• Define and document the "Greenfield" target-state observability architecture, including technical configuration templates, dashboard structures, and telemetry polling logic for the unified monitoring platform selected by the client • Architect alert thresholds, suppression rules, and dependency mapping to minimize false positives and prevent alert fatigue within the NOC • Design provisioning templates and API integrations to ensure that all sites exiting the migration factory are automatically onboarded into the target monitoring platform without manual intervention • Collaborate with the ITSM/ITIL Architect during the design phase to establish automated alert-to-ticket routing logic, and partner with the Service Delivery Manager during rollout to ensure NOC runbooks align with the new telemetry model • Contribute to architecture governance, including participation in architecture reviews, design approvals, and development of enterprise architecture standards, principles, and reference models. • Collaborate with cross-domain architects (security, application, platform) on integrated design decisions

Role Description The Planner is a core member of the Network Operations team responsible for scheduling, dispatching, and coordinating field resources to meet service commitments. Your work directly supports on-time performance, efficient use of resources, and high customer satisfaction. This position can be filled remotely anywhere within the country. What You’ll Do: - Schedule and dispatch internal technicians and third-party contractors. - Book, reschedule, and cancel service appointments in FSL, ensuring the appropriate technician skill set is matched to each work type and territory. - Apply scheduling policies (Customer First, Customer Request Date, Emergency) to prioritize work appropriately. - Serve as the central point of contact for technicians; respond to changes and questions to support successful job execution. - Align with local operations managers to address day-of disruptions, ensure coverage, and meet commitments. - Assist with emergency dispatch requests as directed to ensure rapid response to critical events. - Follow approval and rejection processes for after-hours work orders when applicable. - Update appointment details, attachments, bridge information, and internal notes to ensure complete, accurate information passes to third-party contractor technicians. Tools You’ll Use: - Salesforce Field Service Lightning (FSL), including Gantt calendar, map options, scheduling policies, appointment actions, activities, attachments, and chatter. - Standard appointment statuses and work order/service appointment workflows for field and third-party resources. Qualifications - Strong communication and interpersonal skills with the ability to coordinate effectively between technicians and internal teams. - Detail-oriented with solid problem-solving skills; comfortable making real-time decisions in a fast-paced environment with shifting priorities. - Ability to learn and use scheduling/dispatch software (experience with Salesforce FSL is a plus). - High School diploma or equivalent and 5+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate. Requirements - Prior experience in network operations or dispatching is desirable but not required; entry-level candidates with demonstrated organization and customer focus are encouraged to apply. - Fast-paced operations center with structured shifts that may include after-hours or emergency support as needed. - Team-oriented culture with collaboration across planners, managers, and field technicians. Physical Tasks - Standing Occasionally: 0-33% - Walking Occasionally: 0-33% - Sitting and Stationary: Continuously: 67-100% - Bending: Occasionally: 0-33% - Crouching: Occasionally: 0-33% - Carrying: Occasionally: 0-33% - Reaching: Occasionally: 0-33% - Lifting - Lowering >1-15 lbs: Occasionally: 0-33% - Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% - Fine Manipulating: Frequently: 34-66% Audio Visual Needs - Hearing: Continuously: 67-100% - Near Vision: Continuously: 67-100% - Far Vision: Occasionally: 0-33% - Peripheral Vision: Occasionally: 0-33% Equipment Used in Job Performance - Computer - Printer - Fax - Telephone - Basic Office Supplies - Copier Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description The Senior Director of Network and File Integration is a strategic and operational leader responsible for overseeing all aspects of hospital and provider network integration as well as the design, delivery, and governance of outbound data integrations to point-solution vendors, strategic partners, and third-party organizations. - Provide leadership for the modernization, standardization, and governance of provider network integration, ensuring alignment with long-term corporate and operational strategy. - Ensure that provider networks are accurately, efficiently, and compliantly integrated into the organization’s systems. - Manage outbound file exchange processes that support clinical programs, care navigation, cost-containment solutions, benefits administration, and operational partners. - Lead cross-functional teams, establish enterprise integration standards, and collaborate closely with IT, operations, compliance, and network contracting. Qualifications - Bachelor’s Degree and 12 years of related business experience in TPA/Payer operations. - 5 years leadership experience. - Ability to develop business strategy and convert into action-oriented objectives and measurable results in partnership with product, other operational and IT partners. Requirements - Broad understanding of and experience in the health care/insurance industry. - Advanced degree/education preferred. - Experience applying Lean process methodologies to improve operational efficiency. - Experience with network integration, provider maintenance, outbound file integration. - Understanding of healthcare data interchange formats, including X12 EDI transactions (834, 835, 837, 820, 270/271, 276/277, 999, and related companion guides). - Ability to interpret vendor file specs and guide teams through mapping, validation, balancing, and certification processes. Benefits - Health and wellness benefits. - 401(k) savings plan. - Pension plan. - Paid time off. - Paid parental leave. - Disability insurance. - Supplemental life insurance. - Employee assistance program. - Paid holidays. - Tuition reimbursement. - Other incentives.

Role Description The Senior Director of Network and File Integration is a strategic and operational leader responsible for overseeing all aspects of hospital and provider network integration as well as the design, delivery, and governance of outbound data integrations to point-solution vendors, strategic partners, and third-party organizations. This role ensures that provider networks are accurately, efficiently, and compliantly integrated into the organization’s systems, while also managing outbound file exchange processes that support clinical programs, care navigation, cost-containment solutions, benefits administration, and operational partners. - Lead cross-functional teams and establish enterprise integration standards. - Collaborate closely with IT, operations, compliance, and network contracting. Qualifications - Bachelor’s Degree and 12 years of related business experience in TPA/Payer operations. - 5 years leadership experience. - Ability to develop business strategy and convert into action-oriented objectives and measurable results in partnership with product, other operational and IT partners. Requirements - Broad understanding of and experience in the health care/insurance industry. - Advanced degree/education preferred. - Experience applying Lean process methodologies to improve operational efficiency. - Experience with network integration, provider maintenance, outbound file integration. - Understanding of healthcare data interchange formats, including X12 EDI transactions (834, 835, 837, 820, 270/271, 276/277, 999, and related companion guides). - Ability to interpret vendor file specs and guide teams through mapping, validation, balancing, and certification processes. Benefits - Health and wellness benefits. - 401(k) savings plan. - Pension plan. - Paid time off. - Paid parental leave. - Disability insurance. - Supplemental life insurance. - Employee assistance program. - Paid holidays. - Tuition reimbursement. - Other incentives. Company Description At Luminare Health, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.