• Conduct onboarding calls with new clients, ensuring they learn to use the system effectively; • Adapt communication to different client profiles, ensuring full understanding; • Identify recurring questions and challenges to propose improvements to training and processes; • Monitor KPIs and metrics to ensure client activation in the system; • Collaborate with other teams to improve the customer experience from the outset; • Become an expert in Simples Dental, familiar with its features and best practices.

• Build and maintain strong relationships with customers, serving as their primary point of contact • Understand customers' needs and goals, and provide personalized solutions and recommendations • Collaborate with internal teams to resolve customer inquiries and provide timely and effective solutions • Provide accurate, valid and complete information to clients using our CRM system • Provide exemplary customer service to your clients by showing empathy and understanding of their requirements. • Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued

• Own all client-facing deliverables related to software and analytics projects. • Ensure timely and high-quality delivery of presentations, reports, and insights. • Maintain accountability for the results and outcomes of professional services engagements. • Finalize the development of client presentations. • Serve as the primary presenter in client meetings, articulating insights, recommendations, and strategic value. • Translate complex analytics into actionable business insights for clients. • Partner with internal analytics and platform teams to align on project goals and timelines. • Own the renewal process for assigned accounts, ensuring timely and successful contract extensions. • Identify and drive upsell opportunities, including: Additional software licenses, new professional services engagements, software modules and feature expansions, third-party data integrations. • Build and maintain strong relationships with client stakeholders. • Act as the voice of the customer internally, advocating for client needs and priorities. • Monitor client satisfaction and proactively address issues or concerns.

Role Description Cyera is seeking a dynamic and detail-oriented Customer Marketing Manager to strengthen our relationships with customers and help tell their success stories that inspire trust and fuel growth. You’ll play a key role in expanding advocacy programs, refining customer data, driving engagement through communications, and supporting impactful events and campaigns that elevate the Cyera customer experience. This role is perfect for someone who thrives in a cross-functional environment, enjoys working directly with Customer Success, Product Marketing, and Sales, and wants to help customers become vocal champions of our brand. Responsibilities - Customer Advocacy - Increase customer reviews on G2 and Gartner Peer Insights through structured outreach and engagement. - Support growth in Deeto signups and manage advocacy pipeline. - Partner with Customer Success and Product Marketing to identify and create new customer stories, case studies, and testimonials. - Coordinate customer reference requests for sales and content creation. - Track and report on advocacy metrics (e.g., review volume, sentiment, and participation). - Collaborate with design and content to bring customer stories to life through social, email, and events. - Customer Marketing Data - Help refine and maintain customer data across Salesforce and other marketing tools. - Collaborate with internal teams to ensure data accuracy for segmentation, targeting, and reporting. - Analyze data to uncover opportunities for improved segmentation, personalization, and engagement. - Customer Communications - Support the production and delivery of the monthly customer newsletter and lifecycle touchpoints. - Analyze and report on engagement metrics (open/click rates), driving continuous improvement. - Campaign Execution - Assist with lifecycle, adoption, and upsell campaigns (e.g., Omni DLP adoption). - Partner with the Customer Success team on customer-focused content creation that drives measurable participation and pipeline impact. - Event Support - Help manage logistics, invites, and follow-up for key customer programs, including the Technical Advisory Board, virtual forums, and customer webinars. - Collaborate with stakeholders to ensure seamless execution and strong customer participation. Qualifications - 0 - 4 years experience in customer marketing, customer advocacy, or related roles in B2B SaaS. - Strong communication and storytelling skills with attention to detail. - Familiarity with Salesforce, marketing automation platforms, and review platforms (G2, Gartner Peer Insights, Deeto). - Proven ability to manage multiple projects simultaneously and meet deadlines. - Collaborative, data-driven, and passionate about creating meaningful customer connections. Requirements - 3–5 new customer stories or case studies published per quarter. - 20% increase in customer reviews across G2 and Gartner Peer Insights. - Consistent monthly newsletter delivery with improved open/click rates. - Successful support of two major customer events (e.g., Technical Advisory Board, community launch). - Established repeatable processes for advocacy, communications, and event execution. Benefits - Ability to work remotely, with office setup reimbursement. - Competitive salary. - Unlimited PTO. - Paid holidays and sick time. - Health, vision, and dental insurance. - Life, short and long-term disability insurance.