• Manage the full onboarding lifecycle for high-volume merchant accounts across multiple acquirers • Process applications from submission through activation and transaction readiness while meeting 24-hour SLA timelines • Act as the primary point of contact for internal sales teams and acquirer underwriters • Coordinate application completion, documentation accuracy, and timely approvals • Review and audit merchant applications and supporting documentation before submission. • Identify discrepancies, missing information, and potential issues to prevent rework and application pends. • Complete accurate data entry across multiple acquirer portals. • Maintain up-to-date records within Salesforce and internal tracking systems. • Manage ongoing follow-ups, status updates, and active onboarding workflows. • Document and share onboarding process updates, acquirer mandates, and operational changes with the team. • Identify opportunities to improve onboarding workflows, SOPs, and overall operational efficiency.

• Manage the full onboarding lifecycle for high-volume merchant accounts across multiple acquirers • Process applications from submission through activation and transaction readiness while meeting 24-hour SLA timelines • Act as the primary point of contact for internal sales teams and acquirer underwriters • Coordinate application completion, documentation accuracy, and timely approvals • Review and audit merchant applications and supporting documentation before submission. • Identify discrepancies, missing information, and potential issues to prevent rework and application pends. • Complete accurate data entry across multiple acquirer portals. • Maintain up-to-date records within Salesforce and internal tracking systems. • Manage ongoing follow-ups, status updates, and active onboarding workflows. • Document and share onboarding process updates, acquirer mandates, and operational changes with the team. • Identify opportunities to improve onboarding workflows, SOPs, and overall operational efficiency.

Role Description As an Onboarding Specialist focused on GCPay, your construction experience, industry knowledge, and strong software expertise will help customers successfully implement and adopt GCPay within their organizations. You will analyze existing invoicing, compliance, and payment workflows and guide customers in transforming these processes using GCPay. Working with key stakeholders—including project accountants, project managers, and controllers—you will help define new workflows, configure the platform, deliver training, and support customers through the onboarding process to ensure long-term success and adoption. You will play a critical role in helping customers scale standardized pay application and compliance processes across their portfolio. You will also collaborate closely with internal product and account teams, sharing feedback from real-world implementations and staying aligned with product enhancements and roadmap updates. You will report to a manager on the Onboarding team. This is a remote position with occasional travel based on internal events and customer needs. Responsibilities - Lead end-to-end onboarding engagements for GCPay customers, including implementation planning, configuration, and training. - Analyze customer workflows related to subcontractor invoicing, lien waivers, compliance tracking, and payment processes, and recommend best practices using GCPay. - Configure customer environments including billing structures, approval workflows, compliance requirements, and user permissions. - Guide customers through onboarding milestones, ensuring timely and successful go-live. - Deliver role-based training for project accountants, project managers, subcontractors, and executives. - Support customers in transitioning from manual or legacy systems to standardized digital workflows. - Act as a trusted advisor, helping customers improve efficiency, reduce risk, and increase visibility into financial processes. - Partner with internal teams to ensure a seamless customer experience. - Stay current on GCPay functionality, enhancements, and construction industry best practices. Qualifications - 3+ years of experience in the construction or AEC industry, with exposure to accounting, project management, or subcontractor billing processes. - Experience with subcontractor pay applications, lien waivers, and compliance tracking. - General understanding of SaaS platforms and software implementation or onboarding processes. - Strong communication and training skills, with the ability to explain technical concepts clearly. - Ability to manage multiple customer engagements and priorities simultaneously. - Experience with construction financial or project management systems (e.g., ERP systems like Sage, CMiC, Viewpoint, etc.). Benefits - From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. - Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. - Offers are based on the candidate’s experience and geographic location, and may exceed this range. - In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Role Description Do you want to build an impactful career to change the world for the better? Geosyntec has an exciting opportunity for a Benefits Specialist to join our Corporate Benefits Team. In this role you will have the option to work completely remote from your home office in the United States. If an onsite or hybrid work option is preferred, you will be able to work from our corporate headquarters in Boca Raton, FL or one of our other U.S based offices such as: Kennesaw, GA, Overland Park, KS, Houston, TX, Pittsburgh, PA or Orlando, FL. In this role you will be responsible for supporting and delivering the administration of the Company’s benefit programs across global locations, with a focus on accuracy, compliance, and continuous improvement. This role serves as a subject matter resource for benefit offerings by maintaining in-depth knowledge of plan design, eligibility, administrative practices, and ensuring consistent application of HR policies and procedures. The Benefit Specialist provides high-quality, solution-oriented responses to inquiries and supports the escalation of complex issues. This role partners closely with Benefits management and other teams to support benefit initiatives, plays an active role in auditing and analyzing benefit data and billing, contributes to benefit related projects, compliance, reporting, and refinement of benefit procedures, and exercises professional judgment in supporting day-to-day benefits operations. Qualifications - Bachelor's degree with at least 5 years of progressive professional experience in discipline; MS with at least 3-year experience in discipline; or 9 plus years of relevant experience supplemented by coursework in field. (required) - Proficiency with Microsoft Office Suite (Outlook, Word, Excel, etc.), including using Excel formulas such as VLOOKUP. (required) - Certification in related field (i.e., CEBS, etc.). (preferred) - Experience with HRIS, payroll, and benefit administration systems, UKG Pro and PlanSource. (preferred) - Some knowledge of international benefit and leave programs. (preferred) - Progressive professional experience includes performing increasingly complex and varied technical and project assignments. (required) - Extensive knowledge of employee benefits programs and applicable federal and state laws and regulations. (required) - Strong analytical skills with high attention to detail and accuracy. (required) - Demonstrative ability to handle confidential information with discretion and professionalism. (required) - High-quality customer service skills to manage employee inquiries with empathy, accuracy, and sound judgment, resolving complex or sensitive issues while ensuring compliant outcomes. (required) - Excellent organizational and time management skills with the ability to manage multiple priorities and deadlines. (required) - Excellent communication skills which facilitate effective verbal and written communication internally and externally. (required) - Ability to travel occasionally. (required) Requirements - Maintain in-depth knowledge of benefit policies and make recommendations to support the development and refinement of benefit policies, guidelines, procedures, systems, and documentation. - Ensure the accuracy of all benefits enrollments in the benefit administration system, including resolving carrier benefit issues and reviewing and approving life events, as needed. - Maintain data integrity by auditing and monitoring benefit-related data to ensure alignment (benefit categories, enrollments, changes, rehires, terminations, etc). - Assist employees with life status changes, benefits eligibility issues, claim escalations, dependent verification, or other benefit issues by partnering with carriers and benefit vendor partners. - Assist to review and update benefit information and materials, such as the US Benefits Guide, Life Event documents, etc. - Interpret leave of absence implications as they relate to employee benefits eligibility and coverage. - Create and distribute benefit-related correspondence for status changes impacting eligibility, such as loss/gain of eligibility for benefits, etc. - Principally manage the Benefits team inbox and responds to benefit and retirement inquiries from HR teams, managers, and employees on plan provisions, benefits enrollments, status changes, pre-retiree plan, COBRA, and other general inquiries. - Support the administration of open enrollment process for active employees, pre-retiree, and COBRA participants. - Manage benefit invoice payments by analyzing, auditing, reconciling, and resolving billing discrepancies and submitting via accounts payable system to ensure timely and accurate payment. - Audit closed loop payroll data on a biweekly basis and provide final adjustments to Payroll. - Conduct special projects as needed, including preparing reports and supporting reporting requirements (e.g., non-discrimination testing, ACA, etc.). - Develop, document, and maintain procedures related to areas of responsibility. - Perform work that may not always follow established procedures and requires independent judgment and problem-solving; includes exposure to employee relations matters, accountability for resolving routine to moderately complex issues, understanding how data inputs impact reporting, collaboration with senior team members on complex cases, and increased ownership of Benefits projects. - Performs other related duties as assigned. Benefits - Competitive pay and benefits. - Well-being programs to support you and your family.