Customs4trade

- Own incoming customer queries through Jira Service Management and our customer support phone line. Triage, investigate, resolve, and keep SLAs on track. - Monitor the customs declaration process in CAS from start to resolution. Fix errors, work through follow-up tasks, and act on alerts before they block the customer. - Investigate declaration issues in CAS by interpreting error messages, validating data, and identifying root causes. - Resolve directly where possible, including taking actions in CAS or on customer-facing customs platforms when appropriate, or escalate to Product Support or 3rd Line with a clear reproduction path. - Advise customers on the right course of action and step in proactively to safeguard business continuity. - Collaborate with Product, Engineering, and Sales. Log clean bug reports in Jira, advocate for impactful fixes, and feed customer input into the roadmap. - Contribute to our Confluence knowledge base by recording resolved issues clearly so they can be referenced and reused the next time they come up.

- Convert sales opportunities into new customers by building strong client relationships and identifying further business potential. - Master the full sales process – from prospecting through to proposals, negotiations, and deal closure – while clearly communicating our value proposition. - Drive long-term success by addressing customs-related challenges, staying ahead of market trends, offering strategic insights, and collaborating with internal teams to refine our offerings. - Ensure a smooth onboarding by coordinating handovers to the project implementation team and monitoring client satisfaction, while continuously sharing customer insights to improve our software. - Focus on meaningful partnerships involving mid- to large-scale deals. - Play a central role in positioning our company as a category leader.