Support Behavioral Health providers by managing schedules, facilitating patient communication, and coordinating essential services to enhance care access and ensure timely follow-up for a positive patient experience.

Role Description Reporting to the Director, Cloud Support, the Manager, Cloud Support will support and align efforts to meet customer needs. The candidate will work with different internal teams (cross-functional and operational) to ensure seamless support to client needs. Major Responsibilities - Work with senior team members to plan, organize, coordinate, execute projects and initiatives. - Manage meetings, document interactions with actions and next steps. - Diligence in follow-up and follow-through. - Create, update, present project plans. - Organize work to achieve positive outcomes. - Encourage use of agile work management processes. - Facilitate weekly, bi-weekly sprints for the team(s) assigned. - Help team members prioritize workload. - Maintain a healthy team by empowering, motivating, and building trust. - Set goals for team members. - Present weekly progress reports. - Have good control on the work management process to adapt and course correct with agility. - Identify improvement areas, plan, and execute improvement items. - Summarize problems at hand for senior stakeholder consumption. - Prepare and participate in status meetings, governance meetings. - Setup, coordinate and manage triage sessions with customers and partners. - Must be able to technically guide the team. - Communicate proactively with customers and internal team members to deliver business value as a part of daily work management. - Coach, guide, mentor other members of the team/organization. - Support team in developing process knowledge base. - Setup knowledge base for the team to refer and enrich it continuously. - Lead from the front. Key Performance Indicators (KPIs) - Clarity in thoughts and action: Written and Verbal. - Demonstrate ability to walkthrough the product/project functionality to an internal/external audience. - Demonstrate process adherence for all change management activities. - Demonstrate proactivity. - Demonstrate follow-ups and follow-throughs. - Client facing presentation ability. - Independently manage client expectations. - Client/Partner engagement - Drive/Attend Weekly/Monthly meetings with client. - Deliberate RCA discussions with client. - Internal stakeholder management and updates. - Closely work with Product team to align on production issues, and push for product release for timely delivery to client. - Systematic team management and proper guidance/direction to the team. Working Conditions - Ability to work in remote and/or office setting. - Fast-paced environment with tight deadlines. - Support offshore hours / multiple time zones. - Flexibility with working hours based on team and client needs. Qualifications - Degree in computer science, engineering, business administration or equivalent experience. - Industry accepted certifications in management space. - Must be familiar with our product or a product used by financial institutions in a similar space. - Multiple years of experience working with customers and partners. - Domain knowledge of banking and financial institutions and/or large enterprise IT environment is desirable. - Experience in leading techno-functional discussions with clients. Knowledge of cloud concepts. Technical Skills - Agile, Scrum experience. - Experience with process methodologies used in software industry. - Good understanding of Java-based technical implementations, deployments, and troubleshooting. - Strong in database concepts. - Microsoft Excel, Word, PowerPoint, Wiki, Planning software, Agile project management tools. - Must be able to use and work with user interface-based applications. Communication Skills - Strong, clear, and concise written and verbal communication skills. - Ability to communicate effectively at all levels of the organization. Interpersonal Skills - Strong interpersonal skills and can foster team collaboration. Benefits - Challenging, team-oriented work environment. - Competitive remuneration and benefits. - Excellent opportunities for professional and personal growth. - Generous paid time off and paid volunteering days. - Wellness benefits.

• Servicio al cliente y soporte de cuentas • Gestionar consultas de servicio al cliente por teléfono, correo electrónico y otros canales digitales, relacionadas con productos, disponibilidad, tiempos de entrega y solicitudes generales • Brindar soporte a clientes y equipos internos con información clara sobre productos, especificaciones técnicas y soluciones disponibles • Proporcionar información precisa sobre disponibilidad de productos, estado de pedidos, pedidos pendientes, fechas estimadas de entrega y opciones de reemplazo cuando aplique • Responder de manera oportuna, profesional y efectiva a preguntas, solicitudes de servicio, devoluciones y requerimiento de clientes • Informar a los clientes sobre nuevos productos, programas promocionales, soluciones de seguridad y aplicaciones disponibles • Construir y mantener relaciones sólidas con los clientes, garantizando una experiencia positiva y una atención de alta calidad • Recopilar comentarios de clientes, identificar oportunidades de mejor en el servicio y comunicar observaciones relevantes a la gerencia o a los departamentos correspondientes • Colaborar con equipos internos, proveedores y socios comerciales para resolver inquietudes de clientes y cumplir con los estándares de servicio de la compañía • Remitir oportunidades de venta adicional o venta cruzada al representante de ventas correspondientes • Procesamiento de pedidos y soporte operativo • Apoyar el ingreso de pedidos, procesamiento de pagos, gestión de órdenes, coordinación de envíos y cierre de pedidos

Title: Christ-Centered Care & Support Specialist Location: Remote Part Time Mid Level Duties: Under the supervision of the Senior Manager, Response, support the overall objectives of Joni and Friends’ Response department. Perform duties and responsibilities including, but not limited to: - Correspondence - Respond to mail, email, social media, and telephone communications from constituents affected by disability or interested in Joni and Friends in a professional, competent, caring, and timely manner. This includes: - Choosing appropriate prototype letter responses reflecting the philosophy of the ministry - Determining enclosures and referrals - Drafting letters that are sensitive, empathetic, and have continuity with sound biblical foundation, the Joni and Friends statement of faith, and address the stated needs and requests of the writer - Promoting materials, resources, and ministry activities for furthering disability ministry - Maintaining high quality grammar, punctuation, composition, and writing style - Maintaining strict confidentiality standards - Exercising good judgment in referring unusual or complex problems to the manager - Interact with callers needing prayer, encouragement, and resources - Coordinate and follow up on responses to constituents referred to other departments or US Ministries offices - Properly manage and store incoming and outgoing communication with constituents following procedures for O365 and Salesforce - Additional Responsibilities - Available for off-site meetings to enhance knowledge and skills pertinent to ministry integration - On an as-needed basis: - Assist in the packaging of outgoing mail - Support the manager with organizing departmental files - Help with ongoing and/or short-term special projects - Active participation in prayer events/projects - Other duties and projects as assigned by supervisor to support department and organizational needs Qualifications: - Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith - Desire to serve in a growing and dynamic Christian service ministry - Must have a Bachelor’s degree, preferably in psychology, biblical counseling, sociology, and/or theology, or equivalent work experience - Possess the ability to multi-task and prioritize as well as have excellent reading, writing, and typing skills - Good detail orientation, flexibility, and researching skills are required. Able to support and integrate with other departments - Adept at working both independently and in a team environment, committed to professionalism and respectful in interactions with colleagues and those served by the ministry - Communicate effectively and consistently with team members who work remotely - Maintain a sense of tidiness and orderliness in the workplace - Must be reliable, cooperative, and a motivated learner, exhibit enthusiasm with self-motivation and initiative - Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet - Knowledge and experience with the disability community and/or resources is valuable - Understanding of counseling principles is helpful - Understanding of Christian ministry and specifically Joni and Friends is desirable Physical Requirements: This position primarily involves sedentary work in an office setting. The employee must be able to sit for extended periods, operate a computer and other standard office equipment, communicate clearly in person and over the phone, and occasionally stand, walk, bend, or reach to access files and supplies. The role may also require occasionally lifting or carrying items up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Compensation: This is a part-time position, and the range is $25.00 - $27.00 per hour, working 24 hours per week, and our goal is to have a person working 5 days a week. We would love to have the person work in our Agoura Hills office, but we are open to remote employees with the listed qualifications as well. EMPLOYEE MINISTRY ENGAGEMENT: Joni and Friends is a Christ-centered community. Therefore, we expect every employee at Joni and Friends to excel in their walk with Christ and in their specific employment role in our Christian community. We purposely create a gospel-centered environment and offer leadership and development training to help employees perform their work with integrity and excellence, serving in our Christian community at Joni and Friends to fulfill our religious ministry: to share the gospel and serve people living with disabilities. All employees do this, regardless of their specific role, by: - Modeling Joni and Friends’ Christian beliefs and practices to advance our gospel mission during working hours and nonworking hours - Supporting fellow staff and volunteers at Joni and Friends in following Christ, by praying for each other, sharing Scripture and setting an example of how to live a faithful Christian life - Engaging in the lives of people living with disabilities with love, dignity, and in a manner that commends and proclaims the gospel. - Participating or leading in prayer and worship during meetings, events, and outreaches - Affirming the Joni and Friends Statement of Faith annually and not engaging in any conduct or promoting any religious beliefs inconsistent with such beliefs - Upholding and advancing Joni and Friends’ Mission and Vision through a focus on our Values. - Actively attending a church that has a statement of faith that does not contradict Joni and Friends’ Statement of Faith Joni and Friends seeks to glorify God in the way we conduct ourselves, and in the work we do together as a Christian community. Employment at Joni and Friends is not only a job but a ministry and a calling from God.