Role Description As Processing Assistant Trainer, you will both do the work (as needed) and improve how the work is taught. You will train new and existing processing assistants onshore and offshore on assistant processing tasks, appraisal ordering, system use, and Encompass across all processing business channels, while also building a more modern, scalable training program. - Build a scalable, multi-modal curriculum that includes self-paced modules, short videos, interactive job aids, and searchable knowledge bases. - Deliver training through the right format for the topic, mixing live sessions, recorded walkthroughs, AI-assisted practice, and async content. - Measure what’s working by tracking ramp time, knowledge checks, error rates, and post-training performance. - Provide clear, objective performance feedback on trainees and surface patterns that point to process or system improvements. - Stand up training for new operational rollouts, LOS changes, and process updates quickly. - Be the go-to resource for new processing assistants during ramp-up, capturing recurring questions and turning them into job aids or FAQs. - Direct traffic and assist when needed to help clear out backlogged tasks. - Encourage and motivate trainees as they calibrate to new experience. - Build out Phased Training as a clear upskilling track for processing assistants. - Cover Processors pipelines in their absence as needed. - Look for ways to use technology, including AI tools, to reduce repetitive training overhead. Qualifications - 2+ years as a processing assistant or equivalent. - Strong understanding of FHA, VA, GSE, and Chattel lending. - Excellent listening, organizational, and time management skills. - Ability to work under stressful deadlines and manage competing priorities. - Strong interpersonal communication and team building skills. - Strong training, public speaking, and presentation skills. - Excellent communication skills, attention to detail, and ability to develop quality training material. - Proficient in time management, organization, planning, and prioritization. - Proficient in Microsoft Word, Excel, Outlook, and PowerPoint. - Construction to Perm (CTP) or New Construction loan experience a plus. - Comfort with technology and willingness to try new tools. - A creative, problem-solving mindset. Requirements - Strong training, public speaking, and presentation skills. - Excellent communication skills and attention to detail. - Proficient in Microsoft Office Suite. - Experience with AI-assisted training tools is a plus. Benefits - Medical, Dental, Vision, Life insurance. - 401K match. - PTO and Sick Time. - 10 Paid Holidays. - Remote work opportunities.

• Classificar e lançar notas fiscais no sistema e banco. • Classificar e preparar lançamentos diversos. • Lançar pagamentos dos fornecedores. • Controlar a conciliação bancária. • Realizar fechamento financeiro e contábil.

Lead Disability Assistant Location: Westborough, MA Shift: Day Exempt/Non-Exempt: Non-Exempt Business Unit: ForHealth Consulting Department: ForHealth Consulting - Disability Services - W401800 Job Type: Full-Time Union Code: Union Position-W28-SHARE Num. Openings: 10 Work Location: 100% Remote Salary Minimum: USD $43,222.40/Yr. Salary Maximum: USD $58,292.00/Yr. POSITION SUMMARY: Under the general supervision of the Operations Manager, the Lead Disability Assistant is responsible for the coordination of administrative processing of disability determinations for all in and out of state contracts. This position is responsible for making strategic decisions on case assignment and for keeping cases on timeline. The Lead Disability Assistant is responsible for work flow management and training of Disability Assistants as well as performing those front line functions when necessary to maintain unit production standards. This position is the primary hub for all incoming/outgoing correspondence, disability supplements, and is the primary interface with clients, agencies, and DES staff regarding incoming and outgoing medical information, mail, transportation and records. Decisions made in this area directly impact the timeline for the disability review process, the workload of review staff, and the determination of benefits for all in and out of state agency applicants. The Lead Disability Assistant is a primary customer service interface for DES' SPMP with clients and external agencies. ESSENTIAL FUNCTIONS: - Manage unit work flow, assuring the proper numbers of Disability Assistants are assigned to each task on a daily basis. - Train new and existing Disability Assistants in work functions and job duties. - Monitor customer service phone queues for adequate coverage and provide call escalation response for front line staff. - Monitor unit key performance indicators. - Act as unit Disability Liaison for agency partner inquiries and issues. - Track priority case requests and ensure prompt completion of work on such cases. - Initial review of all disability supplements for accuracy, completeness, and alerting SPMP of priority cases and of important clinical information contained in cases. - Make complex decisions regarding privacy matters associated with the clients case, including determination of who DES may exchange information with regarding the clients case, what information may be mailed, and what is required, by HIPAA, to allow conversations to take place. These decisions are conveyed to SPMP through detailed case notes and individual consultation. - Determine if requests for information are legally complete, communicate with agencies about cases that do not meet HIPAA requirements for protected healthcare information and consult with SPMP about decisions regarding whether to return to cases to the agencies or clients for further development. - Telephone contact with clinical treating sources to assure timely receipt of clinical information at the request and direction of SPMP. - Review information in external databases such as the Massachusetts Medicaid Information System and MassHealth MA21databases in order to identify cases that SPMP could complete quickly. - Coordinate transportation of clients to consultative examinations and provide feedback to SPMP on unusual circumstances that would impact the review process. - Make decisions for rescheduling of clients clinical evaluations, based upon agency guidelines and provides input and feedback to SPMP. Explain complex state and federal regulations to clients, agencies and medical providers, answer disability process questions as they arise. - Perform other duties as required. REQUIRED QUALIFICATIONS: - 2-Year College Degree in business or a related field - 5-7 years of relevant office experience - Demonstrated knowledge of medical terminology or willingness to take a course in Medical Terminology - Knowledge of HIPAA laws and regulations especially as it refers to the confidentiality of PHI - Knowledge of Microsoft Office products, Word, Excel, PowerPoint, and Outlook - Demonstrated ability to monitor and generate reports - Requires organizational and excellent interpersonal skills, oral and written communication skills necessary to interact with all levels of personnel. PREFERRED QUALIFICATIONS: - Experience in a medical setting - Knowledge of DEScovery database - Experience working as a member of an inbound/outbound call center - Experience training staff on complex tasks - Ability to create power point demonstrations for the purpose of training staff - Thorough understanding of DESs processes and procedures pertaining to all in and out of state contracts - Ability to create processes and procedures for new programs as need arises. Posting Disclaimer: This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Role Description The Telephone Service Assistant will provide first-point engagement for Nisa Foundation’s Centralized Nisa Line, a triage-based 18-hour support and referral line for women and families in crisis. The intern will receive structured training in active listening, trauma-informed communication, confidentiality, and crisis de-escalation, followed by guided shifts alongside trained volunteers or staff. This role is ideal for students in social work, psychology, counselling, community services, or related disciplines who want direct experience in frontline crisis and referral work. Key Responsibilities - Tier 1 Support & Client Engagement - Answer incoming calls, chats, or text messages during scheduled Tier 1 shifts (evenings, weekends, or overnights). - Conduct brief triage using approved scripts to assess needs and identify risk levels. - Route callers to Tier 2 support as needed, based on safety indicators and escalation protocols. - Provide callers with accurate information, emotional support, and resource referrals. - Offer multilingual support in English plus one additional language (Urdu, Arabic, or French). - Documentation & Confidentiality - Record non-identifiable call summaries, triage notes, and referral details in the CRM system. - Maintain strict confidentiality and uphold trauma-informed communication standards. - Ensure all interactions follow organizational policies, safeguarding, and ethical guidelines. - Team Collaboration & Continuous Improvement - Participate in weekly debrief sessions and reflective supervision meetings. - Assist with scheduling coordination and coverage planning for Tier 1 shifts. - Provide feedback to support ongoing enhancement of scripts, workflows, and service quality. Qualifications - Current student or recent graduate in social work, psychology, counselling, community services, or related fields. - Strong interpersonal and communication skills, with comfort engaging in sensitive conversations. - Ability to remain calm, empathetic, and professional during high-stress situations. - Demonstrated ability to follow scripts, protocols, and safety procedures. - Multilingual ability (English + Urdu, Arabic, or French) is a strong asset. - Familiarity with online communication platforms and Microsoft Office/Google Workspace is preferred. - Must be a self-starter who can work independently and manage shift responsibilities reliably. Requirements - This position is part of the Canadian government’s summer job program. - Candidate must be legally eligible to work in Canada (Canadian citizen, permanent resident of Canada, or a protected person within the meaning of the Immigration and Refugee Protection Act). - Able to provide a valid Social Insurance Number (SIN). - Must be between 15 and 30 years of age at the start of the employment. - Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations. Benefits - Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.