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GT logo
GT

GT provides clients with offshore product teams from CEE, a product development studio & data science services.

Middle Application Support Engineer – TMS

Application EngineerApplication EngineerFull TimeRemoteSeniorTeam 51-200Since 2019H1B SponsorCompany SiteLinkedIn

Location

Poland

Posted

99 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishAWSCloudKubernetesPythonRubySQLSwift

Job Description

Middle Application Support Engineer – TMS

GT

• Provide advanced application support for our promotion platform, addressing and resolving issues promptly to ensure optimal system performance. • Collaborate with the development team to diagnose and troubleshoot application-related issues, identifying root causes and implementing effective solutions. • Gain a strong understanding of our platform capabilities so you may confidently interface with internal/vendor technical teams for smooth integrations and troubleshooting • Monitor system performance and conduct regular health checks to proactively identify potential issues and areas for improvement. • Participate in incident response to ensure swift resolution of anomalies detected in internal platforms, downstream client environments, as well as partner systems. • Contribute to official incident response reports providing a timeline of key moments, root cause analysis, and recommendations for system and process improvements to prevent recurrence. • Develop and maintain support documentation, including troubleshooting guides, FAQs, and system configuration details. • Assist in the deployment of new releases and updates, ensuring smooth transitions and minimal disruption to services. • Contribute to the continuous improvement of support processes and tools, leveraging feedback and data to enhance efficiency and effectiveness. • Configure and maintain cloud environments for application runtimes utilizing automated scripts to streamline deployment, scaling, and management processes, ensuring optimal performance and reliability. • Participate in an on-call rotation to support live promotions, production incidents, go-live activities, and urgent troubleshooting needs, ensuring timely investigation, escalation, and communication with relevant stakeholders.

Job Requirements

  • 3+ years of professional experience as a DevOps Engineer, Application Support Specialist, Software Engineer, or equivalent.
  • Skill with system scripting languages such as Python, Ruby, or Bash/Zsh.
  • Understanding of HTTP & REST APIs, with knowledge of how to test using tools such as curl or Postman.
  • Proficient in basic SQL, with the ability to execute standard SQL commands from the command line to satisfy ad-hoc support requests.
  • Good working knowledge of cloud computing concepts.
  • Strong understanding of AWS (S3, Elasticache, Cloudfront) services and security best practices.
  • Experienced with centralized logging systems such as Graylog or Loki, with strong skills in writing sophisticated queries to extract, analyze, and monitor log data for operational insights and troubleshooting.
  • Solid understanding of security and encryption practices.
  • Knowledge and understanding of Kubernetes concepts.
  • Experience with proxy, debugging, and profiling tools.
  • Proficiency in reading and writing XML/XSD.
  • Comfortable with version control such as GIT.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
  • Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
  • Proactive, detail-oriented, and able to work independently as well as part of a team.

Benefits

  • Health insurance
  • Psychotherapy assistance allowance
  • Gym allowance
  • Individual educational budget
  • Paid vacations.
  • Paid sick leaves.
  • All public holidays are paid days off.

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