The exclusive club for international entrepreneurs
Client Support Specialist
Location
Colombia
Posted
16 days ago
Salary
$2,300K / month
Seniority
Senior
Job Description
Client Support Specialist
PORCH 💚
• Ensure RynohEscheat Pro clients are properly set up in Rynoh including bank accounts activated, holder(s) set up, Pro Letterhead uploaded, and imports, if needed • Daily escheat due diligence requirements, including but not limited to creating and sending due diligence letters, responding to payee requests, updating Rynoh Escheat transactions with notes, and reaching out to clients for check reissues • Quarterly compliance review and maintenance of escheat database • Responsible for filing state NAUPA reports, as assigned • General knowledge of escheat module, requirements, and ability to troubleshoot and correct any errors • Successfully handle any duties as assigned by manager with little to no supervision • Maintains an overall awareness of functions of RynohLive software to answer any questions or troubleshoot any problems for customers.
Job Requirements
- High school diploma or GED
- A minimum of 5 years of experience in a client support setting
- Must have a greater than average understanding of computers and software with little to no hesitations on how to fix general computer problems
- Must be a driven self-starter with a positive mindset and have the proven ability to work with little to no supervision
- Must be able to multi-task and manage workload
- Ability to meet deadlines and manage your own schedule
- Proven flexibility to meet the ever-changing needs of a growing business is a must
- Written and oral communication skills are a must, with the ability to interact in person and over the phone with people from all backgrounds
- Microsoft Office Products experience required
- Must be able to pass background check
- Experience in banking and/or the title industry is preferred
- Experience in an IT setting with client interaction is preferred
- Knowledge of online banking systems preferred.
Benefits
- paid initial training
- ongoing training to help you develop in your role and career
- Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
- Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
• Lead and manage a team of Customer Service Representatives (CSRs) supporting multiple ASI business segments • Oversee full order lifecycle, from order entry through final delivery to the customer • Ensure accurate order processing, including material availability assessment and ship date coordination • Provide real-time communication and updates to customers on order status • Address and resolve issues impacting order fulfillment and customer satisfaction • Collaborate with logistics and operations teams on transportation planning and execution • Support the design and implementation of transportation programs • Monitor and evaluate transportation program effectiveness and drive improvements • Play a key role in meeting customer commitments in a complex transportation environment • Contribute to process improvement and operational efficiency initiatives • Participate in a leadership development path with growth potential across the supply chain
• Triage and manage customer support tickets in Jira or other internal systems. • Execute assigned support workflows according to Simbe SOPs and internal processes. • Review ticket context, customer requests, internal notes, and relevant system information to determine next steps. • Help resolve common support requests such as: - traversal schedule changes, - customer-requested updates, - map or remap-related requests, - follow-up on missed or degraded traversals, - support cases requiring coordination across internal teams. • Document actions taken clearly so each ticket has accurate, useful context. • Keep tickets organized, current, and moving toward resolution. • Escalate issues to the right internal team when they cannot be resolved through the documented support workflow. • Identify repeated themes, unclear SOPs, or opportunities to improve internal support processes. • Partner with the Customer Support lead to maintain a responsive, reliable customer support operation. • Communicate blockers clearly and proactively.
• Representing the client on the phone to the consumer • Inbound and outbound calling efforts using effective relationship building skills • Navigate multiple systems during calls while functioning efficiently on the computer • Reduce fraud losses focused on customer experience • Analyze account processes and transactions • Reviews and identifies fraudulent activity • Receive inbound calls related to potentially fraudulent activities • Document accounts in a timely manner while speaking with the customer • Work flexible schedule, required weekends and holidays as needed • Achieve schedule adherence and compliance expectations
• Project Coordination & Execution • Active Project & User Support • Contributor Support & Community Management • Vendor & Partner Management • Operational Coordination & Reporting • Stakeholder Communication & Collaboration • Problem Solving & Continuous Improvement
