• Answer incoming calls and messages from customers • Provide customer service and gather preliminary event details • Handle booking inquiries and coordinate event scheduling • Prepare invoices and assist with billing • Manage emails and day-to-day administrative tasks • Create simple graphics or documents when needed • Coordinate information between customers and the internal team • Learn and operate within the company’s software and procedures

Role Description Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Norwegian Customer Support representative to join an Airline Booking Company with relocation to Greece! If you are fluent in Norwegian and eager to provide exceptional service in the airline booking industry, this role is perfect for you. In this important position, you will play a key role in assisting Norwegian-speaking customers with their airline booking inquiries. You will provide detailed information, resolve concerns, and offer personalized support to ensure each customer enjoys a smooth, efficient, and highly supportive experience. By serving as a crucial point of contact, you will help enhance customer satisfaction and build strong loyalty to our brand. Additionally, this role offers a unique opportunity to relocate to Greece, where you will be able to immerse yourself in the vibrant local culture, explore stunning landscapes, and become part of a warm and welcoming community. Living in Greece not only enriches your personal life with new experiences but also allows you to progress your career within a dynamic, fast-growing company that values innovation, teamwork, and professional development. Embrace this chance to grow both professionally and personally in an inspiring environment. - Deliver excellent customer support to Norwegian-speaking clients. - Assist customers with airline booking inquiries, managing reservations, cancellations, and changes. - Accurately record customer interactions and information in our CRM system. - Collaborate with team members to meet service goals and continuously improve customer satisfaction. Qualifications - Excellent fluency (C1/C2) in Norwegian, both written and spoken is essential. - Minimum B2 level of proficiency in English. - Passion for delivering outstanding customer service. - Previous experience in customer support or airline booking is a plus but not mandatory. - Excellent communication and interpersonal skills. - A collaborative team player with a positive and proactive attitude. - Strong problem-solving skills and attention to detail. - Willingness to relocate to Greece and embrace new cultural experiences. Benefits - Competitive Monthly Salary. - Fully Paid Relocation Package (Flight, Transfer and Hotel). - Health Insurance. - 2 Extra Salaries Per Year. - Support In Finding Accommodation After Hotel. - And More!

• Provide first-line support for non-technical issues raised by Reddit users. • Handle and resolve ticketed support requests from moderators promptly and effectively. • Escalate complex issues to appropriate teams and follow up to ensure resolution. • Collaborate with cross-functional teams to identify and implement improvements in Reddit’s support processes. • Maintain comprehensive documentation of support interactions and resolutions. • Stay updated on platform changes and community guidelines to provide accurate and timely support. • Suggest initiatives to improve the scalability, efficiency, and impact of community support operations and initiatives, leveraging technology and automation where appropriate.

• Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails • Speak with customers in a courteous, friendly, and professional manner using protocol procedures • Inquire, clarify, and confirm customer requirements and understanding of the solution • Provide additional customer education and information as needed • Work in multiple databases to research complex issues and questions • Participate in activities designed to improve customer satisfaction and business performance • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance