Hello Heart logo
Hello Heart

Empowering people to understand and improve their heart health using technology and behavioral science.

Director, Technical Operations

OperationsOperationsFull TimeRemoteLeadTeam 51-200Since 2013H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

15 days ago

Salary

$170K - $195K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Director, Technical Operations

Hello Heart

• Lead end-to-end hardware program execution from feasibility through mass production • Build and maintain integrated program plans across hardware, firmware, validation, manufacturing, quality, and supply chain functions • Drive cross-functional alignment across Mechanical Engineering, Electrical Engineering, Firmware, Operations, Quality, and external manufacturing partners • Own program schedules, milestones, dependencies, and risk management throughout the full product lifecycle • Coordinate EVT, DVT, PVT, and production readiness activities to ensure programs stay on track • Identify risks early, drive decision-making, and resolve blockers to maintain execution momentum • Partner with contract manufacturers and suppliers to support build readiness, production validation, and manufacturing ramp • Establish scalable processes, communication cadences, and execution frameworks that improve operational efficiency • Use AI tools proactively to streamline program management workflows, automate repetitive tasks, improve reporting, and accelerate execution • Build and maintain no-code AI workflows, automations, or agents that improve productivity, planning accuracy, risk tracking, documentation, and team coordination

Job Requirements

  • 10+ years of experience in hardware product development, technical program management, or related technical operations roles
  • Strong AI fluency with demonstrated ability building no-code AI workflows, automations, or AI agents that improve operational execution and team effectiveness
  • Proven track record of delivering physical products from concept through mass production
  • Deep understanding of EVT, DVT, PVT, manufacturing validation, and production ramp processes
  • Strong technical background across hardware systems, firmware integration, manufacturing workflows, and supply chain operations
  • Experience with PCB and PCBA development, validation testing, tooling, packaging, and factory processes
  • Experience working with contract manufacturers, suppliers, and globally distributed cross-functional teams
  • Excellent communication, stakeholder management, and organizational leadership skills
  • Ability to balance strategic thinking with detailed execution in a fast-paced environment
  • Experience within medical device, digital health, consumer electronics, or other regulated hardware environments is preferred.

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