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Brightspeed logo
Brightspeed

Bringing a fast, reliable internet service to homes and businesses across rural and suburban America.

Technical Design Engineer

Mechanical EngineerMechanical EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2022H1B No SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

68 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Technical Design Engineer

Brightspeed

• Customer Onboarding - High touch engagement with the customer and/or vendors once the order is closed/submitted. • Programs all user & group features required for a successful activation/cutover. • Coordinate with project management any/all required details to support with the scheduling of installation. • Provide day 1 test & turnup support to customers • Identify platform or product gaps, providing feedback to product management. • Perform new feature interoperability testing, including any necessary UAT. • Create, modify, or update platform, feature, portal, and device documentation as needed. • Provide single point of contact for large customer onboarding projects. • For large/complex opportunities identified by leadership, provide SME support for pre-sales discovery and solution development.

Job Requirements

  • 5+ years of experience designing advanced managed services
  • Bachelor’s degree
  • Certifications – Voice+, Broadsoft, Ring Central

Benefits

  • competitive medical, dental, vision, and life insurance
  • an employee assistance program
  • a 401K plan with company match
  • a host of voluntary benefits

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