• Play an integral role in building business strategy on the Live Operations team under the Dasher & Logistics pillar • Focus on opportunities to improve Dasher supply & hours by getting into the weeds and really understanding what's happening on the ground • Develop and test hypotheses and scale that impact through collaboration with cross-functional teams such as Product, Engineering, and Analytics • Report directly into a Manager or Senior Manager on the Dasher & Logistics team

Title: Junior Operations Specialist - Austria Location: Austria Remote Job Description: Want to be part of transforming road freight - for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals. Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award-winning technology has been launched across 8 countries (and counting). Our clients are some of the world's biggest shippers, including Fortune 500 companies. We are also operating Sweden's largest truck dedicated public charging network and counting. As Junior Operations Specialist Austria you will be a part of the Daily Operations DACH team, working and supporting customers in Austria ensuring operational excellence. The role is fully remote and requires occasional customer and other stakeholder visits. What you'll do: - Together with Operational Account Manager develop and maintain an optimal customer experience for our customers in Austria - Manage daily operations and planning - First point of contact for our customers and other partners such as carriers and workshops for electric trucks - Coordinate internal stakeholders such as invoicing, hardware and charging - Analyze, optimize and report performance securing agreed customer KPI´s and SLA´s are achieved - Handle and resolve customer requests - Monitoring support inbox and resolve ad hoc deviations - Support customer deployment projects - Customer on site visits and go live support - Supporting account managers with backoffice tasks What we're looking for: - Successful apprenticeship (z.B. HAK) in a logistics or operations role or - Bachelor's degree in Business, Supply Chain/Operations or Logistics - First experiences in a customer facing role within operations, logistics or other relevant settings is a plus - Strong collaborator & communicator with organisational skillset - Strong service, solution oriented and data-driven mindset - Independent and confident in your ability to act, prioritize and make decisions - Very good writing and speaking skills, fluent in German and English - Hands- on mentality and open for fast scaling environment - Enthusiastic about new technologies (electric transports) & sustainability - Residence in or willingness to move to the greater areas of Linz, Salzburg, St. Pölten (Upper Austria region) What you can expect: - Transforming the logistics landscape within a skilled & motivated team by implementing latest technologies and solutions - AI based transformation tools - Work in a small, regional and dynamic team, supported by our international headquarters in Sweden, Stockholm. - Working local, thinking global - Joining a technology disruptor with fast growth ambitions - Working in a fully remote role with traveling on demand - Competitive salary and potential to grow within the organization We offer attractive and performance-based compensation, commensurate with your qualifications and professional experience. The minimum salary for this position is 2.680,- € gross per month on a full-time basis. This is a full-time remote position based in Germany. You will be part of a truly diverse, high performing team with a common passion for sustainability and making things happen in an innovative way. We recommend that you submit your application as soon as possible since selection and interviews are held continually. At Einride, we are innovators, building solutions the world has never seen before - but urgently needs. That's why we take action, and it's why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly - by disagreeing, discussing, and committing - we deliver greater impact. About the company Born autonomous. Born electric. Since 2016, our technology has connected global communities with the things they need - and all without the emissions. We're made up of experts in multiple fields and that's how we've developed a new way to move goods. This is technology purpose-built for the industry. This is safer, cleaner, and more reliable movement.

• Lead operational oversight of information technology and data systems workflows from intake through final delivery • Manage and coordinate a team of approximately 30 professionals across multiple operational functions • Oversee client communications, status reporting, escalations, and delivery coordination • Ensure intake processes, workflow tracking, and operational handoffs function efficiently and consistently • Develop and maintain operational dashboards, metrics, KPIs, and reporting for C-suite visibility • Identify workflow bottlenecks and implement process improvements to increase operational efficiency and service quality • Coordinate cross-functional teams to ensure deadlines, deliverables, and client expectations are met • Establish and maintain operational standards, documentation, and best practices • Support staffing coordination, workload balancing, prioritization, and resource planning • Drive accountability, organization, and operational consistency across the broader team • Facilitate internal meetings, operational reviews, and stakeholder updates • Partner with technical SMEs and leadership teams to support ongoing operational improvements

• Own the tech stack. Ensure our project management software, CRM, and communication tools are integrated and used properly. • Build the "Knowledge Base." Oversee the creation and maintenance of the vault containing all company SOPs, scripts, and workflows. • Conduct weekly 1:1s with department heads to track progress against quarterly rocks. • Hold the team accountable to the standard. You are the "Keeper of the Bar." • Act as the central hub for major company initiatives (e.g., event launches, geographic expansion). • Ensure projects stay on budget and on schedule, identifying and removing blockers before they stall progress. • Review departmental spending and budgets with the CEO. • Analyze operational data to identify trends in client churn, sales efficiency, and delivery capacity. • Own the cadence: Daily Huddles, Weekly Lead-Team Meetings, and Quarterly Offsites. • Ensure communication is crisp, meetings are productive, and action items are captured.