Empowering people to understand and improve their heart health using technology and behavioral science.
Director, Technical Operations
Location
United States
Posted
15 days ago
Salary
$170K - $195K / year
Seniority
Lead
Job Description
Director, Technical Operations
Hello Heart
• Lead end-to-end hardware program execution from feasibility through mass production • Build and maintain integrated program plans across hardware, firmware, validation, manufacturing, quality, and supply chain functions • Drive cross-functional alignment across Mechanical Engineering, Electrical Engineering, Firmware, Operations, Quality, and external manufacturing partners • Own program schedules, milestones, dependencies, and risk management throughout the full product lifecycle • Coordinate EVT, DVT, PVT, and production readiness activities to ensure programs stay on track • Identify risks early, drive decision-making, and resolve blockers to maintain execution momentum • Partner with contract manufacturers and suppliers to support build readiness, production validation, and manufacturing ramp • Establish scalable processes, communication cadences, and execution frameworks that improve operational efficiency • Use AI tools proactively to streamline program management workflows, automate repetitive tasks, improve reporting, and accelerate execution • Build and maintain no-code AI workflows, automations, or agents that improve productivity, planning accuracy, risk tracking, documentation, and team coordination
Job Requirements
- 10+ years of experience in hardware product development, technical program management, or related technical operations roles
- Strong AI fluency with demonstrated ability building no-code AI workflows, automations, or AI agents that improve operational execution and team effectiveness
- Proven track record of delivering physical products from concept through mass production
- Deep understanding of EVT, DVT, PVT, manufacturing validation, and production ramp processes
- Strong technical background across hardware systems, firmware integration, manufacturing workflows, and supply chain operations
- Experience with PCB and PCBA development, validation testing, tooling, packaging, and factory processes
- Experience working with contract manufacturers, suppliers, and globally distributed cross-functional teams
- Excellent communication, stakeholder management, and organizational leadership skills
- Ability to balance strategic thinking with detailed execution in a fast-paced environment
- Experience within medical device, digital health, consumer electronics, or other regulated hardware environments is preferred.
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