Role Description The Quote-to-Cash Administrator supports the end-to-end billing and invoicing process by creating, validating, and releasing accurate customer invoices. This role focuses on pulling and verifying billing data, loading information into Zuora, generating invoices using approved templates, and managing billing-related cases in Salesforce. The administrator plays a key role in monitoring account activity, supporting the slow-payer process, and ensuring all billing activities comply with internal procedures and timelines. - Create and process customer invoices from start to finish, ensuring accuracy and completeness before release. - Pull, validate, and reconcile billing data from multiple sources to support invoice generation. - Load billing information into Zuora and generate invoices using approved templates. - Review invoice outputs for accuracy, completeness, and compliance with internal standards prior to distribution. - Manage and resolve Salesforce billing-related cases in a timely and professional manner. - Monitor system notifications related to billing and take appropriate action to address issues or discrepancies. - Proactively support the slow-payer process by monitoring account activity and payment behavior. - Issue client payment warnings in alignment with established billing and collections procedures. - Follow defined escalation procedures for overdue accounts, including coordinating service suspension when necessary. - Identify, investigate, and resolve billing discrepancies using sound judgment and problem-solving skills. - Ensure adherence to internal billing processes, timelines, and controls to maintain data integrity. - Perform administrative support and data entry tasks related to billing, invoicing, and account maintenance. - Collaborate with internal teams to clarify billing details and support accurate customer account records. Qualifications - Bachelor’s degree in accounting or finance, or 2+ years of billing experience. - Ability to create pivot tables in Excel. - Ability to perform VLOOKUPs in Excel. - Strong attention to detail and accuracy in handling billing and invoicing data. - Sound judgment and problem-solving skills to identify and resolve billing discrepancies. - Experience with administrative support and data entry in a billing or finance environment. - Familiarity with billing and invoicing processes and terminology. Requirements - Experience working with Salesforce, particularly for billing-related cases. - Experience in a SaaS (Software as a Service) industry environment. - Experience using Zuora or similar subscription billing platforms. - Strong Excel skills beyond pivot tables and VLOOKUPs are beneficial. - Ability to work independently in a remote environment while managing multiple tasks and deadlines. - Strong communication skills to interact effectively with internal stakeholders and clients. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 20, 2026.

Role Description We’re hiring experienced Aerial Permitting Specialists to support large‑scale fiber network expansion projects. In this role, you’ll own end‑to‑end aerial permitting, ensuring compliance with utility standards, joint‑use requirements, and applicable FCC/NESC guidelines. You’ll drive high‑quality, error‑free permit submissions and coordinate make‑ready activities to keep projects on schedule. - Manage full lifecycle aerial permitting for fiber builds (intake → submission → approval → closeout) - Prepare and submit joint‑use applications; track approvals and resolve rejections quickly - Coordinate make‑ready engineering with utilities, pole owners, and field teams - Ensure compliance with FCC regulations, NESC clearances, and utility standards - Review designs for permitting readiness; identify risks and required revisions upfront - Maintain accurate records in permitting systems; provide status reporting to stakeholders - Proactively manage timelines, dependencies, and escalations across multiple markets Qualifications - Hands‑on aerial permitting experience in telecom/fiber deployments - Strong knowledge of joint‑use processes and make‑ready coordination - Working knowledge of FCC regulations and NESC clearance requirements - Experience with permitting systems such as AldenOne, NJUNS, SPANS, JUMS, APS (or similar) - Ability to manage high‑volume workflows independently and meet aggressive deadlines Requirements - Background in telecom design/engineering or site acquisition - Familiarity with multi‑state utility requirements and pole attachment agreements - Strong organization, communication, and problem‑solving skills Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description This is a Contract position based out of Madison, WI. The pay range for this position is $29.00 - $33.00/hr. This is a fully remote position. This position is anticipated to close on May 20, 2026.

Role Description The CFS Cancellation Phone Desk Associate handles all phone calls and incoming requests from customers, dealerships, and lenders regarding product cancellation requests. The Associate is responsible for creating tickets, opening Cancellation processes, explaining the process and timelines, and providing an excellent customer service experience through all communications. Who would I interact with? - Internal and external customers at various levels - Other SSC Departments - Fellow teammates - Management What are the day-to-day responsibilities? - Answer phone calls and email requests regarding product cancellations - Opening tickets for new cancellation requests - Create Cancellation Processes in BPMS Workflow and obtain all necessary documentation - Maintain professionalism in all verbal and written communications - Provide resolution information and statuses on cancellation requests and escalate critical issues appropriately - Assist Cancel Team in completing Cancellation processes as needed Requirements - Previous customer service phone experience not required but a plus - Minimum 1 year experience with SSC Cancellation Team - Full familiarity with cancellation processes and BPMS Cancellation workflow - Ability to handle heat cases with the utmost professionalism - Basic knowledge of Microsoft Office / basic computer skills - Understand basic accounting principles and logic - Proven skills in a high-stress environment Benefits - Competitive compensation and 401k matching - Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits - Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear - Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers - Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

Role Description Under the direction of the Assigned Management, upon successful completion of all phases of training, and in accordance with established HIPAA regulations, the Enrollment Specialist performs enrollment core processing and servicing in accordance with the Health Plan Operation’s enrollment regulations, Underwriting Guidelines, and applicable government regulations. The focus of this role is to ensure prompt, accurate, and efficient servicing of all broker, member, and group administrator inquiries for all product lines. - Inquiries are received by telephone, email, written inquiries, lobby walk-in customers, and through on-site visits with an employer group. - The B version of this role will require the individual to be on the phone regularly. Essential Primary Responsibilities/Accountabilities: Level I: - Responsible for Government Programs, Small, Mid, and Large Employer Group Subscriber Enrollment Operations. - Maintain communication with Enrollment Management, Account Services Consultants, Sales, Finance/Underwriting, Claims, Customer Care, and external Customers, groups, or Brokers. - Responsible for the enrollment of new groups, renewals, new member, and member movement. - Prepare, process, and maintain all member enrollments utilizing multiple Health Plan enrollment systems. - Review and assess member enrollment activity and associated documents for accuracy. - Research, interpret, and respond to inquiries from internal and external customers, business partners, brokers, consultants, and groups. - Review, validate, and update transaction errors from all member level electronic and paper sources. - Identify issues and respond to all work items brought forward. - Prioritize aged and Performance Guarantee Transactions. - Attend provided/necessary training and participate in meetings. - Execute quality service to external and internal customers. - Maintain high regard for member privacy in accordance with corporate policies. - Regular and reliable attendance is expected and required. - Perform other functions as assigned by management. Level II: - Prepare, process, and maintain all group enrollment utilizing multiple Health Plan enrollment systems. - Handle Designated Record Set (DRS) requests and may serve as a point person for the Account Service team. - Adjust or triage enrollment for subscriber additions, deletions, and changes. - Act as a resource to support and/or cross-train other team members. - Identify issues, patterns, and/or trends affecting compliance and customer satisfaction. - Assist in creating and/or updating operating manuals and/or Desk Level Procedures (DLP’s). - Staff the Enrollment phone lines to resolve inbound telephone inquiries. Level III: - Proficient in most inventory areas and operating systems. - Mentor and collaborate with others on the team. - Serve as subject matter expert for the department. - Process enrollment activities for complex accounts. - Research, respond, and resolve eligibility inquiries. - May assist with system releases and production validation. Level IV: - Create test cases and test processes for new products. - Research complex cases to identify root cause and recommend resolution. - Responsible for complex and/or sensitive cases. - Serve as department representative on corporate projects. Qualifications - Level I: Completed High School Diploma or Equivalent. - Minimum of two (2) years health insurance or related operations work experience preferred. - Solid written and verbal communication skills. - Proven organizational, analytical, and time management skills. - Basic Computer proficiency, including experience in Microsoft Office Suite. - Attention to detail and accuracy. - Ability to multi-task and efficiently resolve customer concerns. - B Version: Ability to actively listen to customers while taking notes. - Level II: Minimum of three (3) years health insurance or related operations work experience preferred. - Rating of “Performing” or above for minimally 12 months. - Organizational, reasoning, and problem-solving skills. - Takes accountability and ownership of issues with minimal supervision. - Level III: Minimum of four (4) years health insurance or related operations work experience preferred. - Must have strong written and verbal communication skills. - Strong Computer proficiency, including experience in Microsoft Office Suite (Excel). - Rating of “Performing” or above for minimally 12 months. - Level IV: Minimum of five (5) years health insurance or related operations work experience preferred. - Rating of “Performing” or above for minimally 12 months. - Self-sufficient in resolving complex & escalated issues. Requirements - Ability to complete work in a traditional office environment under fluorescent lighting. - Ability to arrive on time at work and as scheduled. - Ability to meet minimum performance metrics. - Ability to orally communicate. - Must be able to function while sitting at a desk for 3 or more hours at a time. - Must be able to travel across the enterprise. - Ability to work in a home office for continuous periods of time for business continuity. Benefits - Participation in group health and/or dental insurance. - Retirement plan. - Wellness program. - Paid time away from work. - Paid holidays. Company Description Equal Opportunity Employer Compensation Range(s): - Level I: Grade N2: Minimum: $20.00 - Maximum: $23.89 - Level II: Grade N3: Minimum: $20.00 - Maximum: $26.90 - Level III: Grade N4: Minimum: $20.00 - Maximum: $30.76 - Level IV: Grade N5: Minimum: $20.02 - Maximum: $33.03 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill, and education as they relate to the position’s minimum qualifications. Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.