Detect cancer early, when it can be cured.
Mobile Draw Experience Specialist
Location
California
Posted
44 days ago
Salary
$77K - $95K / year
Seniority
Senior
Job Description
Mobile Draw Experience Specialist
GRAIL
• Support growing teams across the enterprise and clinic channels, collaborating with cross functional work streams that drive success at scale across multiple customer channels. • Serve as a liaison between Customer Success and other parts of the business such as marketing, partnerships, and lab operations, maintaining feedback loops amongst these entities to facilitate a successful event. • Focus on execution for high value customer offering - onsite blood draw events: Collaborate closely with Marketing, Implementation, Customer Success, Customer Service to ensure seamless overall events including pre- and post-event work (mobile tour stops, onsite events at customer offices, and customer visits to GRAIL’s office). • Maintain project plans using prepared tracking tools to enable event project management leading up to and after an event Provide support to cross-functional partners to host blood draw events, both internally and with customers/prospects. • Request scheduling of vendors partners such as phlebotomists and ordering provider networks as it relates to testing events. • Serve as the lead for blood draw events (events will be a combination of remotely led and onsite), coordinating internal and external staff activities to create a high quality, effective process for customers, and addressing potential problems that may ariseCollect feedback and share best practices to enable future scaling. • Support events team by providing project support and post event reporting Maintain a working knowledge of the complex needs of a variety of events.
Job Requirements
- BA/BS degree or equivalent experience.
- 3 + years work experience with project management, project coordinating, account management, event planning, or event management or 2+ years accepted if candidates possess direct GRAIL experience.
- Ability to travel up to 90% to support onsite events.
- Positive “can do” attitude with a strong desire to roll up sleeves.
- Meticulously organized, consistent with follow through, oriented toward operations.
- Excellent face-to-face, verbal, and written customer service and communication skills.
Benefits
- flexible time-off or vacation
- a 401(k) retirement plan with employer match
- medical, dental, and vision coverage
- carefully selected mindfulness programs
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