• Drive stage-by-stage conversion improvement • Identify stalled deals and implement recovery actions • Partner with sellers and managers to advance priority deals • Enforce deal inspection frameworks • Implement weekly deal, pipeline, and forecast reviews • Standardize stages, exit criteria, and rigor • Embed accountability across business units • Own forecasting cadence (weekly, monthly, quarterly) • Improve commit accuracy and predictability • Diagnose gaps early and drive course correction • Create transparency on risk, slippage, and upside • Translate data into actionable guidance • Focus on leading indicators: velocity, conversion, aging, win/loss • Define pipeline quality standards • Ensure 3+ quarters of forward coverage • Lead pipeline inspections • Identify and activate responses to structural gaps • Drive consistency across business units • Support integration of acquired teams • Enable cross-sell execution

• Lead and coordinate strategic initiatives aligned with business plan (e.g. Growth levers, ICP operationalization) • Define, maintain, and analyze commercial metrics across lifecycle stages; ensure single source of truth for leadership insights and derive action plans • Partner with VP RevOps, CFO and Business Leaders to define and operationalize annual revenue model, ensuring target alignment • Plan and execute AI initiatives aligned to Company and GTM strategy across RevOps Pillars, coordinating with internal / external resources • Represent RevOps in CRO forums, ensuring clear communication of priorities, KPIs, and progress to support and unblock org • Ensure cross-pillar coordination across Technology, Process, Execution, and Strategy through OKRs and leadership cadence

• Own our overall technical architecture for Revenue acceleration, aligned with our overall GTM strategy • Continuously innovate to improve the use of our tech stack, acting swiftly on feedback. Adopt best-in-class practices and be connected to the latest thinking through external RevOps and sales networks • Execute on flawless change management for new implementations while driving a culture of experimentation • Maintain the integrity and ongoing development of our CRM platform (Salesforce), along with its associated tools. • Assess the current technology stack, pinpointing chances to optimize and integrate systems for better data accuracy, reporting, and automation. • Lead knowledge transfer of tools and tech to ensure sales teams are maximising usage, efficiency and productivity. • Collaborate with IT and data teams to guarantee seamless integration, data governance, and security. • Design, Develop, Document and implement key sales end-to-end processes and owners • Design and launch processes, workflows, and automation that drive internal efficiencies and up-level the effectiveness of our teams to deliver greater value to our customers • Establish policy documentation for all sales ops topics including lead management, opportunity management, splits, account allocation, segmentation, etc • Define and enforce policies and procedures to ensure compliance, data integrity, and consistency. • Work closely with sales leaders and RevOps leaders on major change projects to ensure processes, documentation and tools are part of the change strategy • Manage and mentor a team of process analysts, sales technology experts, Salesforce administrators/engineers (ICs and Team Leads) • Provide guidance, coaching, and professional development opportunities to enhance team members' skills and performance. • Foster a collaborative and inclusive team culture, promoting knowledge sharing, cross-functional collaboration, and continuous learning. • Set clear performance expectations, monitor progress, and provide regular feedback and recognition. • Collaborate with other Revops leaders to deliver projects as one team, advocate for the requirements of other Revops teams in new projects and communicate early and widely

Role Description UT Southwestern Medical Center has an opportunity for a Supervisor, MSRDP Front End Revenue Cycle Department. The successful candidate will supervise the daily operations for the team. - Supervise approximately nine staff members. - Serve as a resource for the Departments of Allied Health Nutrition, Emergency Medicine, Family Medicine, Radiology, Multi-Specialty, IVR (Interventional Radiology) and Adult/Pedi Genetics for all Medicine departments (Internal Medicine, Pediatrics, Family Medicine, Radiology, Emergency Medicine, Psychiatry and PM&R) in place of service UT Southwestern, CMC, Parkland & THR. - Monitor the teams assigned staff’s work queue activity, ensuring the queues are brought in within the expected 30-day metric. - Handle all denials trends/issues which have been elevated by their staff. - Validate the accuracy of the denial and research information submitted to determine the appropriate actions to resolve. - Perform informal audits on new employees and meet with each of their employees weekly to discuss their collection efforts. - Produce a production report which is sent to their staff daily. - Identify areas of deficiencies in their staff and ensure the appropriate training is provided to meet required expectations. - Maintain attendance records, mentor, coach, and prepare annual evaluation appraisals for each staff member. - Play an important part in the team’s ability to meet metrics and assist various Revenue Locations in meeting the financial goal of maintaining a collection rate of 95% or greater. - Work from home - Applicant must live in Texas, but does not need to live in the Greater DFW area. - Shift - Flex-shift, start time between 0600-0900. Qualifications - High School Diploma. - 5 years of supervisory experience. - 5 years of experience working in a clinical revenue cycle environment. - Experience in needed specialty area, such as transplant, may be considered on a year-for-year basis for up to 3 years in lieu of supervisory experience. Requirements - Associate's Degree may be considered in lieu of years of experience. - Bachelor's Degree may be considered in lieu of years of experience. - Master's Degree may be considered in lieu of years of experience. - Coding certifications (CPC, CPMA, CMC, ART, RRA, RHIA, RHIT, CCS, CCA) and/or degrees (associate level, bachelor level, master level) preferred and may be considered in lieu of years of experience. - Coding certifications (CPC, CPMA, CMC, ART, RRA, RHIA, RHIT, CCS, CCA) upon hire. Benefits - PPO medical plan, available day one at no cost for full-time employee-only coverage. - 100% coverage for preventive healthcare - no copay. - Paid Time Off, available day one. - Retirement Programs through the Teacher Retirement System of Texas (TRS). - Paid Parental Leave Benefit. - Wellness programs. - Tuition Reimbursement. - Public Service Loan Forgiveness (PSLF) Qualified Employer.