• Responsible for field resource deployment planning and execution to meet customer and business metrics • Interface with the customer service managers on issues escalation • Develop long range forecast for region resource needs • Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training • Developing specialized knowledge in their discipline • Serves as best practice/quality resource • Contributes towards strategy and policy development, and ensure delivery within area of responsibility • Uses judgment to make decisions or solve moderately complex tasks or problems

• Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy • Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships • Be responsible for customer portfolio P&L and growth • Establish contact to provide on-going technical and business support to assigned customers • Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE • Be responsible for developing outage scope/communicating scope to FieldCore • Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders • Be responsible for managing the Outage 360 process and processing of Change Orders • Lead direction for all emergent/forced outage resolution • Organize pre-outage, post-outage and outage milestone meetings • Be responsible for all customer invoicing/credit memo processing • Be responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network • Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize • Be responsible for selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion • Manage Digital and Total plant solutions agreements and coordinate with functional groups

• Build our sales enablement function from zero: define the strategy, roadmap, and operating cadence • Design and run new hire onboarding that gets AEs and SDRs to productivity faster with clear ramp milestones and measurable benchmarks • Own product launch readiness for the sales team: translating new features, pricing changes, and product expansions into positioning, talk tracks, objection handling, and demo flows • Build and maintain a sales content library that reps actually use: battlecards, one-pagers, competitive intel, email templates, call scripts • Develop ongoing training programs tied to real performance gaps: call reviews, deal strategy sessions, skill-specific workshops • Partner with Sales Managers to build coaching frameworks and give them tools to develop their teams • Create and manage competitive intelligence: tracking market moves, synthesizing win/loss data, and arming the team with differentiated positioning • Instrument the enablement function: track leading indicators (content adoption, certification completion, ramp velocity) and tie them back to revenue outcomes • Collaborate with Marketing on messaging alignment, event prep, and campaign-to-sales handoff quality • Work with Product to ensure the sales team deeply understands the roadmap and can credibly speak to where the platform is headed

• Drive strategic growth by owning and delivering regional revenue and growth performance • Lead new customer acquisition and expand existing customer relationships • Develop customized commercial strategies for priority customers • Build and lead high-performing sales teams • Elevate the customer experience and Waters brand