• Serve as the primary supervisor and first-line technical resource for corporate travel consultants • Establish individual and team performance goals • Develop and maintain systems for tracking and reporting performance metrics and goal achievement • Act as an on-site trainer and problem-solving resource for team members • Answer customer calls as needed to support service continuity and quality • Monitor real-time Telephone Service Factors (TSF) • Collaborate with the Client Development team to support implementation of new client service programs • Research and recommend cost-effective tools and resources to enhance team performance • Create and manage weekly/monthly work schedules • Work with the Manager of Operations to assess individual team member strengths • Pursue ongoing professional development through mentorship activities and training programs • Provide coaching and development support to travel consultants • Document and manage records of interventions related to service delivery

• Supervise daily installation and erection activities for FSC equipment and associated systems • Coordinate field activities across structural, mechanical, and electrical installation disciplines • Ensure installation is performed in accordance with approved drawings, method statements, specifications, and OEM instructions • Monitor progress against the project schedule and short-term look-ahead plans • Identify field constraints and escalate risks, delays, or technical issues promptly • Enforce site HSE requirements, permit-to-work controls, LOTO procedures, and safe work practices • Ensure installation complies with quality plans, ITPs, check sheets, and hold/witness points • Coordinate punch list closure prior to energization

• Lead client engagement meetings to determine timelines and goals of an audit. • Plan/perform all types of projects related to audit and assurance with increased complexity and independence. • Review team's final financial analysis upon completion of fieldwork to improve client internal controls and accounting procedures. • Assist with the training of new or less experienced staff members. • Network, build relationships and attract new clients or business to the Firm. • Prepare work papers that are informative, well-documented, and can easily be understood and explained. • Demonstrate superior accuracy in work using established firm policies and procedures.

• Ensure staff understand expectations and have the tools to meet those expectations • Productivity • Time gaps • Schedules • Coverage • Educating/working with providers on gaps • WQ aging • WQ ownership • Ensure that you know what each of your colleagues works on daily, weekly…etc. • Ensure colleague understands how to prioritize work • Provide guidance • Ensure they understand what they own and are accountable for • Ensure colleague understands expectations of how to assess problems, take action, and when to escalate • Ensure colleague understands the team objectives/goals • Set individual goals for them • Meet monthly with individuals • Meet with specialty groups biweekly or monthly • Make sure they understand what "success" looks like • Always assess capacity (Inflow/Outflow) • Can they take more, do they have too much, do they have the right volume, are they using effective time management skills