This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a care navigator, you love building relationships with patients based on trust, utilizing motivational communication techniques to help drive positive health behavior change and improved patient outcomes. This program is based around triaging vital signs and using this data to promote positive lifestyle and health behavior changes. This is accomplished through collaboration with the patients care team to provide wellness calls with patients to outline patient-centric goals and the development of associated action plans to improve their health and well-being. Encounters with patients will be performed via phone through a Remote Care Platform that receives electronically transmitted physiological markers like blood pressure, weight, and blood glucose. The care team member will perform monitoring as well as synchronous and asynchronous communication with the patient within Vivo Care’s industry-leading platform. - Manage physiological markers like blood pressure, weight, and blood glucose with clinical appropriateness - Meet team goals and standards outlined metrics - Significantly impact longitudinal patient engagement in RPM program(s) - Provide preventive health and disease management education and coaching - Perform monthly wellness calls with assigned patients - Lead collaborative wellness calls with the patients to define health goals outlined by their Care Team - Manage patient messaging and alerts - Direct patients to treating physician for routine questions - Meet patient engagement program goals - Follow appropriate escalation pathways for any urgent care needs Qualifications - Unrestricted RN/LPN/LVN license in a compact state and Massachusetts - Ability to work EST zone between 8:00 AM - 5:00 PM - Spanish speaking a plus - 1-3 years of clinical experience, patient management, or disease management desired - Experience working with different provider practices and workflows - Fast learners - Ability to work independently with minimal direction - Experience with Medicare patients - Experience performing virtual visits with patients and telephonic care management - Interest in professional leadership growth and development opportunities with a growing organization - Interest in operating in a new, exciting clinical program and become an integral player in the development of processes and best practices in caring for RPM patients - Motivational Interviewing/Health Behavior Change experience a plus - Health Coach certification a plus Benefits - Weekends, Holidays, and evenings/nights off - We’re a fast-growing startup where everyone has a voice, and every team member is encouraged to help share our organization’s future - We are passionate about our mission to modernize and improve the future of healthcare - We foster a culture of inclusion, collaboration, and innovation - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting, weekly team meetings, happy hours, etc. - We cover 100% of the employee premium for health, dental, and vision - We contribute up to $3,000 towards an HSA account for each employee - Generous PTO, Company Holidays, and Paid Sick Time - Hourly Rate: $22 - $25, commensurate with experience and qualifications

• Investigate, resolve, and respond to internal and external customers calls and emails regarding inquiries for policy status, payment remittances, return premiums, cancellations, reinstatements, etc. • Research, review and process unidentified/suspense/exception premium receipts. • Review, analyze and authorize premium disbursements timely. • Prepare daily bank deposit reconciliation to assure that all sources of premium postings to the billing system are accounted for and credited correctly to bank accounts. • Responsible for sorting, prioritizing processing and recording premiums receipts received in house timely and accurately in billing system. • Prepare correction entries for keying errors due to payment misapplication and bank errors. • Assists in completing moderately complex calculations and billing account analysis. • Create and track pending items (i.e. unidentified, suspense, exception items). • Maintaining proper documentation and filing of supporting documents. • Perform OFAC clearance and Premium Collections follow-up and resolution. • Perform back up duties as required.

• Provide guidance and support to more junior staff: conducting formal observations • Assist internal team members and outsourced staff in reviewing errors • Participate in on-boarding and execution of development plans • Identify trends and recommend changes to processes • Escalate system and operations issues reported to business owners • Produce daily educational bulletins • Collaborate with Training Quality and Operations during training period • Responsible for cross-training new/existing training • Monitor provisions and make recommendations to Service Level Agreements (SLAs)

• Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up • Investigates all concerns/issues to ensure accurate information is provided in a timely manner • Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues