CORPORATE FLIGHT MANAGEMENT INC

Role Description The Crew Chief (Reservations) is an entry level management position responsible for providing exceptional customer service by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations. Key Responsibilities - Entry level management position. - Act as liaison between Reservations Department and members of management to include but limited to email correspondence, shift summaries, IROP communications, etc. - Assist management for upkeep of training records for all agents to include, but not limited to classroom training, on-the-job-training (OJT), recurrent training, etc. - Handle incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries. - Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request. - Assist customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. - Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations. - Resolve customer-related issues and requests while maintaining composure. - Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. - Handle telephone calls and passengers while following all Contour procedures and regulations. - Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests. - Process airline schedule changes and inform internal and external customers of changes. - Process queues with efficiency and accuracy according to department protocol. - Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change. - Work within team to achieve performance standards for all brands and air department duties. - Provide assistance over the phone for in-house reservation agents and managers. - Assist Contour employees with all travel needs, including airline, hotel, and car rental accommodations for Charter trips and/or positioning for training. - Work directly with management on problem solving. - Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on a daily basis. - Maintain the integrity of the company and our airline partners. - Perform other job-related duties as assigned by management. Qualifications - Be at least 18 years of age. - Prior customer service experience and/or call center experience preferred but not required. - Be authorized to work in the United States and able to travel in and out of the United States. - Must have a valid driver’s license and good driving record. - Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required. - Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. - Must have reliable internet connection. - Must be able to type 30 words per minute. - Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. - Possess strong leadership and organizational skills. - Must have well-developed people skills and ability to work with a variety of personalities. - Able to coordinate multiple priorities and meet deadlines. - Able to handle interruptions and a fast-paced environment. - Maintain strong attention to detail. - Be self-motivated and able to motivate others. - Ability to work independently and as part of a team. - Excellent communication skills both written and verbal delivered with tact and professionalism. - Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks. - Willing to work nights (including overnight shifts between the hours of 9:00PM to 6:00AM), weekends, holidays, as well as a varied schedule. - Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations. Benefits - Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date). - 401(k) Savings Plan with matching contribution up to 6% of your eligible compensation. - Accrual of up to 56 hours of paid sick leave per year; unused sick leave rolls over annually until your sick bank reaches 480 hours. - Eligible to receive vacation hours on January 1st following your hire date. - NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service. - Eligible for various types of leave, including Medical Leave, Non-Medical Family Care Leave, Maternity and Paternity Leave, and Personal Leave. - Starting hourly rate between $20.00 and $25.00 based on prior work history, with potential for annual step increases and retention bonuses. - Holiday pay at 2 times your hourly rate for working on Contour observed holidays. - Overtime pay at 1.5 times your hourly rate for hours worked over 40 within the pay period.

Role Description The Maintenance Controller is responsible for ensuring the safe, compliant, and efficient maintenance operation of the airline’s fleet. This role provides real-time technical oversight and direction to maintenance personnel, monitors aircraft status, and coordinates maintenance support to minimize operational disruptions while ensuring regulatory compliance. Key Responsibilities - Provide clear information affecting maintenance status, action plans, return to service estimates, and other technical information as required to Contour Flight Operations, Management and Maintenance Department personnel. - Communicate directly with flight crew members when operational discrepancies are discovered, and obtain all necessary information needed by technicians to perform prompt and effective repairs. - Utilize maintenance tracking computer systems and accomplish the planning, scheduling, and logistics to complete all scheduled maintenance activities within the requirements of the aircraft inspection programs. - Update Computerized Maintenance Tracking Program with verified compliance information using audited return to service documentation. - Update Flight Operations Software (FOS) in real time, indicating aircraft fleet maintenance status. - Responsible for ensuring that mechanical delays are handled in a safe and expeditious manner and in accordance with the General Maintenance Manual (GMM). - Coordinate with Flight Operations, Maintenance and Purchasing, as required, to expedite aircraft return to service. - Control and track all deferred maintenance items (DMI). - Ensure all parts needed to clear DMIs are ordered per procedures. - Authorize deferred maintenance items (DMI), (MEL, CDL, and MCI). - Ensure all deferrals are accomplished in accordance with company manuals and FARs. - Responsible for completing and distributing all applicable forms and documents in accordance with procedures set forth in company General Maintenance Manual. - Provide tracking of parts and equipment while they are in transit to an aircraft on ground (AOG) aircraft. - Provide point of contact and control for maintenance performed on Company aircraft away from main maintenance base by company personnel or contract maintenance. - Monitor and schedule short term inspections and Airworthiness Directives (AD). (Short term is defined as seven (7) days or less and/or 100 Flight Hours or less.) - Obtain required approvals and completion of Ferry Flight Authorization Forms. - Coordinate scheduled and unscheduled maintenance performed on company aircraft. - Other duties as assigned by the leadership. Qualifications - Must be at least 23 years of age. - Airframe and Powerplant license required. - Completion of formal aircraft maintenance training for large turbine powered airplanes. - Minimum of seven (7) years of experience as an aircraft mechanic and/or inspector for large, multi-engine jet aircraft. - Minimum of five (5) years of maintenance experience on the Bombardier Canadair Regional Jet 200 fleet type, the Embraer 135 ER/LR, the Embraer 145 LR, or the Embraer Legacy 600. - Experience in airline day-to-day maintenance operations preferred. - Ability to multi-task in a fast-paced environment. - Excellent working knowledge of aircraft systems, components, and methods. - Understands OEM technical data manuals, and how to quickly obtain needed information and procedures. - Must have experience and be highly proficient in Microsoft Excel, Word, Outlook, inventory software, and tracking systems. - Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks. - Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests. - Authorized by law to work in the United States and able to travel in and out of the United States. - Must have a valid driver license and a good driving record. - Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. - Possess strong leadership, interpersonal and organizational skills. - Must have well-developed people skills and the ability to work with a variety of personalities. - Able to handle interruptions and a fast-paced environment. - Maintain strong attention to detail. - Be self-motivated and able to motivate others. - Excellent interpersonal skills. - Ability to manage multiple complex projects simultaneously. - Ability to understand complicated logistical information. - Excellent communication skills both written and verbal delivered with tact and professionalism. - Ability to work independently and as part of a team. - Ability to work a varied schedule including nights, weekends, and holidays. - Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations. - Must have reliable internet access. Benefits - Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date). - 401(k) Savings Plan: Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation. - Accrual of up to 56 hours of paid sick leave per year. Unused sick leave rolls over annually until your sick bank reaches 480 hours. - Eligible to receive vacation hours on January 1st following your hire date. These hours will be vested and available for use in accordance with Company policies. - NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service. - Eligible for various types of leave, including: - Medical Leave - Non-Medical Family Care Leave - Maternity and Paternity Leave - Personal Leave Equal Employment Opportunity Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Accommodations Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at hr@flycontour.com. Join Our Growing Team Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Job DetailsJob Location: Contour Home Based - Smyrna, TN 37167Position Type: Full TimeEducation Level: High SchoolSalary Range: $16.50 - $21.50 HourlyTravel Percentage: NegligibleJob Shift: AnyJob Category: Customer ServiceContour is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals. Full-Time Employee Benefits & Compensation Overview As a full-time employee of Contour, you are eligible for the following benefits and programs: Insurance Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date) 401(k) Savings Plan Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation. Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding. Paid Sick Leave Accrual of up to 56 hours of paid sick leave per year. Unused sick leave rolls over annually until your sick bank reaches 480 hours. Vested Vacation Hours Eligible to receive vacation hours on January 1st following your hire date. These hours will be vested and available for use in accordance with Company policies. Non-Revenue/Space Available (NRSA) Travel Privileges NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service. Leaves of Absence Eligible for various types of leave, including: Medical Leave Non-Medical Family Care Leave Maternity and Paternity Leave Personal Leave Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding. Compensation Details The starting hourly rate for this position is between $16.50 and $21.50 based on your prior work history. Based on your performance, you are eligible to receive a step increase of $1.00 each year on pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year. When you work on a Contour observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour’s observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate. Equal Employment Opportunity Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Accommodations Contour is committed to providing reasonable accommodations for applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at hr@flycontour.com. Join Our Growing Team Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success. Summary of Essential Duties The Reservations Agent is responsible for providing exceptional customer service by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations. This position requires fluency in English (primary language) and Spanish (secondary language) to support our growing bilingual customer base. Key Responsibilities Provide customer service support in both English and Spanish, ensuring accurate communication and culturally competent service Handle incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries. Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request. Assist customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations. Maintain composure and professionalism during complex or escalated customer interactions. Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests. Process airline schedule changes and communicate changes clearly in English and Spanish. Process queues with efficiency and accuracy according to department protocol. Provide assistance over the phone for in-house reservation agents and managers. Assist Contour employees with all travel needs (airline, hotel, car rental accommodations for Charter trips and/or positioning for training). Work directly with management on problem-solving initiatives. Maintain the integrity of the company and our airline partners. Be available to work any shift during business hours including rotating weekends if necessary. Perform other job-related duties as assigned by management. Qualifications Be at least 18 years of age. Prior customer service experience preferred but not required. Be authorized to work in the United States and able to travel in and out of the United States. Must have a valid driver’s license and good driving record. Fluent in English (primary) and Spanish (secondary), with the ability to read, write, and speak both languages professionally and clearly. Ability to accurately translate customer needs, policies, and travel details between English and Spanish in real time. Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Able to type 30 words per minute. Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. Must have well-developed people skills and ability to work with a variety of personalities. Able to handle interruptions and a fast-paced environment. Able to coordinate multiple priorities and meet deadlines. Maintain strong attention to detail. Be self-motivated and able to motivate others. Ability to work independently and as part of a team Excellent communication skills, both written and verbal, delivered with tact and professionalism in both languages. Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks. Must be willing to work nights (including overnight shifts between 9:00PM–6:00AM), weekends, holidays, and varying schedules. Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations. Preferred Qualifications Previous airline, travel industry, or call center experience. Experience working in a bilingual customer service environment. Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.