GRAIL logo
GRAIL

Detect cancer early, when it can be cured.

Mobile Draw Experience Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 501-1,000Since 2016H1B SponsorCompany SiteLinkedIn

Location

California

Posted

44 days ago

Salary

$77K - $95K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Mobile Draw Experience Specialist

GRAIL

• Support growing teams across the enterprise and clinic channels, collaborating with cross functional work streams that drive success at scale across multiple customer channels. • Serve as a liaison between Customer Success and other parts of the business such as marketing, partnerships, and lab operations, maintaining feedback loops amongst these entities to facilitate a successful event. • Focus on execution for high value customer offering - onsite blood draw events: Collaborate closely with Marketing, Implementation, Customer Success, Customer Service to ensure seamless overall events including pre- and post-event work (mobile tour stops, onsite events at customer offices, and customer visits to GRAIL’s office). • Maintain project plans using prepared tracking tools to enable event project management leading up to and after an event Provide support to cross-functional partners to host blood draw events, both internally and with customers/prospects. • Request scheduling of vendors partners such as phlebotomists and ordering provider networks as it relates to testing events. • Serve as the lead for blood draw events (events will be a combination of remotely led and onsite), coordinating internal and external staff activities to create a high quality, effective process for customers, and addressing potential problems that may ariseCollect feedback and share best practices to enable future scaling. • Support events team by providing project support and post event reporting Maintain a working knowledge of the complex needs of a variety of events.

Job Requirements

  • BA/BS degree or equivalent experience.
  • 3 + years work experience with project management, project coordinating, account management, event planning, or event management or 2+ years accepted if candidates possess direct GRAIL experience.
  • Ability to travel up to 90% to support onsite events.
  • Positive “can do” attitude with a strong desire to roll up sleeves.
  • Meticulously organized, consistent with follow through, oriented toward operations.
  • Excellent face-to-face, verbal, and written customer service and communication skills.

Benefits

  • flexible time-off or vacation
  • a 401(k) retirement plan with employer match
  • medical, dental, and vision coverage
  • carefully selected mindfulness programs

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