Title: Social Services Advocate - PDD Malden Location: Malden United States ID: 2026-3090 # of Openings: 2 Type: Regular Full-Time Salary: $59,893 - $96,855, commensurate with years of experience. Job Description: The Public Defender Division of the Committee for Public Counsel Services, the public defender agency of Massachusetts, is seeking applicants for two full-time Social Services Advocate positions in our Malden Office. As an integral part of the defense team, Social Service Advocates work closely with attorneys, investigators, and other key defense players to obtain the best possible legal and life outcomes for our clients. We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all. Our Values Courage • Accountability • Respect • Excellence DIVERSITY AND INCLUSION MISSION STATEMENT CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community. AGENCY OVERVIEW CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters. The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races, ethnicities, genders and/or sexual orientation identities, abilities, and limited English proficiency, among other protected characteristics. OFFICE OVERVIEW The Public Defender Division Malden Office is located in Middlesex County and is approximately four miles away from downtown Boston. The office is centrally located in the heart of the Malden civic center and has excellent highway accessibility (Route 93, Route 28, and Route 60) while also being in close proximity to the Malden Square MBTA train station and a MBTA bus stop. Please access our webpage here:https://www.publiccounsel.net/dir/malden-dist-pd/ POSITION OVERVIEW The Social Services Advocate works as part of a multidisciplinary legal defense team to provide zealous advocacy to adult criminal defendants in order to achieve the best possible legal and life outcomes. As part of the defense team, SSAs works collaboratively with attorneys, investigators, support staff, retained experts, law students and other interns. Working with the attorney on the pending legal case, the SSA helps identify the social and clinical issues that preceded arrest and those that may result from court involvement. The SSA must adhere to the rules of confidentiality under the attorney-client relationship. SSAs work under the supervision of the Social Services Advocate Director, with administrative direction provided by the Attorney in Charge. The SSA's role includes bio-psychosocial interviewing and assessment, social history investigation, forensic case management, advocacy for clients within court, carceral, mental health, and social service systems, fostering family interactions and intervention, treatment and sentencing planning, report writing, testifying, and making direct connections between clients and programs. Social services intervention occurs at all stages of the court process, from the initial arraignment through resolution and post-conviction. between clients and programs. Social services intervention occurs at all stages of the court process, from the initial arraignment through resolution and post-conviction. Qualifications MINIMUM ENTRANCE REQUIREMENTS - Bachelor's degree in a social service field and one year of related experience, or an equivalent combination of skills, education, and experience; - Must have access to insured, reliable and available transportation, and a valid MA driver's license; and, - Access to home internet access sufficient to work remotely. QUALIFICATIONS/ SKILLS - Experience working with individuals and families of diverse racial, ethnic, cultural, educational, and economic backgrounds; - Knowledge of social, psychological, environmental, economic, legal, and medical factors that influence behavior; - Understanding of social structures and institutional barriers that cause disparities, such as systemic racism and poverty; - Culturally appropriate skills in client interviewing, assessment, case management, and treatment planning; - Knowledge of public and private social services systems and resources; - Demonstrated ability to communicate effectively and persuasively orally and in writing; - Proven ability to work effectively independently and as part of a team; - Ability to establish and maintain cooperative working relationships within the office and the service provider community; - Ability to prioritize and manage multiple clients and responsibilities; - Availability to work occasional evenings and weekends to meet with clients, bring clients to programs, attend meetings, conduct collateral interviews, and handle emergencies; - Knowledge of defense practice, the criminal legal system, and/or corrections is a plus; and, - Bilingual abilities are a plus. A Master's Degree in Social Work, Psychology, or related field is strongly preferred. Please submit a writing sample with your application. Examples of writing samples include: redacted biopsychosocial assessment or client history, redacted clinical assessment, advocacy letter, or academic paper. Responsibilities RESPONSIBILITIES Social Services Advocate responsibilities include, but are not limited to: - Maintaining close contact with clients over the duration of their case to build strong working relationships; - Conducting both brief and in-depth interviews with clients respecting their individuality and with cultural humility to obtain client histories; connecting with and interviewing collateral contacts; - Performing needs assessments, developing treatment or service plans, referring clients to service providers, and making direct connections between clients and programs; - Gaining comprehensive knowledge of statewide and local programming and services, and working collaboratively with community-based services that support clients; - Collaborating with defense counsel to develop defense strategies and dispositional options which demonstrate an understanding of the complexities of our clients' whole lives; - Preparing and presenting courtroom testimony to describe services and dispositional alternatives arranged for the client; - Preparing detailed and persuasive written advocacy for sentencing and mitigation purposes; - Advocating for clients in a client-directed practice to facilitate best possible outcomes; and, - Other duties as assigned. EEO Statement The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies.

Role Description The Medication/Copay Assistance Advocate will proactively identify and evaluate all areas in supporting patients to reduce economic barriers to care. This individual will have working knowledge of: - Available pharmaceutical drug donation programs - Copay assistance and patient assistance support tools - Implant and skin substitute donation programs - Basic revenue cycle processes This caregiver serves as a liaison between: - Network departments - Medication manufacturers - Copay assistance foundations - Health insurance companies - All hospital financial business representatives - Patients, families, and caregivers Works closely with patient financial services to ensure compliance with all applicable regulations, standards and laws, and department and hospital policies. Benefits - Wide array of benefits to meet individual needs - Concierge services - Employee lounge - Wellness programs - Free covered parking - Free on-site and virtual health clinics - Many more perks to ensure employees feel valued Company Description Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Title: Infusion Authorization Advocate Patient Services Job ID: 448234 Full Time Remote Day Job Description: Location: Remote Facility: Remote Department/Specialty: Pharmacy Schedule: Full time 40 hours | Monday-Friday day shift Salary Range: $19.73-$26.70 Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive - Comprehensive health coverage:medical, dental, vision, prescription coverage and HSA/FSA options - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance - Time to recharge: pro-rated paid time off (PTO) and holidays - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources - Family support:parental leave, adoption assistance and family benefits - Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you’ll make an impact in this role - Empower through Clarity: You will demystify the complexities of healthcare billing, providing patients and their families with clear, transparent explanations of their financial responsibilities and the various payment pathways available to them. - Identify Solutions: Beyond just explaining the "bill," you will proactively screen patients for insurance benefits and identify alternative funding sources, such as financial assistance programs or grants, ensuring cost is never a barrier to world-class care. - Be a Fierce Advocate: You will act as the dedicated liaison between the patient and insurance carriers, navigating the "red tape" to ensure maximum coverage is secured and the patient’s best interests are always represented. - Drive Sustainability: You will facilitate the pre-payment process with professionalism and tact, ensuring our organization remains strong so we can continue serving the community while helping patients resolve their balances before they become a burden. What minimum requirements you’ll need Licensure / Certification / Registration: Preferred Credential(s): - Approved Local Exception. For use with unique Union job requirements only. Remove if not for Union. - Certified Application Counselor credentialed from the state of Wisconsin. Education: - High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. - Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. What additional preferences we're seeking Additional Responsibilities: - Confirms insurance coverage. Determines necessity for pre-authorization and obtains authorization for scheduled services - Ensures all treatment regimens are medically necessary and meet payer specific policies as part of the authorization process. - Manages the timely authorization or re-authorization requirements per payer policy, preventing any delay in care Validates drug formulary requirements as part of the authorization process. Communicates necessary changes to the appropriate leaders and clinical teams. - Partners with Financial Advocates and provider offices to optimize patient insurance coverage and maximize reimbursement. - Identifies patients that may be eligible for Ascension FAP, copay assistance, foundation assistance & manufacturer drug programs. - Coordinates appeals when regimens are denied at the time of prior authorization. May include direct communication with physicians, pharmacists and patients. - Maintains a well rounded knowledge of CPT codes, JCodes and ICD-10 codes - Serves as a resource to staff and external contacts on issues related to authorization processes, payor guidelines, coverage determinations and requirements, and billing. Epic experience preferred. Familiarity with hospital OP, buy & bill, specialty pharmacy and site of care requirements a plus. Desire to continually learn and grow is a must. Familiarity with Wisconsin payer policies including site of care requirements desired. High dollar medication authorization experience required. Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

Title: Customer Success Advocate - West Coast Region Location: Las Vegas United States Job Description: Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions' mission to connect people in the moments that matter. Our team ensures that the Command Center Software portfolio delivers measurable value to public safety agencies and enterprises by driving deep product adoption, workflow optimization, and long-term customer loyalty. Within this organization, Customer Success Advocates focus on our most critical and complex customers, acting as trusted advisors who align Motorola Solutions' capabilities with each customer's strategic priorities. CSAs use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and strengthen multi-year partnerships. We partner closely with Sales, Product, Deployment, and Support teams across Motorola Solutions to translate our mission-critical technology into outcomes that protect communities and streamline operations. By being customer-obsessed and data-informed, the Customer Success organization helps customers fully integrate our solutions into daily operations, maximize their investment, and advocate for Motorola Solutions as a strategic, long-term partner. Job Description The Customer Success Advocate is a front-line, customer-facing role responsible for ensuring that customers realize the full value of Motorola Solutions' hybrid-cloud portfolio. This role focuses on driving product adoption, advancing workflow maturity, and strengthening long-term relationships. Success is measured by the ability to turn technology investments into measurable outcomes through high adoption, retention, and customer advocacy. As a Customer Success Advocate, you will manage a portfolio of customers within an assigned region, working under the guidance of the Senior Manager, Regional Customer Success. You will engage end users and key stakeholders to ensure our solutions are successfully onboarded, configured for real-world workflows, and consistently used in mission-critical scenarios. Responsibilities/Exceptations: - Reducing Time to First Value for new deployments. - Moving customers through increasingly advanced usage tiers. - Identifying risks to adoption and retention early and driving mitigation plans. - Surfacing expansion and cross-sell opportunities based on usage and outcomes. Customer Engagement & Adoption: - Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio. - Lead regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs. - Ensure customers and key work partners clearly understand the "why behind the buy" and that configurations align to their operational goals and workflows. - Drive high adoption of licensed features, with specific focus on daily active usage and mission-critical workflows. Workflow Maturity & Value Realization: - Apply a "Good-Better-Best" framework to guide customers from basic use to advanced, integrated workflows. - Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices. - Partner with customers to define success criteria, baselines, and measurable outcomes (e.g., response times, call handling efficiency, situational awareness). - Document and communicate customer success stories, including measurable impacts and operational improvements. Health Monitoring & Risk Management: - Monitor account health via adoption, license activation, utilization, and customer feedback data. - Identify early warning signs of churn risk or declining engagement and execute mitigation plans in partnership with the Senior Manager and cross-functional teams. - Capture and escalate customer issues, blockers, and product gaps to the appropriate internal teams (Support, Product, Deployment) to drive resolution. Cross-Functional Collaboration: - Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal. - Provide structured feedback to Product and Sales on customer needs, feature requests, and usage trends. - Support Sales in renewal and expansion cycles by providing adoption insights, success stories, and risk assessments. Preferred Skills: - Public Safety / Government Technology Experience: Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments. - Customer Success & Adoption Skills: Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction). - Data & Tools Fluency: Comfort using CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or similar) to monitor account health, user behavior, and adoption trends. - Communication & Influence: Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps. - Problem-Solving & Ownership: Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers. Travel Requirements: - Up to 30-40% travel within the assigned region, as needed for on-site customer meetings, regional events, and internal collaboration. Target Base Salary Range: $100,000 - $110,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Required Skills: - High School diploma, Bachelor's Degree in Business, Communications, Public Safety, Information Technology, or a related field; or equivalent practical experience. - 3+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role, and experience working with SaaS, cloud, or mission-critical technology products. #LI-JM3 #LI-REMOTE Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.