Nisa Foundation is a community-based charity that has promoted safety, security, and mental wellness for racialized women across Canada since 2014. The organization provides toll-free peer-to-peer counseling services, transitional homes for women & children fleeing abuse or homelessness, and facilitates educational workshops. Nisa Foundation's mission is to transform communities by engaging, equipping, and enriching the lives of women and children to reach their full potential.
Telephone Service Assistant
Location
Canada
Posted
18 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Telephone Service Assistant
Nisa Foundation
Role Description The Telephone Service Assistant will provide first-point engagement for Nisa Foundation’s Centralized Nisa Line, a triage-based 18-hour support and referral line for women and families in crisis. The intern will receive structured training in active listening, trauma-informed communication, confidentiality, and crisis de-escalation, followed by guided shifts alongside trained volunteers or staff. This role is ideal for students in social work, psychology, counselling, community services, or related disciplines who want direct experience in frontline crisis and referral work. Key Responsibilities - Tier 1 Support & Client Engagement - Answer incoming calls, chats, or text messages during scheduled Tier 1 shifts (evenings, weekends, or overnights). - Conduct brief triage using approved scripts to assess needs and identify risk levels. - Route callers to Tier 2 support as needed, based on safety indicators and escalation protocols. - Provide callers with accurate information, emotional support, and resource referrals. - Offer multilingual support in English plus one additional language (Urdu, Arabic, or French). - Documentation & Confidentiality - Record non-identifiable call summaries, triage notes, and referral details in the CRM system. - Maintain strict confidentiality and uphold trauma-informed communication standards. - Ensure all interactions follow organizational policies, safeguarding, and ethical guidelines. - Team Collaboration & Continuous Improvement - Participate in weekly debrief sessions and reflective supervision meetings. - Assist with scheduling coordination and coverage planning for Tier 1 shifts. - Provide feedback to support ongoing enhancement of scripts, workflows, and service quality. Qualifications - Current student or recent graduate in social work, psychology, counselling, community services, or related fields. - Strong interpersonal and communication skills, with comfort engaging in sensitive conversations. - Ability to remain calm, empathetic, and professional during high-stress situations. - Demonstrated ability to follow scripts, protocols, and safety procedures. - Multilingual ability (English + Urdu, Arabic, or French) is a strong asset. - Familiarity with online communication platforms and Microsoft Office/Google Workspace is preferred. - Must be a self-starter who can work independently and manage shift responsibilities reliably. Requirements - This position is part of the Canadian government’s summer job program. - Candidate must be legally eligible to work in Canada (Canadian citizen, permanent resident of Canada, or a protected person within the meaning of the Immigration and Refugee Protection Act). - Able to provide a valid Social Insurance Number (SIN). - Must be between 15 and 30 years of age at the start of the employment. - Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations. Benefits - Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.
Related Guides
Related Categories
Related Job Pages
More Administrative Assistant Jobs
Administrative and Bookkeeping Assistant
PavagoPavago specializes in connecting businesses with top-tier offshore talent in operations, sales, and marketing, offering a comprehensive recruitment solution designed to reduce cost
Administrative & Bookkeeping Assistant Remote Candidate Sourcing Mexico Colombia Brazil Costa Rica Description Job Title: Admin Assistant (Bookkeeping & Inventory Management) Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are seeking a highly detail-oriented and proactive Admin Assistant to support the financial and operational backbone of a creative, service-driven business. This role plays a critical part in maintaining accuracy across bookkeeping, payroll, inventory tracking, and vendor management while ensuring day-to-day operations remain organized, efficient, and reliable. This is a hands-on, execution-focused role ideal for someone who enjoys working with systems, numbers, documentation, and operational processes. The ideal candidate is highly organized, dependable, and capable of independently managing multiple responsibilities in a remote environment. You will help create operational clarity by ensuring financial records, inventory systems, vendor relationships, and reporting processes are consistently maintained with precision and professionalism. Responsibilities Bookkeeping & Financial Operations • Manage daily bookkeeping activities and maintain organized, accurate financial records • Process invoices, expenses, reconciliations, and transaction tracking • Support payroll calculations and ensure timely and accurate payment processing • Prepare and organize required financial and tax documentation • Assist in maintaining compliance with financial processes and reporting standards • Support implementation and optimization of accounting systems and workflows • Maintain organized digital records for financial reporting and audit readiness Inventory Management • Monitor inventory levels, stock movement, and usage trends • Coordinate inventory ordering and restocking processes • Maintain accurate inventory tracking systems and documentation • Identify shortages, overstocking, or inefficiencies and proactively recommend solutions • Generate inventory reports and cost tracking summaries as needed Vendor & Expense Management • Build and maintain professional vendor relationships • Track vendor invoices, contracts, payment schedules, and obligations • Execute expense management and vendor optimization initiatives • Coordinate vendor communications regarding orders, billing, or service issues • Support cost control and operational efficiency efforts Administrative & Operational Support • Maintain organized documentation across bookkeeping, inventory, and vendor systems • Create and update spreadsheets, trackers, and operational reports • Support internal process consistency and administrative workflows • Ensure data accuracy across reports, systems, and operational records • Assist leadership with administrative and operational support tasks as needed What Makes You a Strong Fit • Highly detail-oriented with strong accuracy and organizational discipline • Reliable, proactive, and comfortable working independently in a remote environment • Strong problem-solving mindset with the ability to manage multiple responsibilities calmly • Enjoys creating structure, maintaining systems, and improving operational processes • Communicates professionally and effectively with vendors and internal stakeholders • Process-driven with strong ownership and follow-through Required Experience & Skills • Proven experience in bookkeeping, accounting support, or financial administration • Hands-on experience with inventory management and vendor coordination • Strong proficiency with QuickBooks, Square, or similar accounting/payment systems • Advanced Microsoft Excel or Google Sheets skills for reporting, analysis, and tracking • Excellent written and verbal communication skills • Strong organizational and time-management abilities • Ability to prioritize tasks and manage workflows independently Preferred Experience & Tools • Previous experience supporting small businesses, creative agencies, or service-based businesses • Familiarity with U.S. small business tax processes and compliance requirements • Experience with inventory management systems and operational reporting • Exposure to payroll processing and vendor contract management • Experience creating operational SOPs or process documentation Education • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred • Relevant certifications or bookkeeping/accounting training are a plus What Does a Typical Day Look Like? An Admin Assistant in this role focuses on maintaining operational accuracy and supporting efficient business workflows. You will: • Manage and reconcile financial transactions and bookkeeping records • Process payroll-related tasks and maintain compliance documentation • Monitor inventory levels and coordinate restocking activities • Communicate with vendors and manage payment tracking • Update spreadsheets, reports, and operational documentation • Support process organization and improve administrative efficiency In essence: you ensure financial accuracy, operational consistency, and organized systems that help the business run smoothly every day. Key Metrics for Success (KPIs) • Accuracy and timeliness of bookkeeping and payroll processing • Inventory accuracy and stock availability • Vendor performance and expense optimization • Compliance with reporting and documentation requirements • Organization and reliability of operational systems and records • Timely completion of administrative and financial workflows
Assistant Country Format Coordinator
iHeartMediaThe #1 Audio company in America - Reaching 9 out of 10 Americans Every Month
Title: Assistant Country Format Coordinator Location: Virtual, WA Job Description: remote type Remote Position time type Full time job requisition id Req38417 iHeartMedia Current employees and contingent workers click here to apply and search by the Job Posting Title. The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have: - More #1 rated markets than the next two largest radio companies combined; - We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix; - iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America; - We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour; - iHeartRadio is the #1 streaming radio digital service in America; - Our social media footprint is 7 times larger than the next largest audio service; and - We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone. Only one company in America has the #1 position in everything audio: iHeartMedia! If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do! What We Need: We’re seeking a Music Research Specialist for Country music. What You'll Do: - Utilize primary and syndicated research databases to provide quantitative and qualitative data for prospective and current advertisers - Create insightful data driven presentations that meet internal sales teams’ and client needs and objectives - Fulfill ad-hoc sales research requests across a variety of data, including audience metrics, consumer insights, competitive advertising spend, targeting and overall marketplace trends - Assist with project management and data analysis for various forms of advertising effectiveness projects advertising impact - Educate and partner with marketing and sales staff on how best to utilize the quantitative and qualitative analytics provided What You'll Need: - Experience with media research and software programs, including Nielsen Audio, Scarborough, MRI-Simmons, ACT 1, Media Monitors, Nielsen TV and comScore is highly desired - Proficiency with Excel and PowerPoint are a must - Proficiency with other analytic and database tools and resources is a plus - Strong combination of analytical aptitude and creative problem-solving skills - Excellent written and verbal communication skills - Excellent interpersonal and customer service skills; ability to build positive relationships with a variety of personalities and roles - Ability to articulate our “story” across assets, platforms and audiences - Passion for music, audio, entertainment and pop culture - Ability to manage expectations, juggle various projects and deliver accurate analysis in a high-paced environment - Undergraduate degree or appropriate combination of education and experience is required What You'll Bring: - Respect for others and a strong belief that others should do this in return - Business insight and ability to apply general knowledge of business - Individual accountability and understanding of when to seek guidance - Skills managing assigned projects to completion using instruction, guidance, and direction - Skills to solve problems within standardized procedures and practices - Ability to communicate straightforward information in a digestible manner and an understanding of when to ask questions in order to validate understanding - Understanding of impact of own decisions - General understanding of business principles Compensation: Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data. $20.00 - $25.00 Location: VIRTUAL, WA Position Type: Regular Time Type: Full time Pay Type: Hourly Benefits: iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: - Employer sponsored medical, dental and vision with a variety of coverage options - Company provided and supplemental life insurance - Paid vacation and sick time - Paid company holidays - A Spirit day to encourage and allow our employees to more easily volunteer in their community - A 401K plan - Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving - A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more! We are accepting applications for this role on an ongoing basis. The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Non-Compete will be required for certain positions and as allowed by law.
Freight Scheduling Office Assistant
Optimal Dispatch Service LLCThis is an entry-level opportunity with training provided for qualified applicants. Compensation, scheduling, and employment details may vary based on operational needs and applicant qualifications. Applicants acknowledge that representatives associated with employment opportunities may contact them by phone call, text message, or email regarding available positions and application updates.
Role Description Transportation and logistics organizations are seeking detail-oriented individuals for entry-level freight scheduling and dispatch support positions. This opportunity is ideal for candidates interested in administrative coordination, shipment scheduling, and communication support within a fast-paced operations environment. - Assist with freight scheduling and dispatch coordination - Communicate shipment updates with drivers, carriers, and internal teams - Maintain accurate scheduling and transportation records - Support daily logistics and operational administrative tasks - Monitor transportation timelines and report delays or issues - Provide general office and customer communication support Qualifications - Strong communication and organizational skills - Basic computer and data entry proficiency - Ability to multitask in a fast-paced environment - Detail-oriented and dependable work ethic - Prior logistics or dispatch experience is helpful but not required - Entry-level applicants are encouraged to apply Benefits - Entry-level training provided - Opportunities for advancement within logistics operations - Supportive team-oriented work environment - Full-time scheduling opportunities may be available Application Information By submitting an application, candidates acknowledge and consent to being contacted by recruiters or hiring representatives via phone calls, SMS/text messaging, and email regarding employment opportunities.
Administrative Assistant
University of ArizonaThe University of Arizona (UA) is a public research university located in Tucson, Arizona. As an employer, the University of Arizona offers a work environment t
Title: Administrative Assistant Location: Tucson United States Job Description: Administrative Assistant, Study Abroad Posting Number req25879 Department Study Abroad Department Website Link https://international.arizona.edu/study-abroad Location Tucson Campus Address Tucson, AZ USA Position Highlights The Administrative Assistant provides high-level administrative and logistical support to the Study Abroad Office, with a focus on customer service, event and visa process coordination and administrative support. This role supports departmental initiatives by ensuring seamless scheduling, communication and execution of day-to-day operations and special projects. This position will be in-person from 8-5 pm Monday through Friday for the academic year, with a remote summer schedule available. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here. Duties & Responsibilities Administrative Duties Include: - Assist in preparing agendas, documents, and communications. - Process and track purchase requests, reimbursements, and supply orders. - Sorting and distributing mail and deliveries. - Coordinating the ordering and distribution of Study Abroad graduation sashes. - Acting as notary public for study abroad team. - Serve as a point of contact for routine facility or building maintenance issues. - Submit FM service requests and follow up on completion for Study Abroad Office. - Maintain office supplies, shared work areas, and resource inventory. - Help ensure smooth day-to-day functioning of shared spaces and equipment. Administrative Duties for Study Abroad Leadership Include: - Scheduling meetings and preparing background information or meeting materials. - Assisting with domestic and international travel including identifying flights or hotels and booking. - Preparing p-card forms, travel reimbursements and other financial documents. - Manage calendars, schedule meetings, and coordinate appointments for Study Abroad leadership. Spain and Italy Visa Process Coordination Include: - Updating and maintaining visa application guides and documents. - Updating and scheduling regular visa related communications in Via TRM. - Scheduling and hosting regular visa application workshops. - Holding visa application appointments and drop-in hours for students. - Creating and maintaining tracking records for students applying for visas. - Collecting and reviewing visa applications. - Requesting financial aid letters, drafting consulate letters and preparing documents for inclusion in visa applications. - Coordinate shipping and receiving processes for visa applications, including creating FedEx labels, drafting consulate letters, and mailing and picking up packages. - Recruiting and training volunteers to assist with visa processes. - Fielding visa questions from students via email, phone and in-person. - Traveling to Los Angeles to drop off and pick up visa applications (Generally once a semester/as needed). Customer Service Duties Include: - Serving as front office staff for Study Abroad, which includes greeting, welcoming and directing students and other visitors. - Answering main phone line for Study Abroad, and taking messages, screening or forwarding phone calls. - Maintaining the study abroad office email inbox, which includes checking regularly, responding to or forwarding emails. - Investigating, evaluating and resolving administrative issues involving the front desk. - Providing detailed assistance and information to students, faculty, staff and parents regarding Study Abroad programs, services and policies. - Providing excellent customer service to students, parents, campus colleagues and international partners. - Acting as back-up for front desk coverage when student workers are not available. Event & Program Coordination Include: - Provide logistical support for department-led events (e.g., study abroad fairs, international visitors, staff events, orientations). - Assist with venue bookings, catering orders, setup/tear-down, and day-of coordination. - Support the planning and communication of events through checklists, timelines, and tracking tools. - Create and maintain post-event documentation and feedback reports. Supervising Student Workers Include: - Hiring, training and evaluating student workers. - Managing student schedules, time reporting, and basic supervision. - Assigning tasks or projects to students and tracking progress. Knowledge, Skills & Abilities: - Knowledge of office procedures. - Ability to accurately prepare and maintain records. - Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and taking accurate notes. - Ability to communicate effectively in both oral and written form. - Ability to handle difficult and stressful situations with professional composure. - Skill at maintaining careful attention to detail. - Skill in managing one's own time and the time of others. - Ability to provide exceptional customer service. - Skill at identifying and implementing efficiencies in workflows. This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve. Minimum Qualifications - High school diploma or high school diploma equivalency and a minimum of 3 years of relevant experience required. Preferred Qualifications FLSA Non-Exempt Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job FTE 1.0 Work Calendar Fiscal Job Category Organizational Administration Benefits Eligible Yes - Full Benefits Rate of Pay $18.15 - $22.69 Compensation Type hourly rate Grade 4 Compensation Guidance The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. Career Stream and Level OC2 Job Family Administrative Support Job Function Organizational Administration Type of criminal background check required: Name-based criminal background check (non-security sensitive) Number of Vacancies 1 Target Hire Date 6/1/2026 Expected End Date Contact Information for Candidates Lindsay Downs | lmdowns@arizona.edu Open Date 5/5/2026 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to Applicant Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.

