• Gestionar la comunicación con clientes vía email de forma clara, profesional y oportuna. • Resolver temas relacionados con órdenes, envíos, devoluciones, daños, reemplazos y cambios. • Procesar reembolsos, devoluciones, descuentos y gift cards. • Administrar pedidos ecommerce y mayoristas de inicio a fin. • Monitorear órdenes pendientes, envíos parciales, retrasos y backlog. • Coordinar envíos internacionales y modificaciones de órdenes con partners logísticos. • Mantener dashboards, trackers y reportes operativos actualizados. • Dar seguimiento a KPIs y métricas de desempeño diario.

• Manage and track employee timesheets, PTO, and sick leave records • Assist with office management and administrative coordination • Maintain records for new hire paperwork, onboarding, and vaccination documentation • Track invoices and upload financial records into QuickBooks • Assist with supply ordering, vendor coordination, and cost tracking • Support day-to-day operations using practice management systems such as Ortho2Edge • Manage personal and family calendars and scheduling • Coordinate travel arrangements and logistics • Assist with personal email and administrative management • Help manage communication related to residential properties and utilities • Coordinate ongoing administrative tasks involving German-speaking contacts and services • Provide general executive support and help organize priorities and workflows

• Monitor and respond to shipment-related emails • Enter shipment alerts and customer requests into the TMS system • Provide shipment updates to customers, dispatch, warehouse teams, and drivers • Follow up proactively when updates are delayed • Call drivers, dispatch teams, or warehouse staff directly when needed for urgent updates • Ensure all communication is accurate, professional, and timely • Enter shipment information into Crown Freight Manager • Print and distribute shipment documents and requests • Update operational spreadsheets with shipment statuses and customer requests • Track and relay warehouse service requests and shipment changes • Maintain accurate operational notes and logs • Coordinate between customers and warehouse/dispatch teams • Escalate operational issues appropriately when needed • Prioritize urgent shipments based on operational impact • Support time-sensitive import recovery workflows • Assist with routing instructions and shipment status coordination • Distinguish between urgent and non-urgent tasks • Prioritize truckers already waiting on-site over future/pending shipments • Ensure high-priority requests are communicated immediately to the operations team • Handle repetitive operational processes with consistency and accuracy

• The Infusion Operations Associate will support the implementation and growth of Infusion services across a site or sites; serve as a generalist and/or flex resource based on need • Participate in various activities to promote the development, quality, and coordination of Infusion services across many stakeholders and functions; develop a plan to improve, streamline, and increase the efficiency and effectiveness of the Infusion program • Support oversight of Medical Intake Coordinators and other resources aligned to Infusion program; develop processes for tracking referrals, prior authorizations and appeals, and patient engagement • Participate in discussions to help identify and solve for root causes of presented opportunities and/or causes of denied claims; develop workflow solutions to optimize patient care and engagement • Participate in the development, implementation and evaluation of policies and procedures; assist Operations teams with the development of new policies and procedures and assure timely review and revision of procedures as the program expands. • Support onboarding and training of new hires supporting Infusion services, including Medical Intake Coordinator, Medical Billing Specialist, and Nursing Coordinator; host Medical Billing Training (Week 4) • Serve as Stabilizer and/or support stabilization (Weeks 5 and 6) of new hires into clinics and/or workflows • Conduct frequent audits on people, processes, and workflows to uphold quality and compliance standards as well as ensure consistency across the team • Work with Operations and Implementation teams to develop workflows and recommend enhancements to improve as necessary; support day-to-day operations, new clinic implementations and other growth initiatives • Develop and refresh written training materials and/or job aids when needed specific to site, initiative, and/or role; perform both gap and quality analyses regularly to ensure materials are current and relevant based on changing factors • Support ongoing development of team through one-on-one sessions, refresher workshops, and creation of educational material/job aids/presentations; monitor team productivity • Support creating weekly outline and gameplan to ensure all activities, tasks, and to-dos are completed on time; monitor communications in real time to catch or prevent any issues • Launch new clinics as the in-seat resource until permanent resource is identified, hired and trained • Provide transitional coverage support for FMLA, voluntary / involuntary transitions, and other coverage gaps (including short- and long-term PTO) • Provide education and serve as subject matter expert about the Shields/Health System Infusion Care Model to clinic leadership, staff, patients and other stakeholders • Compile, monitor, analyze, audit and present data to internal teams and make recommendations as needed; monitor outlined key metrics and KPIs on regular basis to improve operational and financial performance • Engage and partner with Regional leaders and participate in team meetings, discussions, and initiatives to establish “one team” identity • Facilitate communication between multiple teams and proactively share information pertaining to new initiatives, best practices, changes in the way we do things proactively • Assist in identifying gaps in the onboarding and training process, as well as other opportunities to support development and growth of our team • Problem solve and collaborate with other members of the team when schedules, priorities, and needs of the business are not in sync • Support development of meeting agendas with team, clinics, and other key stakeholders (internal and external); support outline/recap of next steps • Participate in interview process • Perform other tasks and responsibilities at the discretion of their direct manager and/or leadership of the site they are actively supporting