• Own end-to-end accountability for mService business adoption and system evolution, including delivery of business needs across scope, schedule, budget, and risks/issues, ensuring alignment across business strategy, system delivery, and operational execution. • Serve as the central coordination point (“control tower”) and primary business point of contact across business, IT, and Technical Enablement, driving alignment, transparency, and execution across all workstreams. • Lead cross-functional programs to design, deploy, and continuously improve mService business processes and capabilities for Global Service & Repair. • Establish and own end-to-end governance, including backlog prioritization, decision frameworks, risk management, progress tracking, and executive reporting. • Define, track, and drive adoption and benefits realization metrics, ensuring successful integration of mService capabilities into business operations. • Gather, document, and prioritize business requirements; define feature scope based on business impact and readiness, translating needs into clear, actionable inputs for Technical Enablement and IT teams. • Support financial modeling, ROI, and cost/benefit analyses to guide prioritization and decision-making, aligning business value with delivery efforts. • Develop and maintain a comprehensive business systems roadmap, working closely with Technical Enablement and IT to ensure alignment between business priorities and system capabilities. • Establish and maintain clear decision frameworks and ownership models, ensuring efficient escalation and timely decision-making. • Partner with IT, Technical Enablement, and regional stakeholders to advocate for solutions that meet local needs while remaining globally leverageable, preventing siloed decisions. • Act as the primary conduit between regions (Americas, EMEA, APAC) to drive alignment, promote reuse, and ensure consistency across implementations. • Drive global process harmonization and coordinate operating unit onboarding to enable seamless transitions and maximize value and benefits realization. • Identify and proactively close gaps across business, IT, and Technical Enablement ownership boundaries, ensuring no critical dependencies or decisions are missed. • Drive data governance and integrity strategy, including oversight of master data cleanup, establishment of standards, quality checkpoints, and issue resolution to improve productivity, quality, and customer satisfaction as systems evolve. • Lead business readiness for mobile platform deployment, including alignment on device strategy, security, logistics, and field usability. • Lead stakeholder communication, change management, and training strategies to support adoption and minimize disruption. • Track program progress, manage risks and issues, and provide clear, consistent visibility to leadership through dashboards and reporting. • All activities must be performed in compliance with the Quality System.

• Project managing key aspects of the GCO strategic planning process and contributing from both a strategic and content creation perspective. • Planning and attending in-person Launch Academy sessions approximately once a quarter and contributing to the ongoing refinement of the program. • Organizing the annual Marketing Excellence Awards process and making recommendations to improve. • Building programs that sustain and scale with continued refinements for business process improvement with documented business impact. • Supporting recurring operating mechanisms including Monthly Performance Reviews and Quarterly Business Reviews. • Partnering with the VP of Strategy and GCO leadership to translate strategic objectives into initiatives and measurable outcomes. • Developing presentations, analyses, and briefing materials for senior leadership decision-making. • Facilitating cross-functional collaboration across marketing, commercial, and regional teams. • Supporting the Marketing Leadership Council through coordination and preparation of materials. • Tracking progress against strategic initiatives and identifying risks or opportunities.

• Responsible for identifying, assessing, and mitigating risks impacting Pathward's strategic, operational, financial, or reputational standing • Provide expert guidance on risk strategy, regulatory compliance, and enterprise resilience • Conduct risk assessments and internal/external partner reviews • Develop and implement risk mitigation strategies • Advise leadership on risk-related decisions • Monitor regulatory changes and ensure compliance • Prepare risk reports and present findings to stakeholders • Leverage data analytics and technology for predictive risk modeling

• Drive growth, quality and operational excellence across medium- to large scale programs of work. • Provide both strategic leadership, navigating the complexities of dual-track design and technical projects. • Be a partner to Design and Technical leads, ensuring internal and external partners are synchronized. • Protect the financial integrity of a program while delivering world-class results.