• Own and operate our Kubernetes clusters (AWS EKS production, bare-metal K3s for ML training, on-premises appliances running K3s) using GitOps (FluxCD) and Infrastructure as Code (CloudFormation, Ansible) • Manage the lifecycle of on-premises gateway appliances deployed at customer sites — VM image builds, TLS certificate automation, staged rollouts via GitOps, remote monitoring and troubleshooting • Build and maintain monitoring, alerting, and observability infrastructure (Prometheus, Grafana, Loki, Tempo, OpenTelemetry) across cloud and edge environments • Drive compliance automation — security hardening, access controls, audit logging, encrypted secrets management (SOPS/KMS), and evidence collection for C5, HIPAA, and HDS certifications • Support and scale ML training and data processing infrastructure — GPU cluster management, training job orchestration, and data pipeline reliability, working closely with the ML team to power state-of-the-art speech and language models • Incident response — detection, triage, resolution, and post-incident reviews for infrastructure issues.

Role Description Smartsheet is seeking a Senior Business DevOps Engineer to join our Corporate Systems Development team in Bangalore. This role will focus on building and scaling our CI/CD pipelines, infrastructure automation, monitoring frameworks, and deployment processes supporting mission-critical integrations across Finance, People, Sales, Legal, IT, and Engineering systems. You’ll work across a variety of systems and platforms (AWS, GitLab, DataDog, Terraform, Boomi, UiPath) to streamline deployment of backend integrations and automation solutions. If you thrive on optimizing developer velocity, ensuring system reliability, and automating everything from build to deploy, this role is for you. The position reports to the Senior Manager, Systems Development and collaborates closely with global developers, architects, and application administrators to ensure our platform foundations are secure, efficient, and scalable. You Will: - Design, implement and maintain CI/CD pipelines using GitLab and AWS Code Pipeline for integration, automation, and infrastructure projects. - Develop and manage infrastructure-as-code (Terraform, TerraGrunt, CloudFormation) for consistent, versioned deployment environments. - Build observability and monitoring frameworks using DataDog, Cloudwatch and custom dashboards for integration health. - Automate environment provisioning and configuration management. - Review and remediate any vulnerabilities reported by SecEng monitoring tools like WIZ within the agreed upon SLA, ensuring compliance. - Proactively monitor for code obsolescence and upgrade any AWS code bases. - Collaborate with developers to containerize workloads and streamline Lambda deployment packaging and dependency management. - Enhance system reliability and deployment speed through automation of build/test/release workflows. - Support developers in managing staging and production release processes, including rollback plans and change validation. - Partner with architects to define DevOps best practices for security, scaling, and fault tolerance across integration services. - Participate in a production support rotation, triaging environment-level issues and improving alerting and recovery automation. Qualifications - BS in Computer Science, related field, or equivalent industry experience. - 7+ years of experience in DevOps or System Engineering roles. - Proven expertise in AWS services (Lambda, Step Functions, EC2, SQS/SNS, S3). - Hands-on experience with Terraform, TerraGrunt, GitLab CI/CD, AWS CDK and Infrastructure as Code principles. - Solid understanding of networking, security groups, VPC, and API gateway configurations. - Experience with containerization (Docker) and orchestration. - Familiar with Python and/or Javascript/Typescript scripting for automation. - Strong experience implementing monitoring, logging and alerting systems. - Understanding of deployment strategies (blue/green, canary, rolling). - A strong analytical mindset to identify complex issues, troubleshoot effectively, and propose innovative solutions. - The capacity to share knowledge, coach team members, and foster a learning environment. - Excellent communication and collaboration skills with global, distributed teams. - Proven ability to troubleshoot production systems and drive root-cause resolution. - The flexibility to adjust to changing priorities, new technologies, and evolving project requirements. - Comfortable operating in an Agile environment, and familiar with Sprint ceremonies like Daily stand-up, Sprint planning, Sprint Finalization etc. Benefits - At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. - You’ll have the freedom to explore, push boundaries, and grow beyond your role. - We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. - When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Equal Opportunity Employer Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Role Description We are looking for an experienced Senior DevOps Engineer. The ideal candidate will have a strong grasp of DevOps principles, technical expertise, and a focus on improving system performance and reliability. - Availability & Performance: Administer servers and virtual machines running Debian, configure load balancers, implement DDoS protection, and work with virtualization platforms (Proxmox VE). - Networking & Infrastructure: Configure networks, manage DNS, optimize routing and load balancing, and ensure high availability. - Automation & IaC: Develop and maintain infrastructure using Ansible, AWX, and Terraform. - Monitoring & Incident Management: Set up monitoring and alerting systems (Zabbix, Grafana, Victoria Metrics, Opsgenie), analyze logs, and troubleshoot system issues. - Containerization & Orchestration: Work with Docker and Kubernetes for application management, develop Helm charts, manage clusters, and integrate with CI/CD pipelines. - Data Systems: Configure and optimize HA solutions for Redis, Kafka, RabbitMQ, PostgreSQL, MongoDB, and ClickHouse. - Process Automation: Develop automation scripts using Python or Golang. - Communication & DevOps Culture: Collaborate with development and QA teams, promote DevOps best practices. - Continuous Improvement: Implement and maintain CI/CD pipelines, identify opportunities for process optimization and automation. Qualifications - 5+ years of experience in a similar role. - Strong knowledge of server hardware and experience with bare-metal hosting. - Excellent troubleshooting skills for production servers running Debian/Ubuntu. - Hands-on experience with virtualization: QEMU KVM, libvirtd, Proxmox VE. - Solid understanding of networking: TCP/IP, DNS, L2/L3 networks, routing, IPTables, VPN. - Experience configuring and managing Nginx. - Proficiency with Docker and Kubernetes, including Helm chart development. - Strong experience with IaC tools: Ansible, Terraform, etc. - CI/CD experience with GitLab CI, ArgoCD, Flux. - Experience working with PostgreSQL, Elasticsearch, Redis, MongoDB, ClickHouse. - Practical experience with Kafka and RabbitMQ. - Experience with monitoring tools: Zabbix, Prometheus, Victoria Metrics, Grafana, ELK Stack. Requirements - Experience with AWS or GCP (Nice to Have). - Programming skills in Python or Golang (Nice to Have). Benefits - 20 days of paid vacation, 5 family days and sick leave compensation. - Flexible workday start, allowing you to manage your schedule comfortably. - Support from a professional corporate coach and psychologist. - Regular internal and external activities, workshops, team trips, and corporate events. - Access to our internal knowledge base, meetups, and team-building initiatives. - Continuous learning opportunities: training in new technologies and ongoing support for your professional development.

Role Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Our Voice division is seeking a Senior DevOps Engineer to lead the automation of voice technology deployments across both on-premise data centers and public cloud environments. This is a high-impact role where you'll help shape the infrastructure that powers critical voice services, supporting both scalability and operational excellence. - Design, develop, and maintain Infrastructure as Code (IaC) frameworks to automate deployment of voice technologies. - Own and operate automation pipelines and infrastructure in a distributed, production-grade environment. - Lead IaC and DevOps best practices, ensuring systems are reliable, scalable, and secure. - Drive initiatives to modernize and optimize voice platform automation. - Analyse recurring network or platform incidents and introduce automation to reduce operational risk. - Deliver clear documentation and handoffs to operational teams to ensure seamless support and transition. - Provide technical guidance and support to operations and engineering teams when needed. - Promote a collaborative, agile work culture aligned with continuous delivery and DevOps principles. - Champion the customer experience by building reliable systems that support Five9's voice infrastructure. Qualifications - 5+ years of experience in engineering roles focused on DevOps, operations, or infrastructure preferably within telecom or service provider environments. - Proven hands-on experience with automation frameworks such as Ansible and Terraform, including writing and maintaining reusable modules. - Solid knowledge of AWS and GCP services with experience developing and deploying cloud-native infrastructure components. - Proficiency in Unix/Linux systems, emphasising CLI-based administration and shell scripting. - Experience designing and integrating RESTful APIs and web service workflows. - Strong background in CI/CD pipelines using GitLab, GitHub Actions, or similar platforms. - Excellent written and verbal communication skills in English; able to work effectively in distributed, cross-functional teams. Company Description Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: Privacy Policy . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.