Role Description This role is responsible for the business requirements, adjustment, and improvement of solutions for BCD Energy Resource & Marine Operations. Projects and tasks can be linked to industry changes, client requirements, technology changes, new service models, cost reduction initiatives, operational audits, and more. The geographical scope can be on the country or regional level. - Analyze business issues, document business requirements, work to find the best solution and best practice. - Monitor and track the status of each initiative, engage appropriate local resources, and escalate as needed to ensure initiative success. - Serve as liaison point between the account, the region, and the project team. - Ensure appropriate required documentation is delivered and reviewed by relevant stakeholder teams. - Confirm appropriate technical feasibility and compliance documentation is delivered by stakeholder teams. - Support the Operations team where appropriate. Qualifications - Proven experience in ERM, marine, offshore, or crew travel environments. - Project management and/or implementation experience. - Ability to apply technology as an enabler to process improvement. - Proficiency in GDS Amadeus. - Subject matter expert in Agency Operations, Call Center principles, or Automation/Technology. - Demonstrated skills in MS Office tools, Word, PowerPoint, Excel - Access, MS. - Excellent oral and written commercial English and Spanish/Portuguese communication skills. Benefits - Flexible working hours and work-from-home or remote opportunities. - Opportunities to grow your skillset and career. - Generous vacation days so you can rest and recharge. - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools. - Travel industry professional perks and discounts. - An inclusive work environment where diversity is celebrated. Company Description BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com . Get to know us by reading our blog and checking out our social media: - Blog - LinkedIn - Instagram - Facebook

• Act as the trusted advisor to our New Jersey and New York agents, by understanding their business needs to determine new opportunities for growth and how Swyfft can support them. • Manage and grow the agent base in your assigned states or areas. • Partner with assigned agents through in-person visits, virtual meetings, or inbound and outbound calls to discuss production expectations and strategy. • Act as a resource for our agents by answering inquiries or questions about Swyfft products and services. • Assist with the facilitation of agent training and education webinars. • Strategize with agents to find creative ways they can maximize their potential and increase our customer base. • Promote the Swyfft brand and cultivate relationships at conferences, events, and trade shows. • Staying updated on industry trends, competitor activity, and market conditions to inform sales strategies. • Track all agent activity, including contacts, communications, revenue potential, and updates in our HubSpot CRM system.

• Perform inspections and software updates directly at customers' locations • Execute recall campaigns according to manufacturer specifications • Replace small parts as part of routine maintenance • Diagnose and carry out minor repairs on-site • Regular participation in manufacturer training courses • Additionally perform workshop-related tasks at a home base

• Grow and maintain relationships with distributors, dealers, and construction professionals • Achieve sales, margin, and market share goals • Implement promotions and track KPIs • Collaborate with internal teams for brand presence