Title: Legal Support Specialist - Appellate Location: Austin Full time Hybrid job requisition id JR202600882 Job Description: Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Appellate Team as a Legal Support Specialist located in our Austin office. We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role will be based in our Austin office, on an onsite basis with an option to work remotely one day a week. Position Summary This position provides high-level secretarial and administrative support to four or more attorneys, with a primary focus on appellate practice. Assists attorneys in preparing appellate and complex litigation matters from onset through post-trial, including preparation and formatting of briefs in compliance with court rules, organizing case files, and managing deadlines. Provides comprehensive document production support, including advanced editing of legal documents, correspondence, and filings. Candidate must be flexible to work overtime as needed. Key Responsibilities - Handles scheduling and travel arrangements. Schedules court appearances, depositions, arbitrations, mediations, client meetings and conference calls; arranges business itineraries and coordinates lawyers’ travel arrangements; processes travel reimbursement, maintains calendar and due dates for lawyers as required. - Organizes and coordinates flow of information. Sorts, reads and annotates incoming mail and documents as required - attaches appropriate file to facilitate necessary action; determines routing, signatures required, and maintains follow-ups. Answers phones and directs callers to appropriate persons as circumstances warrant. - Types and composes general correspondence, memos, legal documents, faxes, reports, etc. from various sources (e.g., handwritten notes, tape dictation). Prepares communications outlined by lawyer in oral or written directions. Responsible for accuracy and clarity of final copy. Correlates and edits materials submitted by others. Organizes material that may be presented to lawyers in draft format. Ensures that all correspondence or other documentation is dispatched in a timely manner (via mail, messenger, express delivery services, etc.) - Prepares draft documents such as briefs, complaints, motions, subpoenas, summonses, using firm templates and information from attorneys. Prepares motion binders and special working binders as necessary. - Prepares and formats appellate briefs, appendices, and tables of contents and authorities in compliance with federal and state court rules. Formats complex legal documents, including appellate filings, ensuring strict compliance with court-specific rules and judge preferences. - Coordinates and submits e-filings, including appellate filings, in Federal, Circuit, and State courts. - Establishes and maintains filing and records, in both hard copy and electronic formats as required. Files information in a timely manner. Retrieves information from files as requested. - Enters lawyers’ time on a daily basis and sends to accounting by month-end deadlines. Prepares client billing as required. - Researches and abstracts information and support data in preparation for meetings, work projects, and reports. - Takes action authorized by Lawyer, Business Director or HR Manager using initiative and good judgment in handling matters. - Notifies appropriate parties the status of assigned lawyers; notifies HR Manager about availability to assist with overflow work. - Assists attorneys in in all stages of litigation cases from onset through post trial. - Ascertains calendaring requirements for each matter and ensures proper maintenance of any required case calendars. - Oversees organization, maintenance and appropriate utilization of documents and other case-related materials, including maintenance of client-presentable and efficient work areas and case rooms. Qualifications Skills & Competencies - Established understanding of litigation laws as they relate to individuals, partnerships and corporations. - Familiarity with Federal Rules of Civil Procedure rules for court document filings. - Comprehension of a variety of legal court documents, including complaints, answers, rulings, judgments, affidavits, motions, appeals, table of contents/authorities, subpoenas, court dockets, reports, memos and correspondence. - Strong ability to maintain high standards, use good judgment and seek out ways to contribute and anticipate needs. - Strong attention to detail, organizational skills and ability to manage time effectively. - Excellent interpersonal skills, communication skills and the ability to collaborate well in a team. - While performing the duties of this job, the employee is occasionally required to walk from work station, to desk or to go to various offices to retrieve assignments. This position may also be sedentary and require the employee to sit for extended periods of time. - Requires manual dexterity to dial a telephone, enter data into a computer, handle objects and operate tools. - Some filing is required and this would entail the ability to lift files, open filing cabinets and bend or stand as necessary. - Position also requires the ability to work under pressure to meet strict deadlines. Education & Prior Experience - Requires 5 or more years of experience as a legal secretary, working in a business law practice with exposure to litigation and appellate practices. - Bachelor’s Degree or equivalent experience preferred. Technology - Computer proficiency in Microsoft Office Suite applications including PowerPoint, Excel and Outlook, as well as document management and other office technologies. Advanced proficiency in Microsoft Word, including styles, formatting, document comparison, and creation of tables of contents and authorities for appellate filings. Expertise in e-filing GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.

Title: Associate Customer Experience Specialist (US Remote) Location: Remote Job Description: Full Time Entry Level At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: As an Associate Customer Experience Specialist, you will be in the front line of support, delivering high-quality service to our clients and their candidates across various communication channels including voice, chat, and email. You will manage multiple business applications, handle customer inquiries, and resolve issues efficiently and professionally. Providing timely solutions with an empathetic approach. This role requires effective multitasking, proficiency in business applications, and a customer-focused mindset to ensure seamless experience and satisfaction for all customers. Shift Timing: Estimated Start Date: Monday, June 29th Training Schedule: Monday - Friday 8:00am - 5:00pm ET Post Training Schedule: Monday - Friday, must be flexible between 8:00am - 8:00pm ET Responsibilities: - Efficient Application Login & Availability- Log into multiple business applications promptly and remain available during scheduled work hours, except during scheduled breaks. This includes systems like CRM, background check databases, call center technology, and communication tools like Outlook/Teams. Adherence to a strict schedule is required to meet customer needs. - Managing Customer Interactions Across Channels- Respond to incoming customer contacts via chat, voice, email, and new communication channels as they are introduced. Use available controls to manage availability status, ensuring you are ready to assist when required. - Effective Inquiry Handling & Issue Resolution- Determine the purpose of each contact through targeted questions, as no scripts are used. Interactions vary from rescheduling appointments to troubleshooting login issues. Each situation requires a tailored response, and solutions are provided based on the customer's unique needs. - Multi-tasking for Accurate Problem Resolution- Resolve customer issues quickly and accurately by utilizing information within various business applications, resources and FA-supported customer platforms. This involves navigating various systems, reviewing client-specific fact sheets for standard operating procedures, and account details, while efficiently navigating multiple screens and systems to retrieve relevant data, enter search queries, and mange tasks simultaneously, all in real-time, to resolve cases and document efficiently and accurately. - Professional & Empathetic Communication- conduct all interactions with professionalism, maintaining a calm, polite, and empathetic tone. Explain the situation clearly and outline the steps you will take to address and help resolve the issue. - De-escalation & Quality Control- Manage and de-escalate customer frustrations effectively. Calls are monitored for quality assurance and performance development, so agents must demonstrate professionalism under pressure and contribute to a positive customer experience. - Accurate & Timely Documentation- Document all interactions in Company systems promptly and accurately. This includes capturing the reason for contact, details shared with clients or escalation teams, actions taken, resolutions, and necessary follow-ups. Tickets may need to be entered and assigned to other departments, who may also need to be contacted in real-time during the interaction. Additionally, screen captures may be required for case documentation. Ensure all documentation is completed during contact itself or within two minutes of contact closure to prepare and be ready for the next inquiry. - Effective Internal Communication & Follow-up- Follow up with internal teams as needed by using email and case notes in the CRM. Ensure that all communications are clear, professional, and grammatically correct. Provide updates and resolutions based on customer interactions, including research or escalation details. - Continuous Learning & Training- Participate in required training to enhance customer support and stay informed about system updates, product changes, and evolving customer needs and services. This may include online courses, live or virtual sessions, and review of reference materials sent by email to ensure compliance with FA’s processes and service standards. Given the frequent product and process updates, staying informed and developing skills may also require consulting the help/resource center to access the latest information and guidelines. - Contributing to Knowledge Base & Improvement- Contribute to the company’s knowledge reference center by helping enhance resources for future cases. Share insights and promote content that aids customer service improvement across the organization. - Work Pace and Performance Management- Manage your work pace and quality to meet performance goals, such as call volume, length of call, quality assurance scores, customer satisfaction, compliance with processes, confidentiality, and professionalism. Act on feedback from supervisors and performance metrics to continuously improve efficiency and effectiveness, ensuring adherence to company standards, regulatory requirements and best practices. What You May Need to be Successful: - Handle a high volume of customer contacts across various channels (phone, chat, email, etc.). - Use multiple software applications and systems simultaneously with ease. - Quickly assess customer needs and resolve issues efficiently. - Communicate professionally and empathetically, both verbally and in writing. - Document all customer interactions accurately and follow procedures closely. - Willingness to learn new tools, processes, and adapt to changing customer needs. - Maintain a calm, empathetic, and solution-focused demeanor in all situations. - Demonstrate strong time management by handling tasks and applications efficiently. - Multitask effectively in a fast-paced environment while ensuring high-quality service. - Ensure attention to detail in all documentation to maintain accuracy and customer satisfaction. - Adapt quickly to new systems, product updates, and changes in customer requirements. - Collaborate with internal teams to share information and ensure timely issue resolution. - Knowledge of common computer configurations and strong computer navigation skills. - Prior experience with Microsoft Windows Operating Systems. Education & Experience: - High school diploma/GED required. (US requirement only) - Two years of experience in customer-facing or knowledge delivery role preferred. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary for this position is approximately $18 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. • Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support. • Serves as primary contact for provider(s). • Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences. • Chooses and recommends among competing demands. • Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. • Finds missing orders and sends them for review and approval. • Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations. • Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes. • Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature. • Manages provider(s) documentation and information. • Composes and types non-routine correspondence providing factual information. • Arranges travel, conference registration, and hotel accommodations. • Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider. • Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys. • Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity. • Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. • Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency. • Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. • Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure. • Follows-up to confirm the order is fulfilled and ready for surgery/procedure. • Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled. • Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities. • Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room. • Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork. • Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients. • Serves as main point of contact for patients pre and post-operative. • Other duties as assigned.

Support Behavioral Health providers by managing schedules, facilitating patient communication, and coordinating essential services to enhance care access and ensure timely follow-up for a positive patient experience.