• Lead end-to-end onboarding and implementation for CreatorIQ customers, from kickoff through go-live and handoff • Align on customer requirements, technical feasibility, and implementation timelines • Enable customers to confidently adopt and scale their use of the platform by configuring the CreatorIQ platform based on customer requirements, use cases, and package scope • Support technical setup including data imports, integrations, and system configuration • Work with APIs, data mapping, and workflows to ensure smooth platform adoption • Serve as a platform expert, delivering tailored training sessions aligned to customer workflows and goals. Translate technical concepts into clear, easy-to-understand guidance for non-technical users • Partner closely with Sales, Customer Success, Product, and Engineering teams • Provide feedback to Product and Engineering to improve platform capabilities and implementation processes • Apply implementation best practices and continuously improve onboarding processes • Troubleshoot technical issues and provide solutions during onboarding • Contribute to automation, tooling, and scalable implementation frameworks

Role Description We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. We are hiring a Strategic Leader within the Technical Solution Design (TSD) team to build a best-in-class technical team that covers our Core Diagnostics portfolio, including Lab Systems / Automation, Informatics, Workflow and Consulting lines of business. The TSD Regional Manager, East will develop, create, and design strategies for the most complex and largest customer base, such as key strategic customers and national/regional health systems. They are responsible for the management of multiple TSD “pods”, with responsibility of creating an environment of professional growth. They will work with the TSD Director to develop training programs, creation of technical materials with marketing and Request for Proposal (RFP) bid team, and maintenance of team regulatory compliance. Main Responsibilities - Lead TSD teams of their region as a strategic sales leader, responsible for developing and maintaining relationships with key account customers to drive the technical sales differentiation of Abbott solutions. - Guide the regional technical solution design team to analyze user needs, gather customer requirements, design an integrated, scalable, and comprehensive solution to improve outcomes for clinical diagnostic healthcare customers. - Coordinate with a complex network of departments throughout all levels of an organization such as Sales, Hospital executive and c-suite leaders, Lab Managers/Directors, Project Managers, HSI/ IT personnel, internal and external vendors, contractors, and senior level management as needed. - Manage a team of technical experts that provide a communication link between US customers, company US sales and service teams, and international counterparts, as needed. - Responsible for managing TSD team activities and workload to meet and exceed all sales timelines for solution design deliverables. - Develop and maintain competitive comparisons to support business strategy. - Act as primary commercial contact for technical specialist teams for product and process development and improvement leveraging knowledge and experience in clinical laboratory science and laboratory operations and workflows. - Partner with the Sales Organization identifying new consulting opportunities and developing customized solutions. - Develop team with a goal to act as a single functional unit covering all aspects of technical expertise for Abbott products. - Build and maintain effective long-term relationships with internal and external customers. - Manage and support sales objectives and customer satisfaction to grow the business. - Responsible for implementing and maintaining the effectiveness of the quality system. - Serve as a subject matter expert in more than one clinical laboratory design specialty: strategic selling, automation, instrumentation, analytics, workflow, and/or informatics. - Display excellence in leadership, mentoring and coaching team members to continue the advancement of technical skills. - Maintain fiscal responsibility in both revenue and expenses with primary goal of exceeding each year’s work plan. Accountability and Scope - Reports to the Director, Technical Solutions Design. - Collaborates with US sales organization, project management office, implementation service specialists. - Customer responsibility primarily spans through central US states. - Accountable for full people management. Territory - This is a field-based remote role. - Territory consists of the East Region within the United States. All States from Maine to Florida along the coastline. - The ideal candidates would reside in the Region and be based by a major airport. - Up to 75% travel, will include overnights. Education and Experience - Bachelor’s degree required. - 7+ years of experience in one or more of the following areas: - Selling technical products, services, installations, and configurations of automated diagnostics systems, laboratory automation systems, and system integrations; - Clinical laboratory science and laboratory operations and workflows; - Modifying informatics, laboratory middleware, and automation software; - Conducting data analyses and utilizing data mining software specific to instrumentation and automation platforms. - Strong leadership / management skills. Benefits - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with a high employer contribution. - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

• Drive projects delivering decisioning, analytical, fraud detection, and identity solutions • Implement high impact software solutions for financial services • Guide planning and coordination of daily activities with partners • Manage project implementations that can exceed twelve months • Oversee project team success and manage organizational boundaries • Lead tech-enabled projects, analyze workflow, and set deadlines • Represent Experian in client meetings and perform executive status reporting • Develop relationships with partners and build trust across the organization

• Stakeholders orchestration across engineering, design, legal, compliance, licensing, expansion, marketing, and customer support. • Runs releases end-to-end from sprint planning through QA • Tracks every dependency across every stakeholder and surfaces risks before they become blockers. • Followup with people blocking a release • Translates between technical and non-technical stakeholders. • Owns the release tracker.