• Servicio al cliente y soporte de cuentas • Gestionar consultas de servicio al cliente por teléfono, correo electrónico y otros canales digitales, relacionadas con productos, disponibilidad, tiempos de entrega y solicitudes generales • Brindar soporte a clientes y equipos internos con información clara sobre productos, especificaciones técnicas y soluciones disponibles • Proporcionar información precisa sobre disponibilidad de productos, estado de pedidos, pedidos pendientes, fechas estimadas de entrega y opciones de reemplazo cuando aplique • Responder de manera oportuna, profesional y efectiva a preguntas, solicitudes de servicio, devoluciones y requerimiento de clientes • Informar a los clientes sobre nuevos productos, programas promocionales, soluciones de seguridad y aplicaciones disponibles • Construir y mantener relaciones sólidas con los clientes, garantizando una experiencia positiva y una atención de alta calidad • Recopilar comentarios de clientes, identificar oportunidades de mejor en el servicio y comunicar observaciones relevantes a la gerencia o a los departamentos correspondientes • Colaborar con equipos internos, proveedores y socios comerciales para resolver inquietudes de clientes y cumplir con los estándares de servicio de la compañía • Remitir oportunidades de venta adicional o venta cruzada al representante de ventas correspondientes • Procesamiento de pedidos y soporte operativo • Apoyar el ingreso de pedidos, procesamiento de pagos, gestión de órdenes, coordinación de envíos y cierre de pedidos

Title: Christ-Centered Care & Support Specialist Location: Remote Part Time Mid Level Duties: Under the supervision of the Senior Manager, Response, support the overall objectives of Joni and Friends’ Response department. Perform duties and responsibilities including, but not limited to: - Correspondence - Respond to mail, email, social media, and telephone communications from constituents affected by disability or interested in Joni and Friends in a professional, competent, caring, and timely manner. This includes: - Choosing appropriate prototype letter responses reflecting the philosophy of the ministry - Determining enclosures and referrals - Drafting letters that are sensitive, empathetic, and have continuity with sound biblical foundation, the Joni and Friends statement of faith, and address the stated needs and requests of the writer - Promoting materials, resources, and ministry activities for furthering disability ministry - Maintaining high quality grammar, punctuation, composition, and writing style - Maintaining strict confidentiality standards - Exercising good judgment in referring unusual or complex problems to the manager - Interact with callers needing prayer, encouragement, and resources - Coordinate and follow up on responses to constituents referred to other departments or US Ministries offices - Properly manage and store incoming and outgoing communication with constituents following procedures for O365 and Salesforce - Additional Responsibilities - Available for off-site meetings to enhance knowledge and skills pertinent to ministry integration - On an as-needed basis: - Assist in the packaging of outgoing mail - Support the manager with organizing departmental files - Help with ongoing and/or short-term special projects - Active participation in prayer events/projects - Other duties and projects as assigned by supervisor to support department and organizational needs Qualifications: - Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith - Desire to serve in a growing and dynamic Christian service ministry - Must have a Bachelor’s degree, preferably in psychology, biblical counseling, sociology, and/or theology, or equivalent work experience - Possess the ability to multi-task and prioritize as well as have excellent reading, writing, and typing skills - Good detail orientation, flexibility, and researching skills are required. Able to support and integrate with other departments - Adept at working both independently and in a team environment, committed to professionalism and respectful in interactions with colleagues and those served by the ministry - Communicate effectively and consistently with team members who work remotely - Maintain a sense of tidiness and orderliness in the workplace - Must be reliable, cooperative, and a motivated learner, exhibit enthusiasm with self-motivation and initiative - Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet - Knowledge and experience with the disability community and/or resources is valuable - Understanding of counseling principles is helpful - Understanding of Christian ministry and specifically Joni and Friends is desirable Physical Requirements: This position primarily involves sedentary work in an office setting. The employee must be able to sit for extended periods, operate a computer and other standard office equipment, communicate clearly in person and over the phone, and occasionally stand, walk, bend, or reach to access files and supplies. The role may also require occasionally lifting or carrying items up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Compensation: This is a part-time position, and the range is $25.00 - $27.00 per hour, working 24 hours per week, and our goal is to have a person working 5 days a week. We would love to have the person work in our Agoura Hills office, but we are open to remote employees with the listed qualifications as well. EMPLOYEE MINISTRY ENGAGEMENT: Joni and Friends is a Christ-centered community. Therefore, we expect every employee at Joni and Friends to excel in their walk with Christ and in their specific employment role in our Christian community. We purposely create a gospel-centered environment and offer leadership and development training to help employees perform their work with integrity and excellence, serving in our Christian community at Joni and Friends to fulfill our religious ministry: to share the gospel and serve people living with disabilities. All employees do this, regardless of their specific role, by: - Modeling Joni and Friends’ Christian beliefs and practices to advance our gospel mission during working hours and nonworking hours - Supporting fellow staff and volunteers at Joni and Friends in following Christ, by praying for each other, sharing Scripture and setting an example of how to live a faithful Christian life - Engaging in the lives of people living with disabilities with love, dignity, and in a manner that commends and proclaims the gospel. - Participating or leading in prayer and worship during meetings, events, and outreaches - Affirming the Joni and Friends Statement of Faith annually and not engaging in any conduct or promoting any religious beliefs inconsistent with such beliefs - Upholding and advancing Joni and Friends’ Mission and Vision through a focus on our Values. - Actively attending a church that has a statement of faith that does not contradict Joni and Friends’ Statement of Faith Joni and Friends seeks to glorify God in the way we conduct ourselves, and in the work we do together as a Christian community. Employment at Joni and Friends is not only a job but a ministry and a calling from God.

Role Description Mercier Consultancy is seeking an enthusiastic and fluent Italian Speaking Customer Representative to join our team. This remote position comes with a fantastic benefit of paid relocation to Greece, offering a unique blend of professional growth and an enriching lifestyle. - Provide exemplary customer service to Italian-speaking clients through phone, email, and chat channels. - Address client inquiries efficiently, ensuring a high standard of satisfaction. - Utilize internal systems to manage customer information and resolve issues promptly. - Collaborate with team members to enhance service delivery and customer experience. Qualifications - Fluency in Italian (both written and spoken) is essential. - Excellent communication and interpersonal skills. - Customer-oriented attitude with strong problem-solving abilities. - Ability to adapt to new technologies and remote working tools. - Self-motivated and able to work independently. - No experience needed, but willingness to learn! - Willingness to relocate to Greece with paid relocation support. Benefits - Competitive Monthly Salary - Enjoy 2 Additional Yearly Bonuses - Monthly Performance Bonus - Paid Relocation - Airport Pick-Up - Paid Training - Health Insurance - Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece - And Much More...

Customer Care Associate Location: United States Remote Job Description: Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. Must Live in Continental United States This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $20.00hr The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements. Basic Qualifications: - 1 year experience (WAH) remote customer service (Call Center environment) - 1 year experience with call center KPI understanding - 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications - Minimum High school diploma or GED. Responsibilities: - Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products. - Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers. - Ensuring customer satisfaction (CSAT) and strive to meet service metrics. - Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. - A typical day will likely involve fielding between 75 to 100 calls. - Communicating effectively and professionally with both internal and external customers to resolve questions and issues. - Collaborating with management or other team members as appropriate to proactively address service issues and concerns. - Attention to detail, accuracy, and accountability for your work product. - Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies. - Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests. - Review and verify incoming documents for completeness and compliance with company and regulatory requirements. - Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently. - Research and resolve routine and recurring issues while escalating complex cases when necessary. - Maintain detailed records, track customer interactions, and ensure accurate data entry across systems. - Collaborate with internal teams to address service gaps and improve customer experience. - Ensure adherence to service-level agreements (SLAs) and quality benchmarks. - Strong ability to analyze, process, and validate transactions based on established rules and guidelines. - Demonstrated capability to integrate domain knowledge and act as a skilled specialist. - Solid understanding of Life & Annuities Variable, policy structures, and industry terminology. - Experience in a BPO, insurance operations, or customer service environment. - Excellent communication skills-both written and verbal. - Strong attention to detail with the ability to identify data inconsistencies. - Ability to troubleshoot and resolve routine operational issues. - Proficiency with customer service systems, workflow tools, and data entry platforms. New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process - All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. This job posting is for active vacancies. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters. Remote Working and Technology Requirements To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology - NTT DATA will provide a computer and headset for remote work. - Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols. - Failure to return equipment may result in collection actions and/or other consequences. - Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. - A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location. Technical Performance and Issue Tracking - Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. - Remote employees must adhere to all technical support procedures and protocols. - Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. - Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment. - The workspace must be a permanent, unencumbered location used daily for work. - Employees must work with minimal distractions that do not interfere with business operations or service delivery. - Ideally, the workspace is isolated from other household members and used exclusively for job duties. - Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service. - Employees must work from the same location consistently unless prior approval is obtained. - If a change in work location is necessary: - The new location must meet all Remote Workspace and Technology Requirements. - Notification to NTT DATA Management is required before relocating