Role Description UK Insurance is scaling a portfolio of recurring, monthly-cadence data products. These products now represent a material share of ARR, margin contribution and growth, but the operating model supporting them has not yet been industrialised to match their commercial importance. Today, a significant amount of recurring operational work is distributed across analysts as a secondary responsibility. That model has worked historically, but it now creates avoidable friction: - Fragmented ownership - Inconsistent execution - Context switching - Limited workflow visibility - Variable QA - Too much reliance on tacit knowledge This role exists to create a central point of operational ownership for the lower-touch product portfolio. The objective is to make recurring delivery visible, controlled, repeatable and scalable, while preparing the business for Jira-based workflow management, greater automation, AI-enabled operational support, and future platform migration. The role reports to the Head of Insurance and sits at the intersection of client operations, workflow management, operational control, product operations and business process improvement. Qualifications - Experience with Jira for workflow management - Familiarity with Confluence/documentation tools - Knowledge of Atlassian Rovo for knowledge discovery - Proficiency in Excel for operational reporting - Experience with Salesforce as a source of commercial context - Comfort with approved enterprise AI tools Requirements - Strong operational management skills - Ability to document and improve processes - Experience in workflow management and operational tracking - Capacity to identify opportunities for automation - Operational curiosity and technical confidence Benefits - Competitive benefits, including financial, health, and lifestyle options - Flexible working options, including home working and flexible hours - 25 days annual leave, floating holidays, and a day off for your birthday - Learning and development tools to support career growth - Regular social events and networking opportunities - Collaborative, supportive culture, including an active DE&I program - Employee Assistance Program providing expert advice on well-being and other matters

• Own and improve day-to-day operational processes that support company execution. • Coordinate cross-functional initiatives and follow through on action items across leadership, GTM, product, and operations teams. • Maintain operating rhythms, action tracking, town hall preparation, offsites, executive updates, and recurring planning processes. • Support vendor management, SaaS administration, and systems coordination across company tools. • Support strategic planning processes including OKRs, headcount planning, budgeting support, role architecture, and organizational planning. • Create, maintain, and improve SOPs, templates, and operational documentation. • Ghostwrite and prepare executive communications, internal memos, and organizational change communications on behalf of leadership. • Support recruiting coordination, interview scheduling, and candidate process logistics. • Prepare and manage offer letters, job descriptions, onboarding documents, and employee records. • Coordinate onboarding and offboarding processes to ensure a consistent employee experience. • Support benefits, payroll coordination, compliance administration, and employee lifecycle processes in partnership with external providers and internal stakeholders. • Help maintain organizational charts, people trackers, performance review workflows, and recurring employee programs. • Support company-wide communications tied to employee milestones, announcements, and culture programs. • Support company policy management, handbook updates, and internal process documentation. • Coordinate legal and contract operations including templates, routing, signature processes, filing, and workflow management for agreements such as MSAs, DPAs, service orders, and related documents. • Support governance processes including board materials, approvals, consents, and maintenance of centralized corporate records. • Oversee equity administration and related governance operations in partnership with leadership and external counsel. • Partner with internal and external stakeholders on security, privacy, compliance, and enterprise risk programs, including trust documentation and readiness work such as SOC 2. • Help coordinate recurring administrative processes such as insurance renewals, vendor paperwork, tax-related operational follow-ups, and other corporate administration activities. • Maintain organized repositories for key company documents, templates, and administrative records.

• Conduct structured product walkthroughs to map user journeys, identify friction points, and build a ground-level view of how our funnels perform • Own user feedback monitoring — synthesizing signals from reviews, support, and research into actionable insight • Drive bug triage and resolution in partnership with Engineering, ensuring quality issues are prioritized and closed efficiently • Lead end-to-end delivery of product initiatives — starting with well-scoped launches like landing pages and compliance-driven features, and expanding from there based on your trajectory • Partner with Design and Engineering to ship thoughtful, high-quality user experiences that balance speed, clarity, and trust • Contribute to A/B testing, funnel analysis, and experiment design — developing the experimental mindset that defines great growth PMs • Help translate ambiguous customer problems into clear hypotheses, requirements, and roadmap priorities • Coordinate with our China-based engineering team, including maintaining daily overlap during China business hours to ensure tight execution

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies • Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies • Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth • Identify opportunities to automate manual processes and optimize operational efficiency