• Drive strategic growth by owning and delivering regional revenue and growth performance • Lead new customer acquisition and expand existing customer relationships • Develop customized commercial strategies for priority customers • Build and lead high-performing sales teams • Elevate the customer experience and Waters brand

Role Description The Senior Renewals Manager is an individual contributor role within the Revenue Operations organization, responsible for owning and executing the end-to-end renewal lifecycle for a portfolio of strategic and enterprise customers. This role is focused on retention, risk mitigation, and contractual accuracy, ensuring renewal outcomes align with both customer objectives and company revenue goals. This individual plays a critical role in driving Net Revenue Retention (NRR) by ensuring timely renewals, protecting recurring revenue, and identifying expansion opportunities in partnership with Sales and Customer Success. What You’ll Get to Do - Own the full customer-facing renewal lifecycle for a portfolio of strategic and enterprise accounts, from initiation through contract execution. - Partner closely with Account Executives to define and execute renewal strategies. - Create, prepare, and manage renewal contracts in collaboration with Finance and Legal, ensuring accuracy, compliance, and policy alignment. - Align renewal terms with customer objectives by working closely with Customer Success Managers and Sales leadership. - Proactively identify renewal risks and drive cross-functional mitigation strategies. - Maintain accurate renewal forecasts and pipeline data within CRM and renewal management systems. - Serve as a key liaison between customer-facing teams and internal operational stakeholders to ensure seamless execution. - Support pricing strategy and contract structuring within defined guidelines. Qualifications - 5–8+ years of experience in SaaS, technology, or enterprise software in renewals, revenue operations, customer success, or account management. - Proven track record managing complex renewals, including contract creation, negotiation support, and forecasting. - Strong understanding of Net Revenue Retention (NRR) and key drivers of recurring revenue. - Experience identifying and qualifying expansion opportunities while maintaining focus on renewal execution. - Excellent communication and collaboration skills across cross-functional teams and customer stakeholders. - Strong organizational skills with high attention to detail and the ability to manage multiple priorities. - Proficiency with CRM and contract management tools (e.g., Salesforce, CPQ or RCA, Gong, DocuSign CLM, or similar). - Analytical mindset with the ability to interpret data, trends, and performance metrics. - Strategic thinking with the ability to structure and optimize renewal deals. What would make you really stand out - Experience working with global enterprise accounts or complex, multi-entity deals. - Experience in regulated industries or public sector renewals. - Background in deal desk, pricing strategy, or advanced contract management. Benefits - Excellent time away from work programs. - Comprehensive wellness initiatives. - Recognition through competitive pay and benefits. - Opportunities for personal and professional growth. - Commitment to community impact, including volunteer days and charity initiatives.

• Coaching, leading and developing Area Managers • Responsible for managing persons in outside sales within the assigned region • Assist with hiring and training new area managers • Present and sell company products and services to current and potential clients • Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made • Identify sales prospects and contact these and other accounts as assigned • Develop and maintain sales materials and current product knowledge • Establish and maintain current client and potential client relationships • Manage Area Managers through quality checks and other follow-up • Identify and resolve client concerns • Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals • Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff • Develop and implement special sales activities to reduce dealer attrition • Participate in marketing events such as seminars, trade shows, and telemarketing events • Travel required throughout the assigned territory • Comfortable Travelling up to 75% of the time, due to visiting Auto Dealers • Other duties as assigned

• Drive the integration of ServiceTitan for new partners, ensuring efficient data migration, minimal disruption, and swift adoption according to LSP standards. • Collaborate with finance, data counterparts, and external ServiceTitan consultants to establish and maintain standardized configurations across the platform. • Own and manage ServiceTitan-Sage integration projects, aligning financial data and systems across the platform and supporting the accounting team throughout the process. • Regularly review and clean up data in ServiceTitan and legacy systems to maintain data integrity across all partner entities. • Manage relationships with ServiceTitan specialists and internal stakeholders to ensure smooth integration and ongoing support. • Track KPIs related to integration timelines, data integrity, and early adoption milestones for new partners. • Partner with the Technology team to execute a comprehensive ServiceTitan feature adoption program for all partners, facilitating the rollout of new features with effective communication, training, and change management. • Provide ongoing support for ServiceTitan implementations with a focus on user training, system configurations, and workflows. • Act as the primary onsite project coordinator and point of contact for ServiceTitan implementation strategy, process, and feature adoption across the platform. • Provide end-user support related to Model Tenant workflows, configurations, and best practices. • Track KPIs related to training effectiveness, user competency, and feature adoption, using insights to prioritize program improvements.