• Drive the technical direction in close alignment with your product counterparts, direct engineering peers in other regions and the wider engineering community • Build and manage a team of exceptional engineers to design, develop, and deploy scalable solutions that meet client requirements on time • Be a player-coach who leads the team to build frameworks that supports highly performant ingestion and distribution of financial data and build AI-native products, moving from initial prototype to scalable production services with high velocity. • Advocate for standard methodologies, find opportunities for automation and optimizations in processes to increase throughput , latency and accuracy • Develop and maintain efficient process controls and accurate metrics that improve data quality as well as increase operational efficiency • Working in a fast-paced, dynamic environment to deliver high-quality results and drive continuous improvement

Role Description As a Sr. Development L3 Manager, you will lead a global development team, manage critical customer escalations, and resolve complex technical issues. You’ll coordinate between customers, support, engineering, product management and leadership providing prioritized short-term and long-term solutions including driving root-cause analysis and continuous team process improvement. - Lead and mentor a global L3 Engineering team handling critical customer escalations and resolving technical issues. - Solid team management/leadership experience for at least 10-15 people including hiring and performance reviews. - Oversee the full development escalation lifecycle—from intake, triage, action planning, resolution, closure and ultimately product deliverables. - Serve as the primary escalation liaison across customer, support, engineering, product management and C-Suite leadership teams to negotiate final resolutions safeguarding revenue from license renewals and new deployments. - Drive root-cause analysis (RCA) and lessons-learned cycles, championing continuous improvement. - Develop and deliver support KPIs, dashboards, incident reports, and escalate to weekly operational reviews. - Engage proactively with customers to gather feedback and build trust during high-pressure escalations. - Collaborate with product and engineering teams to triage defects, deliver timely bug fixes, and champion product changes to reduce customer issues and increase customer satisfaction. - Hands-on Enterprise software application product experience in past with Java stack, understanding build, deploy and CI/CD process. Strong enough to technically challenge team members and customers. Qualifications - 10+ years in enterprise technical operations, especially with IBM Sterling B2Bi or equivalent platforms. - Proven experience managing customer escalations and leading Engineering teams. - Demonstrated expertise in incident management, ITIL frameworks, RCA, SLA enforcement, and escalation governance. - Exceptional stakeholder management and communication skills under pressure (Both internal and external. C-Suite level preferred). - Skilled at juggling team and release priorities based on customer competing priorities. - Deep and detailed knowledge of enterprise software deployment, configuration, and management. - Solid understanding of database management, operating systems, networking, system integration, and performance tuning. - Fundamental Java, Cloud Technologies, Kubernetes knowledge. - Support the adoption of AI‑ and GenAI‑enabled engineering and support solutions that leverage trusted data to improve incident triage, escalation handling, and developer efficiency across platform and support teams. - Apply AI‑driven analysis of incident, escalation, and operational data to assist with root‑cause investigations, identify recurring issues, and drive continuous improvement in product stability and customer outcomes. - Partner with product, and platform teams to implement practical agentic AI use cases (e.g., intelligent routing, automated diagnostics, guided runbooks) that improve operational efficiency and reduce manual effort. - Utilize AI‑powered dashboards and insights to track SLIs/SLOs, support KPIs, and customer impact, enabling data‑driven prioritization and proactive issue management. - Coach and develop engineering teams in the effective and responsible use of AI‑assisted development and support tools, ensuring alignment with Precisely’s standards for data integrity, security, and governance. Preferred Requirements - Hands-on familiarity with on-prem IBM B2Bi infrastructure (AS2, SFTP, FTP, encryption, EDI protocols). - Experience with support tooling (Salesforce, KCS, ticketing systems) and operational reporting dashboards. - Exposure to hybrid or cloud migration strategies as part of evolving support models. - Extensive agile software development experience. - SRE mindset: setting and managing SLIs/SLOs, implementing self-healing systems (auto-scaling, failover), and enhancing reliability and availability. Benefits - This is a remote position anywhere in the US.

• Lead multiple engineering teams within a product domain, ensuring predictable delivery, strong execution, and high engineering standards • Partner closely with Product Leaders, Architects, and stakeholders to align technical decisions and delivery plans with business goals • Drive a culture of ownership, accountability, collaboration, quality, and continuous improvement across teams • Support teams in designing scalable, maintainable solutions while balancing delivery speed, technical debt, and long-term product health • Improve engineering processes, delivery effectiveness, operational maturity, and cross-team collaboration • Foster experimentation, fast feedback loops, pragmatic decision-making, and adoption of modern engineering practices • Mentor and develop engineers, support career growth, performance management, and leadership development • Participate in hiring, organizational scaling, and resource planning across the domain

• Lead multiple engineering teams within a product domain, ensuring predictable delivery, strong execution, and high engineering standards • Partner closely with Product Leaders, Architects, and stakeholders to align technical decisions and delivery plans with business goals • Drive a culture of ownership, accountability, collaboration, quality, and continuous improvement across teams • Support teams in designing scalable, maintainable solutions while balancing delivery speed, technical debt, and long-term product health • Improve engineering processes, delivery effectiveness, operational maturity, and cross-team collaboration • Foster experimentation, fast feedback loops, pragmatic decision-making, and adoption of modern engineering practices • Mentor and develop engineers, support career growth, performance management, and leadership development • Participate in hiring, organizational scaling, and resource planning across the domain