• Lead the implementation of digital worker voice programs • Train and provide technical support to suppliers • Manage grievance cases • Maintain regular communication with supplier management • Gather feedback from clients and suppliers

• Support growing teams across the enterprise and clinic channels, collaborating with cross functional work streams that drive success at scale across multiple customer channels. • Serve as a liaison between Customer Success and other parts of the business such as marketing, partnerships, and lab operations, maintaining feedback loops amongst these entities to facilitate a successful event. • Focus on execution for high value customer offering - onsite blood draw events: Collaborate closely with Marketing, Implementation, Customer Success, Customer Service to ensure seamless overall events including pre- and post-event work (mobile tour stops, onsite events at customer offices, and customer visits to GRAIL’s office). • Maintain project plans using prepared tracking tools to enable event project management leading up to and after an event Provide support to cross-functional partners to host blood draw events, both internally and with customers/prospects. • Request scheduling of vendors partners such as phlebotomists and ordering provider networks as it relates to testing events. • Serve as the lead for blood draw events (events will be a combination of remotely led and onsite), coordinating internal and external staff activities to create a high quality, effective process for customers, and addressing potential problems that may ariseCollect feedback and share best practices to enable future scaling. • Support events team by providing project support and post event reporting Maintain a working knowledge of the complex needs of a variety of events.

• Lead jailbreaking on the highest-stakes engagements • Personally develop universal jailbreaks against frontier closed- and open-weight models • Shape the jailbreaking research agenda in partnership with Kellin • Work directly with frontier labs and government agencies so findings lead to real mitigations

• Develop and package technical training content into modular, scalable curricula that maintain high standards across all Tiko markets. • Move our learning assets into the future by integrating digital-forward tools, from mobile-based learning and WhatsApp-driven polls to LMS-style content. • Ensure global training frameworks are adaptable, making certain that "technical" doesn't mean "unreachable" for our diverse end users and partners. • Act as the global technical lead for over 10 country trainers, providing the mentorship and tools they need to deliver world-class sessions. • Influence and align country-level teams to ensure training is delivered with consistency and excellence. • Create a communal space for trainers across Africa to share best practices, solving collaborative problems and eliminating "siloed" thinking. • Implement rigorous evaluation frameworks to measure training effectiveness—moving beyond "attendance" to proving "readiness." • Provide the global leadership team with clear data on trainer performance and learner outcomes to drive continuous improvement. • Constantly experiment with how we train our "triple threat" health offers to optimise for retention and real-world application.