Role Description Mercier Consultancy is seeking an enthusiastic and fluent Italian Speaking Customer Representative to join our team. This remote position comes with a fantastic benefit of paid relocation to Greece, offering a unique blend of professional growth and an enriching lifestyle. - Provide exemplary customer service to Italian-speaking clients through phone, email, and chat channels. - Address client inquiries efficiently, ensuring a high standard of satisfaction. - Utilize internal systems to manage customer information and resolve issues promptly. - Collaborate with team members to enhance service delivery and customer experience. Qualifications - Fluency in Italian (both written and spoken) is essential. - Excellent communication and interpersonal skills. - Customer-oriented attitude with strong problem-solving abilities. - Ability to adapt to new technologies and remote working tools. - Self-motivated and able to work independently. - No experience needed, but willingness to learn! - Willingness to relocate to Greece with paid relocation support. Benefits - Competitive Monthly Salary - Enjoy 2 Additional Yearly Bonuses - Monthly Performance Bonus - Paid Relocation - Airport Pick-Up - Paid Training - Health Insurance - Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece - And Much More...

Customer Care Associate Location: United States Remote Job Description: Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. Must Live in Continental United States This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $20.00hr The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements. Basic Qualifications: - 1 year experience (WAH) remote customer service (Call Center environment) - 1 year experience with call center KPI understanding - 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications - Minimum High school diploma or GED. Responsibilities: - Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products. - Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers. - Ensuring customer satisfaction (CSAT) and strive to meet service metrics. - Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. - A typical day will likely involve fielding between 75 to 100 calls. - Communicating effectively and professionally with both internal and external customers to resolve questions and issues. - Collaborating with management or other team members as appropriate to proactively address service issues and concerns. - Attention to detail, accuracy, and accountability for your work product. - Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies. - Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests. - Review and verify incoming documents for completeness and compliance with company and regulatory requirements. - Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently. - Research and resolve routine and recurring issues while escalating complex cases when necessary. - Maintain detailed records, track customer interactions, and ensure accurate data entry across systems. - Collaborate with internal teams to address service gaps and improve customer experience. - Ensure adherence to service-level agreements (SLAs) and quality benchmarks. - Strong ability to analyze, process, and validate transactions based on established rules and guidelines. - Demonstrated capability to integrate domain knowledge and act as a skilled specialist. - Solid understanding of Life & Annuities Variable, policy structures, and industry terminology. - Experience in a BPO, insurance operations, or customer service environment. - Excellent communication skills-both written and verbal. - Strong attention to detail with the ability to identify data inconsistencies. - Ability to troubleshoot and resolve routine operational issues. - Proficiency with customer service systems, workflow tools, and data entry platforms. New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process - All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. This job posting is for active vacancies. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters. Remote Working and Technology Requirements To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology - NTT DATA will provide a computer and headset for remote work. - Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols. - Failure to return equipment may result in collection actions and/or other consequences. - Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. - A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location. Technical Performance and Issue Tracking - Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. - Remote employees must adhere to all technical support procedures and protocols. - Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. - Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment. - The workspace must be a permanent, unencumbered location used daily for work. - Employees must work with minimal distractions that do not interfere with business operations or service delivery. - Ideally, the workspace is isolated from other household members and used exclusively for job duties. - Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service. - Employees must work from the same location consistently unless prior approval is obtained. - If a change in work location is necessary: - The new location must meet all Remote Workspace and Technology Requirements. - Notification to NTT DATA Management is required before relocating

Bilingual, French-English, Customer Service Representative - Account Maintenance, Early Stage Collections Category: Ford Credit Services Location: Edmonton, Canada, Remote Work Type: Remote Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Bilingual (French/English)Customer Service Representative - Account Maintenance plays a critical role in managing our early-stage delinquency portfolio. In this role, you aren’t just providing service; you are a financial problem-solver. You will work directly with customers to understand the root causes of account delinquency, negotiate sustainable payment arrangements, and provide the professional expertise needed to help our customers get back on track while working to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise. What you'll do... Responsibilities include, but are not limited to: - Manage Early-Stage Delinquency: Proactively contact customers with past-due accounts to identify reasons for delinquency and provide tailored solutions to resolve outstanding balances. - Negotiate Payment Solutions: Use professional negotiation and probing techniques to secure payment commitments, establish firm payment arrangements, and offer financial tools or programs that support account rehabilitation. - Problem Solve & Analyze: Review account history to understand the customer’s financial situation and determine the most effective course of action to mitigate loss. - Follow established procedures: Adhere to the Ford Credit's policies and guidelines for your work area, ensuring consistency and quality in service delivery. - Deliver Professional Representation: Act as a brand ambassador for Ford Credit, resolving sensitive financial situations with a balance of empathy, firmness, and professionalism. - Adapt & Pivot: Manage a high volume of inbound and outbound calls in a fast-paced environment, adjusting quickly to changing priorities and account cues. - Be an active team member: Participate actively and contribute to team meetings, sharing insights and collaborating with colleagues. - Engage in constructive feedback: Be comfortable both giving and receiving feedback from peers and supervisors in a positive, professional, and helpful manner to support continuous improvement. - Support team and company goals: Demonstrate flexibility and a willingness to take on new tasks or adapt to changes that help the Ford Credit and the organization achieve its objectives and improve overall service quality. - Use company resources responsibly: Utilize company email and internet access in accordance with established company policies. You'll have... Education: - High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency.(Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required). Experience: - Bilingualism: Excellent communication skills (written and verbal) in both French and English is mandatory. - Communication Skills: Strong ability to handle difficult conversations and "probe" for information while maintaining a professional demeanor. - Technical Proficiency: Proficiency in MS Office (Word, Excel, Outlook) and the ability to learn internal account management software. - Location: Candidate must reside in or around Edmonton, AB, and be able to attend training at the Edmonton office. - Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Thursday from 6:00 am – 7:00 pm MST, Friday from 6:00 am – 5:00 pm MST and Saturday from 7:00 am – 1:00 pm MST. Even better, you may have... - Work effectively in a remote team environment to manage tasks with a high level of accuracy. - Previous experience in collections, credit, or a high-volume financial services environment where negotiation was a primary task. - Answer inbound/place outbound calls with customer and dealer satisfaction as a priority. - Ability to perform multiple tasks simultaneously, with the ability to pivot to other work requirements as needed. - Resolve customer and dealer concerns in a positive and professional manner. This posting is for an existing vacancy within our team. The expected annual salary for this Ford Credit Canada position is $45,760.00 - $53,872.00 and individuals may also be eligible to participate in our Quarterly Flexible Bonus Rewards program. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the Ford Credit Canada Team, we encourage you to apply! We thank all applicants for their interest, but only those selected for an interview will be contacted. Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply! We thank all candidates for their interest, but only those selected for an interview will be contacted. Ford Credit Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and/or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require. Candidates for this position must be legally entitled to work in Canada. Ford Credit Canada, Limited, does not sponsor work permit applications. #LI-Remote

• Provide exceptional customer service and act as a brand ambassador for our customer • Support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service • Create best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues • Educate the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.) • Effectively use all available technology tools and resources to resolve fan inquiries • Develop and maintain a general knowledge of client’s products and services