Role Description We are looking for a driven, detail-oriented, and analytical QA Analyst to support our Mortgage Program. In this role, you will play a critical part in ensuring service excellence by evaluating customer interactions, driving quality compliance, and influencing process improvements that directly impact customer satisfaction and business performance. This is a high-visibility role where you will not only assess quality but also help shape the overall customer experience strategy through insights, collaboration, and continuous improvement initiatives. - Champion Quality Analyst by monitoring, evaluating, and ensuring consistent quality across customer interactions within the mortgage program. - Drive quality performance by ensuring adherence to established processes, compliance standards, and service guidelines. - Analyze trends and insights from customer interactions and operational data to identify gaps, risks, and improvement opportunities. - Influence process improvements by recommending actionable strategies that enhance efficiency, accuracy, and customer satisfaction. - Deliver meaningful reports to leadership with clear, accurate, and timely insights on performance and quality metrics. - Strengthen stakeholder relationships by collaborating closely with operations, training, and client teams to align expectations and resolve recurring issues. - Support team capability building by sharing feedback, coaching insights, and best practices to improve overall team performance. - Contribute to business impact by ensuring quality initiatives directly support KPI achievement and service excellence goals. Qualifications - At least 1 year experience in quality assurance, process improvement, or operations support (BPO financial/mortgage experience is an advantage). - Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements. - Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis. - Excellent communication skills — able to present insights clearly in both written and verbal formats. - Ability to work in a fast-paced, performance-driven environment with strong attention to detail. - Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams. - A proactive, solution-oriented mindset with a strong sense of ownership and accountability. - Experience in customer experience, quality assurance, or process transformation is highly valued. Benefits - Be part of a high-impact Mortgage Program where your insights directly shape customer satisfaction. - Work in a collaborative environment that values innovation, data-driven decisions, and continuous improvement. - Gain exposure to leadership-level reporting and cross-functional initiatives. - Opportunity to grow into senior roles within Quality, Operations, or Customer Experience leadership tracks.

• Assists OP leadership with the development, implementation, monitoring and process improvements of the OP Specialty coding section • This includes: section policies and procedures, policies and procedures rolled out to clinical areas, share point sites and other tools that assist in the management and communication of specialty coding functions, job tasks and productivity standards • Assists manager with employee development • Assists the management team with Fiscal Management of coding resources and processes • Assists the management team in Quality and organizational improvement to include, but not limited to, collaborating with clinical departments to resolve coding and billing issues • Serves as specialty coding knowledge SME

Role Description The Strategy and Innovation Analyst will help develop an IT strategy that aligns with the organization’s goals. This role will report to the Senior Director of Strategy and Innovation. Key tasks include: - Market research and developing content for innovation. - Creating document recommendations for key stakeholders. - Working with business owners to identify key issues, articulate problems, develop solutions, and make recommendations. - Conducting research to identify the healthcare landscape and needs for our organization. - Analyzing data to inform strategic decisions. - Assisting in the development and implementation of innovation and/or strategic projects. - Collaborating with internal teams to align strategies and goals. - Assisting in the preparation of reports and presenting to communicate findings and recommendations to leadership. - Leading a small-sized strategy project under the guidance of Strategy leadership. - Keeping up with industry trends and technological advancements that could impact our organization. - Being an organizational champion of innovation and technology. Qualifications - Bachelor's Degree in Computer Science, Life Sciences, Business, or a related field, or 3-5 years of relevant experience required. - Minimum of 3 years experience in strategy, analytics, consulting in healthcare operations. - Knowledge of current and emerging technologies and applying them to support business goals. - Familiarity with healthcare consumer journey mapping and redesigning. - Experience with forecasting and market analysis. - Strong communication and collaboration skills with problem-solving abilities. - Ability to build strong relationships with internal and external stakeholders. - Strong knowledge in data analysis tools; Excel, SQL, PowerBI, or similar. Benefits - Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support. - Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions. - DailyPay -- access your pay when you need it! - On the Goga well-being platform, featuring self-care tools and resources. - Access Care.com for backup childcare, elder care, and household services. - Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP). - Tuition reimbursement and educational partnerships. - Employee discounts and savings programs on entertainment, travel, and lifestyle. - Access to Pryor Online Learning for free online personal development classes.

Role Description CTG is seeking to fill an Epic Cadence & Radiant Analyst – Guided Scheduling Initiative position for our client. Location: Atlanta, GA (Remote) Duration: 5 months - Lead and support the implementation and optimization of Guided Scheduling workflows across scheduling and imaging operations. - Evaluate current-state scheduling processes and identify opportunities to improve patient access, scheduling efficiency, and workflow standardization. - Design, configure, and optimize decision-tree-based scheduling logic within Epic Cadence. - Collaborate with operational leaders and clinical stakeholders to align scheduling workflows with business and patient care objectives. - Drive adoption of Guided Scheduling tools and best practices across departments. - Monitor and analyze scheduling KPIs including patient access, utilization, throughput, and no-show rates. - Build, maintain, and optimize provider templates, visit types, scheduling protocols, and appointment rules within Epic Cadence. - Troubleshoot scheduling-related issues and provide ongoing support to end users and operational teams. - Support imaging-related scheduling workflows within Epic Radiant. - Maintain exam, order, and workflow configurations related to radiology scheduling and patient access. - Partner with radiology leadership to improve imaging throughput, utilization, and scheduling accuracy. - Participate in workflow design sessions, build reviews, testing cycles, and go-live readiness activities. - Support unit testing, integrated testing, user acceptance testing (UAT), and post-go-live hypercare activities. - Provide documentation, training support, and knowledge transfer to operational and technical teams. - Collaborate closely with internal Epic analysts, IT leadership, access teams, radiology staff, and front-desk operations. Qualifications - Strong expertise in Epic Cadence scheduling workflows and configuration. - Hands-on experience with provider template build and optimization. - Deep understanding of Guided Scheduling concepts and scheduling standardization strategies. - Knowledge of Epic Radiant workflows and imaging scheduling dependencies. - Ability to analyze operational workflows and recommend process improvements. - Experience configuring scheduling rules, protocols, and decision-tree logic. - Strong troubleshooting and problem-solving capabilities in complex healthcare scheduling environments. - Excellent communication and stakeholder management skills. - Ability to work effectively with both operational teams and technical/Epic resources. - Familiarity with cross-module impacts including Prelude and Resolute is preferred. - Strong documentation, testing, and training support skills. Requirements - Current Epic Cadence certification required. - Current Epic Radiant certification required. - Proven experience supporting and optimizing Epic scheduling environments. - Experience with Guided Scheduling implementations or optimization initiatives preferred. - Experience supporting patient access, throughput, or scheduling transformation projects preferred. - Experience working within radiology scheduling operations and imaging workflows preferred. - Demonstrated success collaborating with cross-functional healthcare operational and IT teams. - Experience participating in full project lifecycle activities including build, testing, go-live, and support. Benefits - The expected base salary for this position ranges from $75.00 to $90.00/hour. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered. To Apply To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!