**What You’ll Lead & Deliver** T**eam Leadership** — Build a motivated, engaged, values‑driven team culture where people thrive. ****Operational Oversight** — Keep Work In Progress under tight review to support smart resource planning. ****Financial Performance** — Hit monthly and annual fee targets for the Technical Team. ****Quality & Compliance** — Audit adjusters regularly and champion continuous improvement. ****Complaint Resolution** — Own complaint cases, guide adjusters, and ensure swift, fair outcomes. ****Technical Authority** — Provide expert guidance, maintain top‑tier technical accuracy, and issue bulletins on legal/market developments. ****Client Excellence** — Understand client needs, produce high‑quality correspondence, and build strong relationships with insurers, brokers, and stakeholders. ****Collaboration** — Work closely with colleagues to deliver outstanding results on individual and portfolio losses. ****Business Growth** — Strengthen existing client relationships and help secure new opportunities. ****Cross‑Group Integration** — Leverage wider Davies Group capabilities to enhance policyholder outcomes.

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role you will: - Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions - Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools - Perform operational and customer support tasks - Provide excellent customer service, engage customers in conversations, and build relationships with them - Manage the schedule and the daily operations of the teller line - Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management - Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures - Support customers and employees in resolving or escalating concerns or complaints - Collaborate and consult with branch employees, colleagues, and mid-level managers - Interact directly with customers - Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives - Manage allocation of people and financial resources for branch operations - Mentor and guide talent development of direct reports and assist in hiring talent - This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below Required Qualifications: - 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education - 1+ years of Leadership experience Desired Qualifications: - Leadership skills including the ability to build, develop, and motivate a diverse work team - Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues - Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment - Ability to educate and connect customers to technology and share the value of mobile banking options - Ability to interact with integrity and professionalism with customers and employees - Knowledge and understanding of laws and regulations pertaining to the banking industry - Knowledge and understanding of retail compliance controls, risk management, and loss prevention - Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills - Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting - Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting - Cash handling experience Job Expectations: - Ability to work a schedule that may include most Saturdays - Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary - This position is not eligible for Visa sponsorship Posting Location: Chico Main 355 Memorial Way Chico, CA 95926 Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $24.75 - $37.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. - Health benefits - 401(k) Plan - Paid time off - Disability benefits - Life insurance, critical illness insurance, and accident insurance - Parental leave - Critical caregiving leave - Discounts and savings - Commuter benefits - Tuition reimbursement - Scholarships for dependent children - Adoption reimbursement Posting End Date: 17 May 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

• Lead, manage, and develop a team of Solution Adoption Consultants responsible for patient financial experience implementations, including patient payments, merchant processing, and healthcare financial integrations • Set clear performance expectations, provide ongoing coaching, and conduct regular 1:1s to support team development, accountability, and career growth • Build a strong, scalable team structure capable of supporting increasing implementation volume and complexity across enterprise health system clients • Partner closely with Sales, Product, Engineering, and Client Success leadership to ensure alignment on implementation strategy, capacity planning, and client delivery expectations • Oversee team workload management, resource allocation, and prioritization to ensure successful execution across multiple concurrent implementations • Ensure consistent adoption of implementation methodology across the team to drive predictable outcomes, quality delivery, and client satisfaction • Lead team meetings focused on performance tracking, project health, escalation management, and best practice sharing • Act as an escalation point for complex client or implementation issues involving payment workflows, merchant onboarding, payment devices, networking dependencies, or healthcare financial integrations • Drive accountability across the team for meeting project milestones, timelines, and customer success criteria • Identify coaching opportunities and implement structured development plans to strengthen technical, operational, and client-facing capabilities • Foster a high-performance, collaborative team culture focused on ownership, responsiveness, and continuous improvement • Develop and refine onboarding and training programs to accelerate ramp time for new hires and deepen expertise across patient financial workflows, payment APIs, Salesforce workflows, payment devices, and integration processes • Proactively identify process improvements to increase scalability, efficiency, and consistency across the implementation function • Communicate team performance, operational risks, and strategic updates to senior leadership and key stakeholders

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: - Lead of Sales Leaders and direct Sales Executives to drive rapid new business sales growth in the region - Drive sales strategy for the region in alignment with the plan and in coordination with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region - Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities - Recruit, coach and mentor team members to drive excellence - Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team - Manage and report accurate forecast and pipeline to the business - Achievement of annual sales goals on a quarterly and annual basis is required - Engage and align effectively in C-level meetings in order to properly understand customer business requirements - Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team - Manage indirectly our Digital Sales Team, including Sales Development and Inside Sales teams. - Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience - Demonstrate operational cadence to drive the Commercial team to be the engine for new logo and new business. - Advocate and drive early in careers team, helping develop and progress our talent through our extended Commercial Organisation. - Collaborate with the broader, regional Senior Leadership team to drive culture and sales success - contribute to strategy, planning and business decisions. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry . - Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level - Strong success in recruiting, coaching and managing an exceptional sales team - Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals. - Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection - Experienced in driving sales process and drive effective working relationships with Sales Operations - Ability to understand the 'bigger picture' and business drivers around IT - Ability to build long term strategic and senior level relationships - Ability to adapt and work effectively within a rapidly changing and growing environment - Demonstrates strong business and financial acumen - Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement - Champions and promotes top performers, constantly develops and coaches the team and themselves, and top grades appropriately - Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem - Ownership of driving successful pipeline generation activities developed by marketing or the partner community Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .