Work at Home- Senior Coordinator- Small Business Banking More than just a bank, more than just a career. This is an opportunity to join our Small Business Customer servicing team in our Bank. You would be responsible for providing an unmatched Customer experience through first call resolution and deepening relationships with our Customers. You should be energized by connecting with Customers and be able to communicate in a clear and professional manner. You will use a variety of tools and will need to build deep knowledge of all of our Small Business products and services. Candidates should be flexible and willing to adapt to enhancements designed for the benefit of our Customers. Your voice is our voice. We'll champion you. It's important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at Capital One will: - Demonstrate the ability and willingness to learn - Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change - Demonstrate a strong customer focus that is rooted in empathy - Communicate effectively with peers, management and customers, using appropriate methods of communication for role - Exercise good judgment and independent decision-making skills - Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs - Demonstrate exceptional listening, questioning, call control and de-escalation techniques - Be proactive, have effective time management and organizational skills - Display dependability with a solid attendance record Basic Qualifications: - High School Diploma, GED, or equivalent certification - At least 3 years of Customer Service or Call Center experience - At least 1 year of experience using Google Suite or Microsoft office Preferred Qualifications: - At least 4 years of Customer Service or Call Center experience - At least 1 year of experience in the Financial Industry Work from Home Technology Requirements: - Secure home office environment that is free from background noise and distractions - Reliable private internet connection that is not supplied via cellular data or hotspot is required - A private network that is password protected where you have ownership or line of site sight to every device on the network - Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) - Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions - Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider - To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page - Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements: This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $49,774 - $49,774 for Advocacy Senior Coordinator Richmond, VA: $49,774 - $49,774 for Advocacy Senior Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Role Description We are seeking an experienced and analytical People Solutions Analyst to join our global, centralized People Solutions Benefits Operations team. In this role, you will support the operational execution of employee benefits programs across the organization, with a strong focus on data accuracy, process improvement, vendor management, and regulatory compliance. This opportunity is ideal for someone who thrives in a collaborative environment and enjoys problem-solving, operational excellence, and continuous improvement. Your primary region of responsibility will be North America; however, you will also support benefits operations across additional regions as part of a global centralized operating model. Key Responsibilities - Act as a subject matter expert for day to day operations of health welfare and retirement benefit plans supporting employees and internal partners with operational queries and escalations. - Analyze audit and reconcile benefits data across systems including Workday HCM benefits platforms and vendor systems to ensure accuracy and consistency. - Collaborate with vendors and internal stakeholders to resolve escalated benefits issues and service disruptions. - Ensure compliance with applicable federal, state, and local regulations including ERISA, HIPAA, and ACA. - Identify trends and process inefficiencies and recommend and implement process improvements including automation opportunities. - Develop and maintain standard operating procedures, workflows, and process documentation. - Generate regular and ad hoc reports on benefit metrics, enrollment activity, and plan performance. - Participate in system implementations, enhancements, integrations, and new plan launches as required. - Support annual enrollment processes across locations including testing, data audits, and coordination with vendors and internal teams. - Manage benefits related invoicing activities including timely invoice submission through Ariba, monitoring payment status, and responding to vendor and internal queries to ensure accurate and timely settlement. Qualifications - 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD). - Bachelor's degree in Human Resources, Business Administration, or a related field or equivalent experience. - Two or more years of experience in North America (NA) benefits administration with a strong focus on operational processes and benefits data management. - Proficiency in HRIS and benefits administration platforms including Workday, ADP, and PeopleSoft. - Strong analytical skills and high attention to detail with ability to work with large data sets and perform root cause analysis. - Solid understanding of employee benefits regulations and compliance requirements. - Effective verbal and written communication skills with ability to convey technical concepts to non-technical audiences. - Strong organizational skills with ability to manage multiple priorities in a fast-paced environment. - Proven experience in a centralized HR or shared services environment is an advantage. - Experience supporting or managing benefits invoicing processes including submission and tracking of invoices through systems such as Ariba. Requirements - 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD). - Advanced Excel skills including VLOOKUP, pivot tables, and macros. - Experience with benefits reporting and compliance filings. - Knowledge of project management or process improvement methodologies such as Lean or Six Sigma is an advantage. Benefits - Opportunities to learn and develop every day through a wide range of programs. - Internal digital platforms that promote self-learning. - Development programs according to Leadership skills. - Specialized training according to the role. - Learning experiences with internal and external providers. - Recognition programs for seniority, behavior, leadership, moments of life, among others. - Financial wellness programs that will help you reach your goals in all stages of life. - A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. - Family benefits including WellnessLine, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others. Application Submission Deadline May 15, 2026. Submit your application through our official career site: https://www.myrrsgroup.org/careers/ Work Hours Varies upon the needs of the global department. Company Description The RRS Group, and its affiliated entities (collectively, “RRS”) have provided real estate development and related services to investment-grade clients for decades. Our expertise encompasses site acquisition, architectural design, and development management for commercial office and industrial properties. Through an integrated service model, RRS delivers comprehensive enterprise solutions that address every phase of the building lifecycle. In addition to technical excellence, we offer strategic consulting in marketing, financial planning, and facility management ensuring that every project achieves its highest potential in performance, value, and sustainability. For over two decades, RRS has maintained a strong commitment to the communities we serve through the RRS Making Lives Better Foundation, which provides meaningful support and resources to individuals and families in need.

• Conduct investigative analyses using multiple data sources • Support the structuring of KPIs, reports, and dashboards • Work with large volumes of data, organizing information in a logical manner • Identify information gaps and propose methods to obtain required data • Support cross-functional teams in critically interpreting scenarios • Contribute to continuous process improvement • Translate technical analyses into clear communications.

• Act as Product Owner in Agile projects, responsible for conceiving products and innovative solutions within the company; • Collaborate with the architecture team to translate business requirements into Epics and User Stories for implementation by development teams; • Provide guidance and remove impediments to ensure successful project execution; • Lead problem-solving and continuous improvement of the solution, identifying key stakeholders and motivating working groups to improve specific areas; • Work with development teams to ensure they understand the product or project vision and are delivering robust, reusable components; • Develop detailed product or project specifications so they are clearly understood by development teams; • Define acceptance criteria for User Stories and clarify any questions from the team; • Work with other Solutions Analysts to identify gaps and overlaps in functionality to ensure a high degree of reuse across projects and products; • Manage internal product/project documentation; • Ensure project deliveries are visible, clear and transparent to all; • Review regulations and standards, elicit requirements and contribute to the preparation of technical product documentation; • Prepare reports and deliver internal and external presentations; • Provide third-level support to cooperatives for the solutions and products you are responsible for; • Maintain clear and consistent knowledge of the characteristics, rules, objectives and positioning of the products and processes you work with; • Deliver products and processes with high added value to the business.