Role Description We're looking for Icelandic speakers for several different projects right now! Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too! - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in Icelandic - Very good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Computer knowledge/tech savviness - Resourceful, able to multitask - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Benefits - Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you) - Competitive monthly salary + 2 extra salaries per year - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age Company Description

Role Description Mercier Consultancy is seeking a skilled and motivated Dutch Speaking Customer Representative to join our team. This position offers paid relocation to Greece and the chance to work remotely or at the office in a dynamic and supportive environment. - Provide customer service to Dutch-speaking customers through phone, email, and chat channels. - Address inquiries, resolve issues efficiently, and maintain a positive customer experience. - Learn and use company software and systems to support customers effectively. - Collaborate with team members to continually improve service delivery. - Enjoy the prestigious opportunity of relocating to Greece, with all related expenses covered! Qualifications - Fluency in Dutch both written and spoken is required. - Strong communication and interpersonal skills with a customer-focused attitude. - Ability to work independently in a remote setup while maintaining productivity. - Quick learner with adaptability to new tools and technologies. - Self-motivated and proactive individual. - No experience needed, but willingness to learn! - Willingness to relocate to Greece under paid relocation assistance. Benefits - Competitive Monthly Salary - Enjoy 2 Additional Yearly Bonuses - Monthly Performance Bonus - Paid Relocation - Airport Pick-Up - Paid Training - Health Insurance - Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece - And Much More... Company Description

• Provide friendly, professional voice-based support to customers across phone channels. • Respond to inbound customer calls in a timely and professional manner, aiming for a one-touch resolution where possible. • Handle customer disputes and complaints in line with company values, terms and conditions, and escalation procedures. • Implement client retention strategies to maximise long-term satisfaction and loyalty among members. • Meet and strive to exceed individual and team KPIs such as average handling time, first contact resolution, quality scores and customer satisfaction (CSAT). • Escalate complex enquiries to the appropriate team and follow up to ensure timely resolution. • Maintain strong working relationships with clinic, client and internal support teams to ensure seamless customer outcomes.

Role Description Join Mercier Consultancy as a Norwegian-Speaking Customer Agent and become a vital part of our team supporting a top-tier food delivery service in Greece! This exciting role comes with the benefit of paid relocation, allowing you to leverage your language talents and passion for customer service in a vibrant, rapidly expanding industry. In this role, you'll be the go-to support for Norwegian-speaking customers, expertly handling their questions, resolving challenges, and ensuring a seamless and positive experience from order to delivery. Your contributions will be essential in maintaining exceptional customer satisfaction through clear communication, timely assistance, and empathetic problem-solving. Thriving in a fast-paced environment, you'll juggle multiple tasks with ease, making every customer interaction not just effective but genuinely rewarding. Your Responsibilities - Offer outstanding customer support to Norwegian-speaking clients. - Assist customers with food delivery-related inquiries, providing solutions and information promptly. - Maintain detailed records of customer interactions in our CRM system. - Collaborate with the team to meet and exceed service level goals. - Participate in continuous training to stay updated on service offerings and best practices. Qualifications - Native fluency in Norwegian (written and spoken) is essential. - A minimum of B2 in English. - Strong dedication to providing top-tier customer service. - Previous experience in customer support or the food delivery industry is a plus but not mandatory. - Excellent communication and interpersonal skills. - Proactive, team-oriented individual with a positive attitude. - Strong problem-solving skills and attention to detail. - Willingness to relocate to Greece with full relocation support provided. Benefits - Competitive Monthly Salary. - Monthly Performance Bonus. - Fully Paid Relocation Package (Flight, Transfer and Hotel). - Health Insurance. - 2 Extra Salaries Per Year. - Support In Finding Accommodation After Hotel. - And More!