Title: Staff Escalations Engineer Location: Escazu, CRI Job Description: About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for an Staff Escalation sEngineer to join our team in a hybrid capacity based in Costa Rica, reporting to the Sr. Manager, Product Support. The Staff Escalations Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Staff Escalations Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information. What you’ll do (Role Expectations) - Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation - Interface with Engineering and assist the customer with testing or troubleshooting - Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams - Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base - Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle Who You Are (Success Profile) - You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. - You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. What We’re Looking for (Minimum Qualifications) - 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products - Practical knowledge of networking and security products and enterprise network infrastructure - Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR - Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN - Working knowledge and hands-on experience with Ubuntu and Python What Will Make You Stand Out (Preferred Qualifications) - Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows - Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments #LI-IA1 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

• Serve as a technical authority on certification strategies, bridging FAA Title 14 CFR Part 25 regulatory requirements with MIL-HDBK-516C military airworthiness standards. • Work collaboratively with government and prime contractor stakeholders to ensure compliant, safe, and on-schedule aircraft certification. • Provide Subject Matter Expert (SME) level understanding of aerodynamic model development and defining stability and control characteristics. • Serve as the technical SME for aircraft certification, ensuring compliance with FAA regulations and MIL-HDBK-516C airworthiness requirements. • Develop, review and execute certification plans for MCDA programs. • Interface with military airworthiness authorities and DER/DAR representatives to coordinate approval activities. • Identify and resolve certification gaps arising from the interaction of civil and military airworthiness requirements. • Mentor junior engineers and contribute to the development of internal certification processes, tools, and best practices. • Perform other duties as assigned.

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Join Micron's world-class team as a Global Facilities North Asia Regional Chemical Engineer! This outstanding opportunity allows you to lead business process alignment in design, construction project composition, management, schedule, cost control, testing & commissioning, and operational and maintenance programs for chemical & slurry systems across our manufacturing sites. Your role will be pivotal in ensuring our facilities run flawlessly, maintaining our competitive edge in the industry. Key Responsibilities Project - Design and Construct and develop regional greenfield projects aligned with global standards. - Collaborate with central sustainability, cost, construction, and line planning teams. - Offer engineering assistance for site projects and sustainability efforts. - Review and approve site capacity expansion and capital expenditures. - Make decisions based on business needs for Facilities Reliability Improvement project capital expenditures. Reliability - Support site system improvement projects, including system reliability improvements, quality enhancement, and equipment end-of-life replacements. - Coordinate regional efforts and identify strategic program alignment opportunities (e.g., BCP, Critical Spec, Quality Defense Line). - Offer engineering assistance for significant SIPP evaluations. - Share lessons learned from regional events and influence the development of global standards. Communication - Serve as the primary liaison between regional sites and the Global Facilities Central teams. - Ensure alignment on metrics reporting. Engineering, O&M, and Others - Provide critical development standard alignment and support construction projects. - Promote supplier quality improvement and offer input on operations and maintenance. - Assist the Global Facilities Central Engineering Team, Construction Team, Line Planning Team, and O&M Team. Qualifications - Demonstrated background in chemical engineering, particularly within facility chemical & slurry systems. - Outstanding project management skills. - Skill to proficiently apply and synchronize with worldwide benchmarks. - Strong communication and collaboration skills. - Bachelor Degree or equivalent experience. This is your chance to define a significant impact in an ambitious, innovative company! About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_japan@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.

• You’ll embed with customers in your local market, onsite where needed, to deeply understand their workflows, constraints, and what “success” looks like in the real world. • You’ll lead technical discovery, solution design, and delivery for high-impact customer deployments: integrations, data onboarding, workflow configuration, and new product capabilities required to unlock value. • You’ll build and ship production code that extends Partly’s core SaaS + API platform often in tight feedback loops with users without compromising reliability, security, or maintainability. • You’ll connect the dots between customer needs and our product/engineering roadmap: translate ambiguous problems into clear requirements, scoped milestones, and measurable outcomes. • You’ll be the hands-on technical owner for deployments post-launch: troubleshoot live issues, improve observability, harden edge cases, and drive continuous improvement. • You’ll become an expert in the complex (and messy) auto parts domain and help customers modernise how they source, identify, and transact parts.