Role Description American Specialty Health Incorporated (ASH) is seeking an Examiner I to join our Credentialing department. To expedite credentials verification of practitioners in the credentialing or recredentialing process according to department standards, accreditation standards, regulatory requirements, and health plan expectations. Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings. Responsibilities - Responsible to obtain information to credential new applicants and recredential participating practitioners according to department standards. - Obtain required documentation by mail, fax, or phone and update practitioner files. - Communicate with practitioners by mail, fax, or phone to answer questions and obtain information in a timely manner. - Respond to provider inquiries within 48 hours of receipt via phone and/or email communication. - Communicate with management any barriers for further support. - Must successfully close a combined minimum number of 200 Rehabilitative files and 150 Specialty Credentialing files as set by department manager and subject to change based on business need. - Must successfully close a minimum number of 200 Re-Credentialing files as set by department manager and subject to change based on business need. - Ensure terminations and resignation requests are sent by set timeline established by department manager and can be subject to change based on business need. - Enter data and perform research functions in Promis/PCT/SharePoint/ASHCore to complete each portion of the credentialing process within predetermined timelines. - Must complete regulatory trainings within the timeframe provided by department manager. - Perform all duties necessary in handling the credentialing and recredentialing process within predetermined timelines and state regulatory standards. - Quality Assurance measures should maintain accuracy rate of no less than 99%. - Abide by departmental work from home expectations. - Abide by Attendance & Punctuality policy and department expectation. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - High School Diploma or GED certificate required. - Typing speed must be between 45-50 wpm. - Proficient in MS Office, including experience with Excel. Core Competencies - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Mobility - Primarily sedentary, able to sit for long periods of time. Physical Requirements - Ability to see, speak, and hear other personnel and/or objects. - Ability to communicate both in verbal and written form. - Ability to travel within and around the facility or Work from Home (WFH) environment. - Capable of using a telephone, computer keyboard, and mouse. - Ability to lift up to 10 lbs. Environmental Conditions - Work-from-home (WFH) environment.

• Automated testing for distributed systems, microservices, and end-to-end data flows • API testing for RESTful services and third-party integrations • Validation of asynchronous/event-driven data pipelines and message brokers • Testing complex backend processes, including large-scale file uploads and multi-stage processing • Strong focus on both automation and manual exploratory testing • Collaboration with Software Engineers and Product Managers using shift-left testing practices

• Automated testing for distributed systems, microservices, and end-to-end data flows • API testing for RESTful services and third-party integrations • Validation of asynchronous/event-driven data pipelines and message brokers • Testing complex backend processes, including large-scale file uploads and multi-stage processing • Strong focus on both automation and manual exploratory testing • Collaboration with Software Engineers and Product Managers using shift-left testing practices

• Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico, based on defined test plans, business requirements, and acceptance criteria. • Create, execute, and document test cases, test scenarios, test results, and supporting evidence for SLAMNET-Parcel functionalities. • Validate that system functionality supports Mexico Brokerage operational needs, including parcel processing, exception handling, data flows, and business rules. • Identify, document, and report defects with clear reproduction steps, expected results, actual results, screenshots, logs, and business impact when applicable. • Support defect triage by working with the QA Lead, vendor, technical teams, and business users to clarify issues and validate fixes. • Perform functional, regression, integration, and UAT support testing as required during the implementation lifecycle. • Provide second-level support for SLAMNET-Parcel by analyzing reported issues, validating whether they are functional defects, user issues, data issues, or configuration-related problems. • Support business users during testing and stabilization by helping reproduce issues, documenting findings, and coordinating follow-up with the QA Lead. • Maintain accurate testing documentation, defect logs, issue status, and validation evidence. • Participate in daily or weekly implementation status meetings, providing updates on assigned test activities, open issues, risks, and blockers. • Support go-live and post-go-live stabilization activities, including production issue validation and coordination with vendor support teams.