Role Description As a Quality Assurance Specialist, you will be supporting various strategic business unit (SBU) teams and leadership to assess and ensure quality of work and client compliance are achieved. You will work to understand client expectations and complete daily audits of team members' work in reflection. Providing detailed documentation, reporting analytics, coaching feedback and best practices will ensure quality excellence we can be proud of! What Will You Do - Perform assessment of customer interactions (phone, email, chat). - Complete regular audits of team members against Boldr’s expectations, through documentation and data reporting. - Track, document, escalate, or resolve QA issues to meet internal and external expectations. - Identify opportunities and provide recommendations for continuous improvement initiatives by providing feedback to the development of the team based on their assessments. - Check compliance of each team member to processes established by the client and capture errors, including language such as grammar lapses, wordy phrases, spelling errors, data inaccuracy, etc. - Review data output against guidelines provided by the client and provide weekly summaries of the outcomes to the SBU leadership. - Maintain focus on data integrity and producing work of the highest quality. - Provide timely reports and data and trends analysis. - Assess the current QA framework and provide recommendations to ensure the QA process and results are realistic and correlate with other metrics like CSAT. - Build and create reporting outlines, QA Scorecard, QA Audit Forms, QA process guides, and templates. - Carry out the implementation or adoption of QA tools (e.g., SolidRoad, ScoreBuddy), ensuring proper setup and documentation. - Conduct program education classes as directed by Management. - Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines. - Join client-facing meetings when required to speak to QA standards and best practices. Qualifications - 3+ years of work experience as a QA. - Computer and technical skills; proficiency in Google Suite and other tools such as CRMs (i.e. Zendesk, Gorgias, Salesforce, etc.). - Proven ability to work in a fast-paced team setting. - Experience working in a high-volume support desk environment. - Attention to detail and a dedication to accuracy. - Ability to communicate escalations and technical concerns to Management. - 40-60 Words per minute typing speed. - Excellent reading comprehension, verbal, and written communication skills. - Aptitude to quickly learn and navigate new technology, systems, and applications. - Ability to accept feedback gracefully and with an open mind. - Ability to confidently relay feedback, guidance, and opportunities through coaching methods. - Excellent English language skills (written and verbal) and can speak to clients/stakeholders confidently. - Knowledgeable in doing Root Cause Analysis. - Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and/or MS Office applications.

• Planejar, elaborar e executar cenários e casos de testes funcionais, regressivos, integrados e exploratórios; • Atuar na validação de aplicações mobile Android e iOS; • Desenvolver e manter automações de testes web e mobile; • Garantir a qualidade das entregas em ambientes ágeis; • Identificar, documentar e acompanhar bugs junto aos times de desenvolvimento; • Participar de refinamentos, planning e definições técnicas; • Criar evidências, relatórios de testes e indicadores de qualidade; • Apoiar na evolução das práticas de QA e automação dentro do time; • Validar integrações entre APIs, aplicações web e mobile; • Contribuir com estratégias de testes contínuos em pipelines CI/CD.

Role Description American Specialty Health Incorporated (ASH) is seeking an Examiner I to join our Credentialing department. To expedite credentials verification of practitioners in the credentialing or recredentialing process according to department standards, accreditation standards, regulatory requirements, and health plan expectations. Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings. Responsibilities - Responsible to obtain information to credential new applicants and recredential participating practitioners according to department standards. - Obtain required documentation by mail, fax, or phone and update practitioner files. - Communicate with practitioners by mail, fax, or phone to answer questions and obtain information in a timely manner. - Respond to provider inquiries within 48 hours of receipt via phone and/or email communication. - Communicate with management any barriers for further support. - Must successfully close a combined minimum number of 200 Rehabilitative files and 150 Specialty Credentialing files as set by department manager and subject to change based on business need. - Must successfully close a minimum number of 200 Re-Credentialing files as set by department manager and subject to change based on business need. - Ensure terminations and resignation requests are sent by set timeline established by department manager and can be subject to change based on business need. - Enter data and perform research functions in Promis/PCT/SharePoint/ASHCore to complete each portion of the credentialing process within predetermined timelines. - Must complete regulatory trainings within the timeframe provided by department manager. - Perform all duties necessary in handling the credentialing and recredentialing process within predetermined timelines and state regulatory standards. - Quality Assurance measures should maintain accuracy rate of no less than 99%. - Abide by departmental work from home expectations. - Abide by Attendance & Punctuality policy and department expectation. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - High School Diploma or GED certificate required. - Typing speed must be between 45-50 wpm. - Proficient in MS Office, including experience with Excel. Core Competencies - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Mobility - Primarily sedentary, able to sit for long periods of time. Physical Requirements - Ability to see, speak, and hear other personnel and/or objects. - Ability to communicate both in verbal and written form. - Ability to travel within and around the facility or Work from Home (WFH) environment. - Capable of using a telephone, computer keyboard, and mouse. - Ability to lift up to 10 lbs. Environmental Conditions - Work-from-home (WFH) environment.

• Automated testing for distributed systems, microservices, and end-to-end data flows • API testing for RESTful services and third-party integrations • Validation of asynchronous/event-driven data pipelines and message brokers • Testing complex backend processes, including large-scale file uploads and multi-stage processing • Strong focus on both automation and manual exploratory testing • Collaboration with Software Engineers and Product Managers using shift-left testing practices