Title: Entry Level Customer Service in Healthcare Locatiosn:AL, AR, GA, ID, IN, IA, KS, KY, LA, MS, MT, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WY Remote- Part Time Job Description: – Part-time Weekdays with Saturday or Sunday Shift Pay: $13/hour ($14/hour for bilingual Spanish/English speakers) + Bonus Training Schedule: Afternoon training Monday to Friday between 11:00 a.m. to 7:30 p.m. (EST) for three weeks Work Schedule: Part-time - Weekday Evenings (approx. start 5 p.m. EST) & Weekend Afternoons (approx. start 11 a.m. EST) Summary: As a Customer Service Healthcare Representative at CareXM, you will provide support and information to patients and their families. You will be the first person that they interact with, so you must be able to build rapport and provide excellent customer service. We value the hard work and feedback of all of our employees, and we are committed to creating a workplace where everyone feels welcome and valued. Responsibilities: - Answer incoming calls from patients and their families - Provide support and information about healthcare services - Triage calls and route them to the appropriate department - Resolve customer issues in a timely and efficient manner - Follow up with customers to ensure their satisfaction Qualifications: - High school diploma or GED - 6+ months of customer service experience - Basic computer skills - Strong verbal and written communication skills - Ability to work independently and as part of a team - Ability to handle stressful situations - Willingness to learn and grow - Must be able to pass a background check for pre-employment screening Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards. - Internet connection (Satellite broadband and mobile hotspots are NOT permitted) - Webcam - Windows: 11 or MAC OS: 15 (Sequoia) or newer - CPU: 2.5 GHz - RAM: 6GB Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality. Part-Time Benefits: - Paid training - Paid time off - 401(k) plan - Life insurance - Employee assistance program Full-Time Benefits (All of the above plus): - Health insurance - Flex Spending/Health Savings Accounts - Dental Insurance - Vision insurance - Short Term Disability - A Day of service (8 hrs to volunteer in addition to earned PTO) The salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer

Role Description We are seeking a professional and customer-focused Customer Service Associate to join a fast-paced and customer-centric organization. This role serves as a frontline representative responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and providing accurate information regarding products, services, and company policies. The ideal candidate is empathetic, detail-oriented, highly organized, and comfortable handling multiple customer interactions across phone, email, chat, and virtual communication channels. This is an excellent opportunity for individuals who enjoy helping customers, solving problems, and working collaboratively within a dynamic support environment. Key Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, chat, or virtual interactions - Resolve customer complaints, issues, and requests efficiently while maintaining a positive and professional attitude - Provide accurate information regarding products, services, policies, and procedures - Deliver high-quality customer experiences focused on satisfaction and retention - Accurately document customer interactions, requests, and transactions within CRM or ticketing systems - Process orders, forms, applications, and customer requests in accordance with company guidelines - Follow up with customers to ensure resolution and satisfaction - Maintain accurate and organized records of customer communications - Escalate complex or unresolved customer concerns to appropriate internal teams when necessary - Collaborate with team members to improve service quality and operational efficiency - Maintain up-to-date knowledge of company offerings, promotions, and internal system updates - Adhere to company quality standards, compliance requirements, and performance expectations Qualifications - High school diploma or equivalent required; associate degree or higher preferred - Previous experience in customer service, customer support, or client-facing roles - Excellent verbal and written communication skills - Strong problem-solving and conflict resolution abilities - Proficiency with Microsoft Office, email platforms, and CRM or customer support systems - Strong multitasking and time management skills in fast-paced environments - Professionalism, patience, empathy, and customer-first mindset - Ability to work flexible schedules, including evenings, weekends, or holidays if required - Comfortable working independently in remote environments Nice to Have - Experience with customer support platforms such as Zendesk, Salesforce, or similar CRM systems - Multilingual abilities or additional language proficiency - Previous experience in retail, ecommerce, financial services, or telecommunications - Familiarity with remote customer service tools and workflows - Customer service certifications (HDI, Customer Service Institute of America, etc.) - Experience handling escalated or complex customer situations What We’re Looking For - Strong communication and interpersonal skills - Positive attitude and solution-oriented mindset - Highly organized and detail-oriented professional - Team player with collaborative mindset - Ability to remain calm and professional under pressure - Customer-centric approach with strong accountability Benefits - Opportunity to work in a collaborative and fast-paced environment - Exposure to diverse customer service operations and industries - Remote flexibility within LATAM - Growth opportunities within customer support and operations teams - Supportive and team-oriented work culture Important Notes - Candidates must have strong communication skills and a professional customer-facing presence - Experience with CRM systems and remote customer support tools is highly valued - Flexibility with schedules may be required depending on business needs - This is a remote/telecommute position.

• Build, update, and maintain our payments-specific supplier database • Own supplier outreach (email, phone, etc.) to collect and verify information • Identify and flag inconsistencies, missing data, or potential issues proactively • Communicate clearly with internal teams to resolve questions and ensure accuracy from the start • Respond promptly and professionally to customer inquiries via phone, email, or chat • Provide accurate information about products and services to customers • Resolve customer issues in a timely and efficient manner • Follow up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned

• Work on customer facing projects. • Understand and support the Ocient product in the Ocient Cloud, On-Premises, GCP and AWS environments. • Enter an on-call rotation for Customer issues. • Collaborate with internal teams on issue and feature validation. • Help triage customer ticket: High volume ticket handling and prioritization. • Document root cause analysis • Gain expertise of Ocient solutions • Reports to leadership and external teams. • Assist Level I Customer Support Engineer through diagnosis and resolution of complex problems in a distributed system environment.