Turnitin logo
Turnitin

Turnitin is a global software development company in the education sector working to ensure the integrity of education and research, and to meaningfully improve learning outcomes.

Customer Success Manager

Location

United States

Posted

16 days ago

Salary

$77.7K - $129.5K / year

Seniority

Lead

No structured requirement data.

Job Description

Customer Success Manager

Turnitin

Role Description We’re looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact—someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. - Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts. - Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. - Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership. - Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. - Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal. - Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success. - Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events. Qualifications - 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech. - Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets. - Strong ability to build and maintain executive-level relationships within higher education institutions. - Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity. - Excellent communication, presentation, and storytelling skills—able to articulate value and outcomes clearly to diverse audiences. - Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy. - Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.). - A collaborative teammate with a growth mindset, resilience, and a passion for education. Requirements - The expected annual base salary range for this position is: $77,700/year to $129,500/year. This position is commission-based. - Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. - Internal equity, market and organizational factors are also considered. Benefits - Remote First Culture - Health Care Coverage - Education Reimbursement - Competitive Paid Time Off - Self-Care Days - National Holidays - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time Off - Charitable Contribution Match - Monthly Wellness or Home Office Reimbursement - Access to Employee Assistance Program (mental health platform) - Parental Leave - Retirement Plan with match/contribution

Related Job Pages

More Customer Success Manager Jobs

AO Globe Life logo

Customer Account Consultant

AO Globe Life

AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, leadership development, and long-term career growth.

Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

Role Description AO Globe Life is actively hiring professionals to support individuals and families across the United States as they explore important coverage options that help protect their financial futures. This fully remote opportunity is ideal for individuals seeking flexibility, purpose-driven work, and long-term professional growth. Whether you are beginning your career or transitioning into a new field, comprehensive training, mentorship, and a supportive team environment are provided to help you succeed. - Conduct scheduled virtual consultations with individuals and families via Zoom - Help clients understand available coverage options based on their needs - Guide members through the onboarding and enrollment process - Maintain accurate digital records and follow-up communication - Provide ongoing client support and professional service - Participate in weekly training sessions, team meetings, and development calls Qualifications - Strong communication and interpersonal skills - Self-motivated and organized professionals comfortable working independently - Individuals familiar with virtual communication platforms and digital systems - Customer service, consulting, or client-facing experience is helpful but not required - Legally authorized to work in the United States - Access to reliable internet and a Windows-based laptop or PC with webcam Benefits - Fully Remote Work: Work from anywhere in the United States without commuting. - Flexible Scheduling: Structure your workday in a way that supports your lifestyle. - Pre-Qualified Client Consultations: Connect with individuals who have requested information. - Training & Professional Development: Receive structured onboarding, licensing support, and ongoing mentorship. - Leadership Advancement Opportunities: Clear pathways for growth into mentorship and leadership roles. - Supportive Team Culture: Collaborate within a service-focused environment that values integrity and growth. Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to support working families nationwide. Our remote-first organization is built on service, integrity, and long-term career development. If you are ready to begin a career that combines flexibility, purpose, and professional growth, we encourage you to apply and learn more about joining the AO Globe Life team.

United States
90K - 120K / year
Job Closed
Circit logo

Partner Success Consultant

Circit

Circit is a PSD2/Open Banking regulated platform built to automate audit confirmations and verify transactions at source

Full TimeRemoteTeam 11-50H1B No Sponsor

• Help manage ongoing operations with a wide array of partners including banks, law firms, funds and crypto exchanges; • Monitor all activity on the platform to ensure that key KPI’s such as completeness, conversion and turn-around times are meeting their targets; • Manage and report weekly and monthly partner metrics in team and company updates; • Arrange and coordinate platform demos with key people in the partner network; • Suggest, implement and nurture new ways of working to improve the efficiency of the partnership function via new tools and processes; • Build and maintain close working relationships with the key people in our partner network to foster collaboration and partnership longevity; • Record and communicate partner requests and complaints to the appropriate Circit teams; • Work closely with the customer success and support teams to ensure fast and satisfactory resolution of issues in relation to the partner network; • Unearth opportunities for closer integration and collaboration within our partner network and setup demos for the wider partnership team.

Ireland
Cint logo

Senior Partner Success Analyst

Cint

Accelerating insights. https://www.cint.com/

Full TimeRemoteTeam 1,001-5,000Since 2004H1B No Sponsor

Role Description Cint is seeking a partner success manager to join our high performing Partner Success Team within the American region. The Partner Success Analyst will provide support to the Partner Success Team for their accounts and internal team initiatives. The PS Analyst will have a focus on learning Cint processes and procedures, working alongside cross-functional teams. The PS Analyst will be introduced to Cint’s supply partners and will support the PS Team in establishing strategic relationships with new and existing supply partners, setting critical performance goals, and acting as a consultative resource to help supply partners achieve their goals. The Partner Success Analyst will be responsible for ensuring client satisfaction, evaluating client growth strategies, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Solutions, Product Development, Product Management, Support, and Training as necessary. This position is remote and will be managed out of our New York office. The PSM - Analyst is also expected to support any in-person account visits as needed in order to help grow business for new and existing clients. The role will support partners in multiple time zones and industries, which will require flexibility. Responsibilities - Gain a working understanding of partners' businesses and organizational structures to proactively identify and execute opportunities for existing partners. - Collaborate with integration consultants to facilitate API Integrations for new partners. - Communicate knowledgeably to users about our product, new developments, our business model, and the economic dynamics of the marketplace. - Analyze and interpret Marketplace data to help partners sell more and sell more efficiently, and proactively make recommendations for partners. - Suggest, standardize and scale policies, procedures, and best practices that improve team operations. - Work with existing supply partners to identify needs and ultimately increase platform usage and growth. - Correspond via calls and emails with partners regarding integrations with our platform, their financials, new features, and industry trends. - Use PowerBI, Salesforce, and other data toolsets to track and analyze account and integration performance. - Communicate internally with Integration Consultants to improve integration health and identify long-term strategies for growth. - Explain policies and procedures to partners and mediate conflicts between marketplace buyers and sellers. - Participate in regular global supply team calls and communicate proactively with global team members. Qualifications - BA/BS degree, or similar professional experience. - 2-4 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines. - Proven track record of driving client business growth. - Experience with client interaction, client presentations, and quantitative data analysis. - High proficiency in G-suite products with strong analytical capabilities. - Ability to work in a fast-paced, dynamic environment. - Appreciation for owning responsibilities (rather than tasks), pride in work, and commitment to the highest standards. - Inquisitive and curious nature, enjoying solving technology challenges and being resourceful. Preferred Skills - Exposure to the Market Research industry, and basic familiarity with industry dynamics. - Previous experience working in Salesforce and Microsoft PowerBI. - Exposure to API integrations and customized applications. Benefits - Medical, Dental, and Vision insurance options to suit you and your family’s needs. - 401K with company matching. - PTO, unlimited sick days. - Remote Work. - Paid maternity and paternity leave. Compensation The anticipated annualised base pay range for this role is $65,000 - $75,000 annual base salary with on target annual commission 10%.

United States
$65K - $75K / year
Nexben logo

Partner Success Consultant

Nexben

A smarter way to right-size benefits for everyone.

Full TimeRemoteTeam 51-200Since 2015H1B No Sponsor

• Build and maintain strong, trusted relationships with assigned channel partners • Collaborate cross-functionally to address partner needs and enhance the overall partner experience • Identify opportunities to strengthen relationships and improve partner outcomes • Promote and ensure partner proficiency in Nexben products and services • Serve as a primary point of contact for partners, ensuring a high-quality experience • Support and execute partner success strategies that drive engagement and long-term value • Use data and insights to analyze partner performance, identify challenges, and recommend solutions

Michigan
$51K - $93K / year