• Host new inquiry calls with families (script + training provided) • Gather key details to help with proper group placement • Walk families through first steps in our onboarding process • Coordinate and share welcome call scheduling with the OTA • Manage weekly scheduling, reschedules, pauses, and cancellations • Maintain and update our master roster and member placement lists • Coordinate attendance updates with the Billing Administrator • Communicate with families regarding schedule changes • Keep gamertags, usernames, and platform info organized and up-to-date • Support smooth daily operations across the therapy, admin, and tech teams • Serve as an approachable contact for parents during onboarding • Work closely with our OTA Team, Admin and Billing Specialist, and Group Program OT • Help identify gaps in processes and contribute to ongoing improvements

• End-to-End Onboarding: Own the client onboarding journey, ensuring a tailored and delightful experience that secures long-term retention. • Accuracy & Quality: Maintain 100% accuracy in client billings, statutory filings, and adherence to Sleek’s Terms & Conditions. • The "Three-Day" Vision: Execute workflows with speed and precision, relentlessly pursuing the goal of less than three business days of "Sleek Time" for client processing. Proactively inform clients in case of roadblocks or any further information needed. • Focus on Tangible KPIs: Maintain high CSAT and aim for lowest time to onboard. • Regulatory Mastery: Apply expertise in ACRA regulations, the Companies Act 1967, and AML/CFT policies to ensure every client is onboarded with absolute compliance. • Workflow Efficiency: Organise daily tasks effectively to ensure all deliverables align with scope and tight timelines while maintaining strict client confidentiality. Follow SOP and onboarding processes. • AI-Augmented Execution: Utilise Sleek’s automation and AI tools to streamline manual tasks, transitioning toward a 100% efficient, system-driven workflow. • Continuous Evolution: Participate in a "continuous improvement" loop by providing feedback to management to help refine and simplify processes every month. • Stakeholder Support: Collaborate with the Head of Client Onboarding and Team Leader to implement the Sleek Strategic Roadmap and scalable workflows. • Problem Solving: Act as a primary point of contact for client queries, resolving requests with precision and escalating complex matters when necessary. • Collaboration: Collaborate with Compliance, Corporate Secretary, and Sales to deliver the best experience to the client.

Role Description We are looking for a detail-oriented Client Onboarding Executive to champion speed, accuracy, and compliance in the first critical stage of our clients' journey. Based in the Philippines, you will work independently in a remote environment, driven by a passion for understanding business owners. You are proactive and committed to delivering world-class service to our clients. In this role, you will expand your technical expertise while collaborating with diverse businesses across multiple industries. Mission The Client Onboarding Executive ensures a smooth and fast onboarding experience for every new Sleek client. By understanding Singapore’s regulatory requirements and using AI-driven workflows, you will maintain high data accuracy and compliance. Your goal is to quickly turn new sign-ups into fully live entities with speed, precision, and a great client experience. Outcomes - Client Journey & Service Delivery - End-to-End Onboarding: Own the client onboarding journey, ensuring a tailored and delightful experience that secures long-term retention. - Accuracy & Quality: Maintain 100% accuracy in client billings, statutory filings, and adherence to Sleek’s Terms & Conditions. - The "Three-Day" Vision: Execute workflows with speed and precision, relentlessly pursuing the goal of less than three business days of "Sleek Time" for client processing. Proactively inform clients in case of roadblocks or any further information needed. - Focus on Tangible KPIs: Maintain high CSAT and aim for lowest time to onboard. - Operational Excellence & Compliance - Regulatory Mastery: Apply expertise in ACRA regulations, the Companies Act 1967, and AML/CFT policies to ensure every client is onboarded with absolute compliance. - Workflow Efficiency: Organise daily tasks effectively to ensure all deliverables align with scope and tight timelines while maintaining strict client confidentiality. Follow SOP and onboarding processes. - AI-Augmented Execution: Utilise Sleek’s automation and AI tools to streamline manual tasks, transitioning toward a 100% efficient, system-driven workflow. - Collaboration & Growth - Continuous Evolution: Participate in a "continuous improvement" loop by providing feedback to management to help refine and simplify processes every month. - Stakeholder Support: Collaborate with the Head of Client Onboarding and Team Leader to implement the Sleek Strategic Roadmap and scalable workflows. - Problem Solving: Act as a primary point of contact for client queries, resolving requests with precision and escalating complex matters when necessary. - Collaboration: Collaborate with Compliance, Corporate Secretary, and Sales to deliver the best experience to the client. Qualifications - Recognised degree or diploma in Business Administration or equivalent. - Ideally experience in client-facing roles, handling sensitive information and complex client matters. - Hands-on experience with Google Workspace, Microsoft applications, and various productivity software. - A good understanding of Singapore regulatory compliance (ACRA, AML/CFT) is highly preferred. - Self-motivated, proactive, and highly organised with a "detail-oriented" approach. - Ability to thrive in a fast-paced, technology-driven, and VUCA environment. - Excellent interpersonal and communication skills to effectively support entrepreneurs. Behavioural Fit - Ownership: Reliability and proactive problem-solving. - Humility: Open-mindedness to feedback and willingness to learn. - Structured Thinking: Sound judgement in complex situations. - Data Driven: Using data to support strategies and initiatives. - Positive Communication: Ability to handle tough conversations with kindness. The Interview Process - One-Way Video Interview/ TA Screen: Explore your professional background and align on expectations for the role. - Technical Round: A ~60 minute chat with the Hiring Manager to discuss your experience in detail. - Soft Skills Assessment: A ~45 minute chat with a leadership team to understand your work situations. - Offer + Reference Interviews: A verbal or email offer followed by calls with references. Requirements for Background Screening Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify the below: - Your education - Any criminal history - Any political exposure - Any bankruptcy or adverse credit history Benefits - Humility and kindness: A culture of not taking ourselves too seriously and being able to laugh. - Flexibility: Work from home 3 days per week and fully remote from anywhere in the world for 1 month each year. - Financial benefits: Competitive market salaries, a $1,200 wellness allowance, generous paid time off, and eligibility for employee share ownership plan. - Personal growth: Responsibility and autonomy with a range of training programmes.

• Manage the full onboarding lifecycle for high-volume merchant accounts across multiple acquirers • Process applications from submission through activation and transaction readiness while meeting 24-hour SLA timelines • Act as the primary point of contact for internal sales teams and acquirer underwriters • Coordinate application completion, documentation accuracy, and timely approvals • Review and audit merchant applications and supporting documentation before submission. • Identify discrepancies, missing information, and potential issues to prevent rework and application pends. • Complete accurate data entry across multiple acquirer portals. • Maintain up-to-date records within Salesforce and internal tracking systems. • Manage ongoing follow-ups, status updates, and active onboarding workflows. • Document and share onboarding process updates, acquirer mandates, and operational changes with the team. • Identify opportunities to improve onboarding workflows, SOPs, and overall operational efficiency.