Role Description The Crew Chief (Reservations) is an entry level management position responsible for providing exceptional customer service by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations. Key Responsibilities - Entry level management position. - Act as liaison between Reservations Department and members of management to include but limited to email correspondence, shift summaries, IROP communications, etc. - Assist management for upkeep of training records for all agents to include, but not limited to classroom training, on-the-job-training (OJT), recurrent training, etc. - Handle incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries. - Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request. - Assist customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. - Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations. - Resolve customer-related issues and requests while maintaining composure. - Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. - Handle telephone calls and passengers while following all Contour procedures and regulations. - Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests. - Process airline schedule changes and inform internal and external customers of changes. - Process queues with efficiency and accuracy according to department protocol. - Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change. - Work within team to achieve performance standards for all brands and air department duties. - Provide assistance over the phone for in-house reservation agents and managers. - Assist Contour employees with all travel needs, including airline, hotel, and car rental accommodations for Charter trips and/or positioning for training. - Work directly with management on problem solving. - Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on a daily basis. - Maintain the integrity of the company and our airline partners. - Perform other job-related duties as assigned by management. Qualifications - Be at least 18 years of age. - Prior customer service experience and/or call center experience preferred but not required. - Be authorized to work in the United States and able to travel in and out of the United States. - Must have a valid driver’s license and good driving record. - Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required. - Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. - Must have reliable internet connection. - Must be able to type 30 words per minute. - Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. - Possess strong leadership and organizational skills. - Must have well-developed people skills and ability to work with a variety of personalities. - Able to coordinate multiple priorities and meet deadlines. - Able to handle interruptions and a fast-paced environment. - Maintain strong attention to detail. - Be self-motivated and able to motivate others. - Ability to work independently and as part of a team. - Excellent communication skills both written and verbal delivered with tact and professionalism. - Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks. - Willing to work nights (including overnight shifts between the hours of 9:00PM to 6:00AM), weekends, holidays, as well as a varied schedule. - Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations. Benefits - Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date). - 401(k) Savings Plan with matching contribution up to 6% of your eligible compensation. - Accrual of up to 56 hours of paid sick leave per year; unused sick leave rolls over annually until your sick bank reaches 480 hours. - Eligible to receive vacation hours on January 1st following your hire date. - NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service. - Eligible for various types of leave, including Medical Leave, Non-Medical Family Care Leave, Maternity and Paternity Leave, and Personal Leave. - Starting hourly rate between $20.00 and $25.00 based on prior work history, with potential for annual step increases and retention bonuses. - Holiday pay at 2 times your hourly rate for working on Contour observed holidays. - Overtime pay at 1.5 times your hourly rate for hours worked over 40 within the pay period.

Role Description Mercor connects elite creative and technical talent with leading AI research labs. The position is for an Economics & Finance Assessment Specialist on a contract basis, offering compensation of $40–$90/hour, with a commitment of 10+ hours/week, and is remote. - Author original economics and finance questions that test deep conceptual understanding, not surface-level recall. - Ensure questions are unambiguous, self-contained, and precisely defined. All necessary information must be in the problem statement. - Rate each question's difficulty: Medium (intro undergraduate), Hard (advanced undergraduate), or Expert (post-graduate and above). - Provide 1 correct answer and 9 plausible but subtly incorrect alternatives that challenge expert-level solvers. - Write step-by-step Chain-of-Thought solutions with clear, concise intermediate steps in markdown format. - Supply 1–5 academic references per question from reputable sources like peer-reviewed journals and university repositories. - For verification tasks: flag issues with clarity, completeness, precision, or solvability and justify any edits made. Qualifications - Must-Have: PhD or doctoral candidate in Economics, Finance, or a closely related field. - Master's degree considered for candidates with exceptional depth in a specific subdomain. - Strong command of graduate-level economic theory, quantitative methods, and financial modeling. - Excellent written English and ability to express complex ideas clearly and concisely. - Preferred: Experience with academic research, CFA/CPA certification, or financial industry expertise is a strong plus. Requirements - Upload resume - AI interview based on your resume - Submit form Benefits - Remote work opportunity - Flexible hours - Competitive compensation Resources & Support For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description We are a high-growth, healthcare technology company redefining how patients get — and pay for — their medications. We are scaling rapidly: - ~40% organic growth - $100M+ ARR expected this year - Expanding EBITA margins - Strong backing from Bain Capital - Recent M&A has positioned the platform for the next phase of scale The Chief of Staff sits at the center of this momentum. Reporting to the COO and partnering closely with the Executive Leadership Team (ELT), this role acts as a force multiplier across the organization — driving strategic initiatives, improving enterprise execution, and accelerating value creation. This role is designed for a high-agency, high-capacity leader who thrives in complex environments and wants to help scale a platform business through its next stage of growth. For the right individual, this is a launchpad role: after 18–24 months driving enterprise-critical initiatives, this position is expected to evolve into a senior operating leadership role. Core Responsibilities - Enterprise Value Creation & Cross-Functional Execution - Leading a pricing and packaging refinement effort to improve revenue quality and consistency across business units - Driving a vendor and technology spend review to identify cost savings and eliminate overlapping tools - Supporting margin expansion initiatives through automation or cost structure optimization projects - Reducing operational risk by identifying and addressing single points of failure across key partnerships or integrations - Supporting post-acquisition integration efforts, including synergy tracking and operational harmonization - AI Transformation & Technology Leverage - Identifying and prioritizing high-impact AI use cases across operations, commercial, finance, or support functions - Partnering with Product and Engineering to implement internal AI tools that increase productivity - Driving adoption of automation initiatives to reduce manual work and improve efficiency - Establishing governance frameworks and ROI tracking for AI-related investments - Executive & Board Communications - Leading preparation and coordination of board or investor materials during key reporting cycles - Partnering with ELT leaders to shape strategic narratives around growth, margin expansion, or integration progress - Improving executive reporting processes to increase clarity and reduce preparation burden - Conducting deep-dive analyses to inform major executive or board-level decisions - Cross-Functional Leadership & Integration - The Chief of Staff operates through influence rather than formal authority, helping align teams around shared priorities and ensuring follow-through on critical initiatives. - Given the company’s recent acquisitions and continued growth, the role requires the ability to build trust quickly across teams, functions, and operating cultures. Qualifications - Experience leading complex, cross-functional initiatives in fast-paced, high-performance, analytically rigorous environments (e.g., strategy, operations, finance, or transformation roles). - Background in high-growth SaaS or healthcare technology environments - Exceptional analytical horsepower and structured thinking - Strong business judgment and comfort with ambiguity - The ability to move seamlessly between analysis and execution - Executive presence and strong communication skills - High EQ and ability to build trust across functions Benefits - 🌍Remote work environment with a flexible work schedule to encourage work-life balance - ✈Annual company offsite - 🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave - 💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) - 💰401(k) company match - 💸One-time workspace reimbursement to help you optimize your remote workspace

• Act as a strategic partner and representative of the CEO in internal and external communications. • Coordinate and manage high-priority projects, initiatives, and follow-ups across departments. • Communicate professionally with executives, clients, investors, and other top-level stakeholders. • Prepare reports, presentations, summaries, and executive materials. • Track tasks, deadlines, and deliverables to ensure execution and accountability. • Conduct research, gather information, and independently solve operational or strategic problems. • Identify bottlenecks and proactively propose solutions. • Help optimize workflows, processes, and executive operations. • Handle sensitive information with absolute discretion and professionalism.