Role Description InterAction24 is hiring for a Patient Safety Applications Administrator for an immediate, high-priority 6-month contract opportunity with a very strong likelihood of multi-year extensions. We are looking for a true backend IT Applications Administrator who acts as the primary resolver for system incident tickets, builds workflows, manages user permissions, and maintains application health. If you are a functional user who simply opens tickets for a separate IT group when a system bug occurs, this role will not be a match. We need the technical specialist who actually receives and resolves those tickets. Location & Schedule - Work Location: 100% Remote (Must reside within the United States). - Time Zone: Must be willing and able to work standard business hours aligned with Central Time (CST). - On-Call Responsibilities: Includes a scheduled on-call rotation for critical infrastructure incidents, which includes some weekends. Core Responsibilities - Backend Ticket Resolution: Act as the Tier 2/3 technical application owner receiving, diagnosing, and resolving complex functional issues escalated by business units. - System Configuration & Workflows: Design, configure, test, and deploy automated backend workflows, business logic tables, validation rules, custom fields, and layout modifications. - Identity & Access Management: Provision, audit, and modify user access controls, functional roles, security profiles, and permission hierarchies. - Analytics & Reporting: Build custom compliance reports, data summaries, and key performance dashboards from scratch for operational stakeholders. Qualifications - 4+ Years of Technical Application Administration: Direct hands-on backend experience provisioning infrastructure settings, modifying core master files, and managing system release updates. - 4+ Years of Patient Safety / Risk Event Software Experience: Broad hands-on experience maintaining healthcare compliance, clinical incident tracking, or risk management tools. Direct administrative experience with Riskonnect or Midas platforms is required. - 4+ Years of Healthcare Provider Industry Knowledge: Extensive workflow understanding gained inside hospital networks, healthcare systems, or clinical provider environments. Requirements - Highly Desired Nice-to-Haves: - Riskonnect Platform Administration: Direct configuration experience built specifically on the Salesforce-based Riskonnect architecture (highly preferred). - Epic Systems Certifications: Active or prior certifications in ClinDoc, Orders, or Ambulatory models. - Educational Background: Bachelor’s Degree in Computer Science/IT, or a clinical degree (RN / BSN). Benefits This is a remote position.

• Define and drive the multi-year product roadmap across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva. • Identify whitespace opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors. • Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for. • Stay ahead of Salesforce's own product direction (three releases per year) and position Flosum to capitalize on every platform shift. • Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management. • Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management. • Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination. • Define and track product KPIs: adoption, activation, expansion, NPS, competitive win rates.

• Installation, configuration and tuning of fusion middleware, WebLogic environments including upgrades of the Fusion infrastructure. • Problem management [i.e., problem identification, management and resolution. • Conduct migrations by transferring code across test, Quality Assurance (QA), and production environments. • Configuration of Lightweight Directory Access Protocol (LDAP) and Single Sign On (SSO) for fusion middleware and fusion middleware-based products such as Oracle Analytics Server (OAS), E-Business Suite (EBS), Grid (aka Cloud Control). • Tuning of fusion middleware, (Products include Grid, Oracle Internet Directory (OID), Oracle Access Manager (OAM)/SSO, Oracle Identity Management (OIM), EBS). Develops standards and tuning metrics and alert thresholds. • Review proposed changes and test them in a test and QA environment. • Develops fusion middleware documentation describing the current configuration of fusion middleware, (Products include Grid, OID, OAM/SSO, OIM, EBS). • Develop Best Practices. • Understanding of High Availability Architecture and disaster recovery concepts and setup. • Database Backup and Recovery.

• ADMINISTRADOR DE BASE DE DATOS ORACLE • Manejo de DBA Oracle, TUNING, BACKUP, RECOVERY DE BASE DE DATOS ORACLE. • Manejo de ORACLE RAC, LINUX/UNIX, SQL SERVER, T-SQL.