- Own incoming customer queries through Jira Service Management and our customer support phone line. Triage, investigate, resolve, and keep SLAs on track. - Monitor the customs declaration process in CAS from start to resolution. Fix errors, work through follow-up tasks, and act on alerts before they block the customer. - Investigate declaration issues in CAS by interpreting error messages, validating data, and identifying root causes. - Resolve directly where possible, including taking actions in CAS or on customer-facing customs platforms when appropriate, or escalate to Product Support or 3rd Line with a clear reproduction path. - Advise customers on the right course of action and step in proactively to safeguard business continuity. - Collaborate with Product, Engineering, and Sales. Log clean bug reports in Jira, advocate for impactful fixes, and feed customer input into the roadmap. - Contribute to our Confluence knowledge base by recording resolved issues clearly so they can be referenced and reused the next time they come up.

• Provide input into revenue targets and strategies to support the Partnership • Use various donor research and relationship building methods • Work with other Development team members to steward CA-based donors • Draft concept papers, grant proposals and grant reports, as required • Maintain contact and prospect information in Salesforce

Role Description Join our team as a Territory Manager (South UK). Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, the company utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. The goal is to support enduring change in clinical practice that reduces challenges of respiratory patients, improves healthcare outcomes, and alleviates cost. Sentec applies the latest scientific results and engineering technologies across the three core platforms: - Transcutaneous monitoring - Intrapulmonary percussive ventilation - Electrical impedance tomography The company researches, develops, and manufactures all products exclusively in-house. Sentec earned Kununu’s Top Company award in 2025 and 2026. Key Responsibilities - Achieve regional sales budget - Build and expand a loyal reliable network of KOL's and reference centers - Create early adopters (new technology) - Manage direct end user sales (targets, pricing, marketing plans) - Initiate and manage local product launches - Perform high impact product launches - Initiate and manage regional marketing and education programs Qualifications - A minimum of 5 years of sales experience with respiratory care products, patient monitoring or other neonatal care products/concepts is mandatory - Clinical background in NICU, ICU or Respiratory desirable - Proven track record within the targeted market segments selling capital equipment and related consumables/supplies - Familiar with MS Office Suite, including MS Dynamics 365 - High energy level, can cope with 70-80% travel time - Located in Greater London and Reading area Benefits - Meaningful activity on products that enable a personalized therapy for patients - Flat hierarchy, short decision-making processes, interdisciplinary collaboration - Opportunity to contribute and develop your skills in an agile company Policy for Unsolicited Applications We do not accept any unsolicited applications from recruiters or recruitment agencies without a prior written agreement between both parties. Therefore, we will not be liable for any commission, fee, or expense for candidates submitted spontaneously. Any application sent without a prior agreement will be considered a direct application and will not be subject to any commission rights.

Title: Sr. Manager – Business Alliances Location: Remote (United States) Department: Business Alliances-817000 Job Description: Role Purpose Lead CBTS’s Cisco-centric business alliances strategy by building, managing, and scaling high-impact partner relationships that accelerate revenue growth, expand market presence, and enhance Cisco-based solution offerings. This role drives cross-functional alignment to maximize the value of Cisco and adjacent ecosystem partnerships. Key Responsibilities - Define and execute a long-term Cisco-focused partner strategy, aligning with CBTS growth objectives and Cisco GTM priorities. - Build and maintain executive-level relationships with Cisco stakeholders and strategic ecosystem partners to drive joint innovation and market expansion. - Develop and scale joint go-to-market (GTM) motions with Cisco, including co-selling, cross-selling, and partner-led demand generation. - Own the end-to-end Cisco partner lifecycle, including onboarding, enablement, governance, and performance management frameworks. - Lead quarterly and monthly business reviews (QBRs/MBRs) with Cisco and key partners to ensure alignment, accountability, and revenue acceleration. - Drive Cisco-related pipeline growth and revenue performance, including partner-sourced and partner-influenced opportunities. - Collaborate with Sales and Delivery teams to ensure successful positioning and execution of Cisco solutions across the portfolio. - Translate Cisco partner insights into product and solution strategy, influencing CBTS offerings and market differentiation. - Govern joint marketing initiatives with Cisco, including campaigns, events, and account-based marketing strategies. - Partner with Legal, Finance, and Procurement to structure complex Cisco and partner agreements, ensuring compliance and scalability. - Monitor alliance health, risks, and outcomes; deliver executive-level insights and recommendations to senior leadership. Key Performance Indicators (KPIs) - Cisco-driven partner-sourced and partner-influenced revenue - Growth of qualified pipeline through Cisco alliances - Expansion and effectiveness of Cisco strategic partnerships - Partner engagement, satisfaction, and Cisco program alignment - GTM execution effectiveness (co-sell wins, campaign ROI, pipeline conversion) Skill & Competency Profile Technical Skills Skill Level Cisco Partner Portals & Tools (CCW, Partner Hub, etc.) 3 Power BI (Analytics & Reporting) 3 Microsoft Office Suite 4 Salesforce (CRM / Pipeline Management) 4 Organizational & Program Management 3 Negotiation & Deal Structuring 3 Problem Resolution 3 Executive Communication & Presentation 3 Relationship & Stakeholder Management 3 Functional Competencies Competency Cisco Alliance & Partner Relationship Management Partner Program Compliance (Cisco-specific) Joint Business Planning (Cisco & OEMs) OEM Pipeline & Revenue Reporting Escalation Management & Resolution Cross-Functional Enablement (Sales, Delivery, Marketing) Certifications (Preferred) - Cisco Certified (e.g., CCNA, CCNP, CCIE – preferred but not mandatory) - Cisco Partner Program or Alliance Certifications - Relevant cloud or OEM certifications aligned with Cisco ecosystem Qualifications & Experience - Education: Bachelor’s degree in Business, Engineering, IT, or related field required; MBA preferred - Total Experience: 18+ years - Relevant Experience: 12–15+ years in Cisco alliances, OEM partnerships, or ecosystem leadership roles - Proven success driving Cisco-related revenue growth and GTM strategy execution $111,000-145,000 #LI-Remote #LI-PF2 The compensation range in this posting reflects the Company’s good‑faith estimate at the time of publication. The applicable base pay range for any individual will be determined based on the candidate’s designated primary work location as well as factors including role scope and responsibilities, required qualifications, and the individual’s experience, education, skills, knowledge, and performance. Certain positions may also be eligible for additional compensation such as discretionary merit increases, bonuses, or sales‑based variable compensation in accordance with applicable plans and role requirements.