• You'll contribute to developing annual budgets and strategic objectives. • You'll lead business development teams and collaborate with leaders of other business units, regions or functions in the identification and pursuit of new opportunities. • Your exercise your industry knowledge and technical expertise, reviewing and contributing to proposals, whitepapers, or other material. • You’ll develop a wide industry network of contacts to keep informed about current and future industry and market actions. • You'll select and develop senior leaders assigning accountabilities, setting objectives, and establishing priorities. • You’ll monitor existing client relationships to ensure engagement objectives and delivery of services are being met, and identifies opportunities for improvement to ultimately position the firm for repeat work or new work. • You'll maintain relationships with large clients and conducts regular outreach to large clients. Evaluates all contracts and backlog for risk exposure and develop and execute mitigation strategy. • You'll contribute thought leadership both internally and in public-facing social media, conferences or other events/locations whether in-person or virtual. • You'll serve as a subject matter expert nurturing current client relationships and building new relationships.

• Define and execute the strategic vision, operating model, and growth roadmap for the WC and MVA service lines, aligned with business objectives. • Provide executive oversight of operational performance, ensuring revenue targets, client outcomes, and efficiency goals are consistently achieved. • Establish and monitor key performance indicators, ensuring visibility into performance drivers and accountability across all levels of the organization. • Lead long-term capacity planning, organizational design, and resource allocation to support scalability and profitable growth.

• Develop and execute regional sales strategies to deliver on defined revenue and market growth goals. • Lead, coach, and empower a team of Regional VP’s, Strategic and Enterprise Account Executives to foster a culture of high performance and accountability. • Engage directly with strategic customers and executive stakeholders to win major deals and long-term partnerships. • Collaborate cross-functionally with Marketing, Product, Partners, Customer Success, RevOps and Finance to ensure strategic alignment and optimize the customer experience. • Leverage analytics and insights to forecast accurately, assess performance, and adjust tactics based on market trends. • Drive operational excellence across pipeline management, resource planning, and territory optimization. • Represent Saviynt at key industry events, executive forums, and partner engagements to elevate brand presence and influence. • Develop future leadership talent through strong mentorship and succession planning initiatives.

Role Description Our Client is building the next generation of AI-powered customer experience technology — combining intelligent automation, AI orchestration, and human-in-the-loop service delivery into a unified ecosystem. This is not a traditional enterprise product role. They are looking for a highly technical, entrepreneurial VP of Product to help lead and scale two interconnected AI platforms designed to transform how businesses deploy and manage customer engagement operations. The organization is currently operating within a high-growth CX/BPO environment and is prepared for exponential growth with this new product! This is a hands-on leadership role for someone who can operate strategically while also diving deep into architecture, AI infrastructure, product execution, and technical decision-making. The ideal candidate understands both the promise and limitations of AI and can build scalable, commercially viable products in a fast-moving environment. The ideal candidate for this role will own the evolution of: - A self-service AI agent platform that enables businesses to build and manage their own AI-powered CX workflows - An AI-driven operational intelligence platform that centralizes business insights through natural language interaction What the VP, Product will do: - Own the end-to-end product roadmap for multiple AI platforms - Lead product, engineering, architecture, DevOps, AI/ML, and UX strategy - Manage the transition of the current MVP from an external development partner to an internal product organization - Build and scale a remote engineering and product team - Drive rapid feature development through agile sprint execution - Improve AI agent performance, orchestration, and operational intelligence capabilities - Optimize infrastructure efficiency, token consumption, and platform scalability - Partner closely with executive leadership on commercialization and growth strategy - Help shape the long-term vision of a unified AI + BPO ecosystem - Oversee integrations across AI, automation, and CCaaS technologies - Develop scalable systems that support both self-service AI and human-in-the-loop operations - Balance innovation with operational execution and business outcomes Qualifications - Deep expertise in AI/ML platforms, architecture, and applied automation - Strong understanding of CCaaS, contact center technologies, and CX operations - Experience building or scaling AI-driven SaaS platforms - Hands-on technical leadership experience in high-growth or startup environments - Ability to operate both strategically and tactically - Strong knowledge of infrastructure, APIs, DevOps, and modern cloud architecture - Proven experience leading remote engineering and product teams - Entrepreneurial mindset with strong execution capabilities - Ability to distinguish between true AI capabilities and basic intelligent automation - Experience taking products from MVP to scalable commercialization - Strong communication and cross-functional leadership skills - Comfortable working in fast-paced, evolving environments with ambiguity Preferred Background - Conversational AI, voice AI, or agentic AI experience - Experience within BPO, outsourcing, or contact center environments - Exposure to operational intelligence or workflow automation platforms - Experience managing AI infrastructure cost optimization - Prior startup or venture-backed company experience - Director-level technical product leaders ready to step into a VP-level role are encouraged to apply Additional Details - Remote-based role (U.S. preferred) - Travel under 30% - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home