• Serve as the primary point of contact for assigned clients, ensuring clear communication, strategic guidance, and exceptional service • Lead brand strategy development in collaboration with internal teams, ensuring alignment with client objectives and market trends • Oversee the execution of integrated marketing campaigns, including print, digital, and multichannel initiatives • Manage project timelines, budgets, and resources, ensuring on-time and within-scope delivery • Facilitate cross-functional collaboration among Creative, Editorial, Project Management, and Production teams to ensure high-quality execution • Own and manage the Medical/Legal/Regulatory (MLR) review process, ensuring compliance and clear communication of feedback • Identify and implement opportunities for account growth, including expanded services and additional client engagements • Provide mentorship and leadership to junior account team members, fostering professional development and career growth • Monitor industry trends and competitor activities, applying insights to improve client strategy and execution • Track and analyze financial performance, including budgets, forecasts, and profitability, to ensure strong account management • Contribute to new business development efforts, including proposals, pitches, and strategic recommendations • Ensure compliance with regulatory and client-specific guidelines throughout project execution

• Manage strategic partnerships, ensuring product success and high performance; • Prospect new channels, identify business opportunities, and expand our partner network; • Activate, engage, and support partners to help them achieve their commercial goals; • Create and implement channel-specific demand generation strategies; • Monitor the partnerships funnel and use CRM tools to optimize the process; • Prepare management reports and analyze performance indicators to inform decision-making.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square's largest sellers and grow our Restaurant Strategic Accounts program. This program establishes, retains, and grows Square's most valuable and engaged single-brand sellers. You will work with business owners and c-level executives to find creative ways for Square's first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify "mutual win" opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments. You will: - Manage a book of 175 Strategic Food & Beverage Sellers - Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences - Serve as the voice of the upmarket seller with Product Teams - Act as a consultant and partner to high value restaurant sellers to accomplish their goals - Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams - Partner with Strategic Account Executives on high-growth deals - Negotiate pricing for use-case expansion and retention of your sellers - Provide white glove client service and troubleshooting to ensure resolution of seller issues - Inform operations and program design for this segment at scale - Conduct quarterly business reviews with various stakeholders You have: - 3+ years of relevant Account Management experience - Experience Managing, retaining and growing a book of business - Consistent over-performance on key sales or customer success metrics - Remarkable discovery skills with customers based in genuine curiosity about their business - A technical solutioning framework, including the ability to conduct requirements gathering - Proven experience managing multiple projects internally with engineering, product and finance teams - Contract and/or pricing negotiations experience with external senior stakeholders - Excellent written and verbal communication skills - Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook - Restaurant experience and/or F&B Technology experience preferred Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

• Develop and execute sales account plans • Pipeline Management – Applicant Generation and Conversion • Work alongside product sales and marketing to understand and identify market trends and opportunities for student recruitment • Capable of managing strong partner network, ensuring adherence to SLAs to improve customers' satisfaction • Recruit new agents and on board them • Represent Study Group and our brands at exhibition and recruitment events • Identify partner growth opportunities and risk profile – active management • Provide high quality product and process training to agents • Monitor competitor activity enabling greater in market competitor awareness and analysis • Creation & execution of a Sales Action Plan with the partner university/s and channel teams • Accountable for Brand Enablement activities in the market by delivering product education and training across the sales team, Agent, Academic partners and Digital network • Coordinate university partners’ in-market visits and university-sought market insights; Budget Control including scholarship allocations